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Mystic Reviews 1,045

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent design, comfort, and durability. Many people are also impressed with the efficient and fast delivery service, often receiving their orders earlier than expected. The products are frequently described as fitting well and performing excellently, with many consumers expressing satisfaction with their purchases. However, some customers also noted issues with the return policy, specifically having to pay for return shipping even for items that didn't fit. A few other people also felt that the sizing could be inconsistent, with some items not matching the size charts or having narrow shoulders. There were also occasional mentions of products arriving with minor damage or issues with tracking numbers.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised the products as... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the quick delivery and easy... See more

Return policy

Users describe negative interactions with the return policy. Many reviewers express frustration over having... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The helmet and booties are fantastic!! The order went very smoothly. I did order a wetsuit of yours from MacKites. It matched my weight in height specifications, but the shoulders were way too narrow.... See more

Rated 4 out of 5 stars

The order process was easy. I like the fact that they in led a return bag in case you need to return the item. I already have a Mystic wetsuit of the same weight, so I was confident it would fit me.... See more

Company replied

Rated 4 out of 5 stars

I ordered the Mystic VANDAL PRO Helmet and overall I’m happy with the product. The helmet feels solid, fits comfortably, and the quality is generally good. However, it arrived with a noticeable scratc... See more

Rated 4 out of 5 stars

Mystic delivers high-quality products. Orders are delivered within a few days. This time I ordered the 4mm gloves for the colder days. They fit well, neatly, and securely. One thing that could be... See more


Company details

  1. Activewear shop
  2. Outdoor clothing and equipment shop
  3. Surf shop

Written by the company

The leading brand for kitesurfing waterwear and accessories. Here to break boundaries. Crafting kitesurfing gear that embraces modern technology and durability, since 2002.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

My yellow poncho

First time customer. Everything was smooth as butter. 100% cotton poncho is what I was lookin for. Got a better deal than at my local store.

3 November 2025
Mystic logo

Reply from Mystic

Thanks for the feedback,

Great to hear and hope, enjoy your poncho.

Rated 5 out of 5 stars

Gloves are very warm

Gloves are very warm. Perfect fit

27 October 2025
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Reply from Mystic

Great to hear your Mystic gloves feel very warm and fit perfectly. That balance of warmth and comfort is exactly what we aim for in cold-water sessions ❄️

Rated 5 out of 5 stars

Fast delivery

27 October 2025
Mystic logo

Reply from Mystic

Thank you for your review!
Great to hear your order arrived quickly. We really appreciate your support and hope you enjoy your Mystic gear

Rated 5 out of 5 stars

Great customer service.

Great customer service.

31 October 2025
Mystic logo

Reply from Mystic

Thank you for your review!
Awesome to hear you had a great experience with our customer service team. We truly appreciate your support 🙌

Rated 5 out of 5 stars

I ordered the winter set and I like it

I ordered the winter set and I am very satisfied. The price, quality and the shipment were very good.

30 October 2025
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Reply from Mystic

Thank you for your review!
Stoked you’re happy with your winter set. It’s built for cold sessions with a warm, comfortable fit and reliable protection, so you can stay on the water longer. Great to hear the price, quality, and shipping were all spot on 🤙

Rated 5 out of 5 stars

Sweet and pocho very very comfortable

Sweet and pocho very very comfortable
And nice

Great assistance during shipment delivery
Manythnks

24 October 2025
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Reply from Mystic

Thank you so much for your kind review!
Great to hear your items are super comfortable and that you had great support during shipment and delivery. We really appreciate your support — enjoy your Mystic gear 🙌

Rated 4 out of 5 stars

The helmet feels solid, fits comfortably, and the quality is generally good.

I ordered the Mystic VANDAL PRO Helmet and overall I’m happy with the product. The helmet feels solid, fits comfortably, and the quality is generally good. However, it arrived with a noticeable scratch on the side, which was disappointing. The damage doesn’t affect functionality, but I expected the item to arrive in perfect condition.

28 October 2025
Rated 5 out of 5 stars

great product and service…delivery was…

great product and service…delivery was swift and no hassle

15 May 2025
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Reply from Mystic

Thank you for your review!
Stoked to hear you’re happy with the Majestic Surf, and that the service and delivery were swift and hassle-free. Built for comfort, support, and freedom of movement in the waves — enjoy your next sessions 🤙

Rated 5 out of 5 stars

All perfect!

27 October 2025
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Reply from Mystic

Thank you for your review!
Amazing to hear everything was perfect — we really appreciate your support!

Rated 5 out of 5 stars

Hello,

Hello,
Thanks for your great service. Delivery is quick and professional.
I am very satisfied with your return and refund mechanism. All uncomplicated and reliable.
Thank you

20 October 2025
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Reply from Mystic

Thank you for your kind review!
We’re really happy to hear you were satisfied with the quick, professional delivery and with our return and refund process. Making everything simple and reliable is exactly what we aim for — we truly appreciate your support 🙌

Rated 5 out of 5 stars

Excellent!!

Everything was excellent! Quality, price, fast delivery.

20 October 2025
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Reply from Mystic

Amazing to hear everything was excellent — quality, price, and fast delivery. Great choice with the Brand Fullsuit 3/2mm Bzip Flatlock Women; it’s built for comfort, flexibility, and easy warmer-water sessions. We really appreciate your support 🏄‍♀️

Rated 5 out of 5 stars

Great product

Great product, I have a difficult size board on your website made it easy to choose the right size, and impressive delivery time. All in all, I dont think I paid enough thats what kind of value i got

23 October 2025
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Reply from Mystic

Thank you for your amazing review!
Great to hear the Star Boardbag Windsurf made sizing easy, arrived quickly, and delivered such strong value. It’s built exactly for that: reliable daily protection with 8mm padding, durable construction, and practical details that make transport simple. We really appreciate your support 🙌

Rated 5 out of 5 stars

Solid gear for kiting and more

easy to order, fast shipping, great products.

21 October 2025
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Reply from Mystic

Thank you for your review!
Great to hear ordering was easy, shipping was fast, and you’re happy with the products. We really appreciate your support 🙌

Rated 5 out of 5 stars

Great customer experience with Mysitc

Great customer experience on Mystic site. I’m impressed by the fast delivery that I got and Mystic products are really good quality.

15 October 2025
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Reply from Mystic

Thank you for your great review!
We’re stoked to hear you had a strong experience on the Mystic site, got fast delivery, and are happy with the product quality. That’s exactly what we aim to deliver every time 🤙

Rated 5 out of 5 stars

Super Nice

Super Nice! Very fast

20 October 2025
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Reply from Mystic

Thank you for your review!
Awesome to hear — super nice and very fast is exactly the experience we aim to deliver. We really appreciate your support 🙌

Rated 5 out of 5 stars

Products are great, recommend🤙

Products are great, it is not first time that I oreder something from you, like your brand and poncho is very usefull especially when it is cold

20 October 2025
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Reply from Mystic

Thank you so much for your continued support!
Amazing to hear you keep coming back to Mystic and that you’re happy with the products. Great to know the poncho is proving really useful in colder conditions — built exactly for warmth and comfort before and after sessions🤙

Rated 5 out of 5 stars

Really good

14 October 2025
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Reply from Mystic

Thank you for your review!
Stoked to hear you’re happy with The One Fullsuit 4/3mm Zipfree. With its zipfree entry, 100% stretch panels, and warm inner lining, it’s built for flexible, comfortable sessions in cooler water. Enjoy 🤙

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