My Sooty Reviews 186

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

While logging in through a VPN, I obviously got my account suspended. I had to email support and show proof of where I was to get it fixed. I understand some restrictions, but getting a permanent acco... See more

Rated 5 out of 5 stars

Really devisered. I consistently gained about 100 followers a day. Followers are engaged and in my target market. Views on my IG stories went up as well. I highly suggest this service if you are l... See more

Rated 1 out of 5 stars

My table game disconnected as soon as I placed a bet and when I reached out to support, they told me to check my network stability. I was on Ethernet, not Wi-Fi and everything else was working, and th... See more

Rated 5 out of 5 stars

I have to start off by saying that Max and Luka have been extremely responsive to any questions that may come up before, during and after using their service. I have purchased their premium package se... See more

Company replied

Company details

  1. Online marketing agency

Information provided by various external sources

MySooty is an award winning social-media marketing and web-design agency based in Berlin. We help strong brands develop and reach out to their audience.


Contact info

2.8

Average

TrustScore 3 out of 5

186 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Casino blocks VPN users

While logging in through a VPN, I obviously got my account suspended. I had to email support and show proof of where I was to get it fixed. I understand some restrictions, but getting a permanent account suspension without any warning is ridiculous. It took me two days to sort this out.

6 June 2026
Unprompted review
Rated 1 out of 5 stars

Live dealer stream keeps freezing

Every time I was watching the blackjack stream, it froze right before the dealer was about to flip the cards and I would lose track of what my hand was. I had to keep refreshing the stream and lost track of my hand a lot. The next day, the same thing happened to me while playing roulette. My connection was fine and I had no problems with the other streams.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Payment method removed suddenly

I used to deposit with my payment option that I always used, but one day that option just disappeared. I didn’t get any warnings or notifications about this. Because of this, I have to use a bank transfer, which takes a lot longer and has much higher fees.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Account got locked randomly

I was locked out of my account without warning and when I tried to contact support to see what happened, I received an email stating it was a security issue but they wouldn’t explain what the issue was. It took 2 days to get the account unlocked and I had to verify my identity a second time, even though I had already been verified. Still no real explanation.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Confusing bonus rules

I didn't understand the terms and conditions because they were super confusing, which led me to violate a rule by mistake. It seems a little extreme to void my entire balance including the original deposit. Instead of taking everything a warning would have been better.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Blamed my wifi for their glitch

My table game disconnected as soon as I placed a bet and when I reached out to support, they told me to check my network stability. I was on Ethernet, not Wi-Fi and everything else was working, and they didn't even consider that. They just blamed it all on me.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

I like that deposits are instant

I like that l can make deposits instantly with lots of choose from. The slot library keeps everything interesting , and the live casino section is nice and organixed . Withdrawals could be better , but can count on them to show up. All things considered this is a solid platform .

29 May 2026
Unprompted review
Rated 5 out of 5 stars

I mainly play slots here

I mostly play slot game on this site , and the selection is good enough for my tastes .I have had no performance issues as the site runs smoothly with no lag or loading issues . Compared to other casinos l have used , withdrawals taking around two days is acceptable .

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Weekly withdraw limit insane

I just discovered that withdrawals have a 500 dollar weekly limit . I won 680 and now l have to wait 2 weeks to get all the money . This should be stated somewhere obvious when signing up instead of only finding out when l attemted to cash out .

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Verification process is too strict

The asked for way more documents than any othan any other casino ive used . I had to submit a bank stste ment proof ofaddress , ID , and even a selfie with the ID . It took days to compile everything and upload them . This delay seems excessive for a simple verification and really slowed down the withdrawal process.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Browser crashes when playing

My browser keeps crashing on this site , especially when l swith between games . I tried using different browsers , but the same thing happens so its definitely an issue with rheir site because l can use other sites with no issues on this device .

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Eye-catching and creative team to work with

They are not only excellent professionals but also very creative. I like how they experiment with your ideas and their ideas, achieving a favorable result. They are a reliable and eye-catching way for the virtual development of your website.

2 June 2020
Unprompted review
Rated 5 out of 5 stars

This team of professionals can really…

This team of professionals can really help you to start or to grow your business. They are coming up with new and unique ideas for your. They are very nice and friendly, taking in consideration your point of view as well.
Totally recommend their services. :)

31 May 2020
Unprompted review
Rated 5 out of 5 stars

excellent service!

I was looking for a professional team to upgrade my social platforms to grow to a new level in business , so happy to find your website. excellent service!

21 May 2020
Unprompted review
Rated 5 out of 5 stars

Good Marketing partner

I've been working with digital marketing and social media for more than 4 years and I would say that My Sooty is definitely a good partner for your marketing campaigns.

19 May 2020
Unprompted review

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