I cancelled my account (confirmed by email) in 2020. Have just noticed 6 transaction for £69.99 in the last 18 months. The dates are random. Bank has refunded. DO NOT sign up with them.
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See what reviewers are saying
I was asked to write this honest review in exchange for a voucher. Supercard helps us save money which is great although it would be amazing if there was an easier way as once you have the total cos... See more
Company replied
Mostly I check Supercard app before I do shopping. Very good experience so far using the discounts but recently noticed that discount % has been reduced. It would be good to see minimum 7 to 10% disco... See more
Company replied
Signed up via Arsenal and have access to loads of gift cards and discounts! Their customer service is excellent too as I purchased a gift card which didn't work online due to certain terms, and they w... See more
Company details
Written by the company
Supercard is a membership programme that gives customers superb savings and fabulous freebies at the places they already shop, eat and play! Every Supercard discount comes with simple to follow instructions so savings happen fast! There are varied memberships but the most popular tier includes amazing yearly membership bonus' including a Free Night in a Luxury Hotel, a Free European Return Flight, a Free Hair and Make-Up Pampering and Professional Photo Shoot and a Free Week in the Sun!
Contact info
P.O. Box 7450, W1U 6TJ, London, United Kingdom
- 03301241223
- hello@mysupercard.co.uk
- www.mysupercard.co.uk
2.8
Average
175 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Supercard
Hi James,
It’s great to hear how much you’re loving Supercard! Thank you for this amazing rating.
Many thanks,
Sam T
Great discounts and great choice of…
Great discounts and great choice of retailers to choose from. Supercard was recommended to me by my son
25 October 2024
Unprompted review
Reply from Supercard
Hello Claire,
Thank you for leaving us such an incredible rating! Our team are really pleased so many of our customers love the range of savings that can be made by owning a Supercard.
Many thanks,
Charlotte S
This is disgraceful company
This is disgraceful company. They have repeatedly taken money from my dad’s account, despite contacting them to cancel any membership and customer service promising to refund him and remove his details from their data base. Avoid
6 September 2024
Unprompted review
Reply from Supercard
Hello Jacqueline,
Thank you for bringing this to our attention and we are sorry that you and your Dad have had this experience with us.
We take our obligations to our customers seriously and we have initiated a full investigation into the matter to understand what has occurred and can assure you that any payments initiated in error will be returned in full.
We will update you within the next 3 working days, using the information you have provided.
Kind regards
Customer Support Team
Straight forward and useful
11 October 2024
Unprompted review
Reply from Supercard
Hello,
Thank you for giving us such a high rating. It’s great to hear that you find Supercard easy to use and valuable!
Many thanks,
Sam T
I wouldn't be without supercard
I was with my daughter and we stayed at The Dukes Head Hotel, Wallington, Surrey. A really lovely hotel and I will stay there again. There was a little inconvenience when checking out to rush off for an appointment, the hotel stay should have been paid but it wasn't so I paid and supercard reimbursed me so no problem and these things happen but it did mean I was held up at the reception desk for about 20 minutes to sort the payment but it definitely didn't put me off and I've been with supercard for a few years and I wouldn't be without them. I recommend anyone to join and experience the savings on restaurants, cafes, shopping, the list goes on. If it wasn't for the payment situation I would have given a 5 star rating.
24 June 2024
Unprompted review
Reply from Supercard
Hi Sonia,
Thanks for leaving such great feedback! We’re glad that your payment issue was resolved by our customer support team. Thank you for being such a loyal member of Supercard.
Many thanks,
Charlotte S
Easy savings to be made
Easy savings to be made with many popular retailers and supermarkets.
8 October 2024
Unprompted review
Reply from Supercard
Hello Shaheda,
Thank you for leaving this great review!
Hope you have a fantastic day.
Many thanks,
Sam T
New user
New user, happy with discounts offered so far. Easy to access.
25 September 2024
Unprompted review
Reply from Supercard
Hi Lizzie,
Our team are really pleased you’re enjoying your Supercard so much. Thank you for leaving this great review!
Many thanks,
Sam T
Supercard has been a life saver to me
Supercard has been a life saver to me. It has improved my everyday experiences immensely and now I feel like I am getting the best out of life in every aspect such daily activities, spa break, food and travelling plus so many more. Looking forward to exploring extraordinary things with Supercard.
24 September 2024
Unprompted review
The super card is excellent and…
The super card is excellent and provides discounts for day to day shopping in most household outlets. Get it now to enjoy the benefits.
20 September 2024
Unprompted review
Reply from Supercard
Hello Nasim,
Our team are super pleased to hear that you’d recommend Supercard. Thank you for leaving such amazing feedback!
Many thanks,
Sam T
Nice to get discounts on M+S and…
Nice to get discounts on M+S and morrisons shopping
24 September 2024
Unprompted review
Reply from Supercard
Hello,
Thank you for leaving this great review! We’re so pleased that so many of our customers are loving the discounts.
Many thanks,
Charlie N
Great company
24 September 2024
Unprompted review
random charges
like others have stated, This company have tried to randomly charge me £69.99 twice and luckily my bank blocked it. I haven't dealt with them before or given my card details out. Scam
15 August 2024
Unprompted review
Reply from Supercard
Dear Grey,
Thank you for your feedback but we are sorry to hear of your experience. We can assure you that any charges associated with our memberships do require permission. All of our memberships come with an initial 14 day trial period which provides the perfect opportunity to explore the fantastic rewards available before making an informed decision about continuing the membership post-trial.
Our mission is to deliver the highest standard of service and value to all of our members at all times.
To assist us in resolving this matter, please email our team with your postcode, membership ID (if you have it available) and your email address.
You can reach us at hello@mysupercard.co.uk.
We look forward to hearing from you.
Best regards,
Customer Support Team
how can this company keep on taking money without permission from many peoples accounts taking…
how can this company keep on taking money from peoples accounts and yet no one seems to care or do anything about it . why has someone in authority not picked up on this and done something about
8 August 2024
Unprompted review
Reply from Supercard
Dear Carol,
Thank you for sharing your feedback with us. We’re sorry to hear about your recent experience. Please rest assured that any charges related to our memberships are only made with prior permission. Our memberships include an initial 14-day trial period, allowing you to fully explore the rewards we offer before deciding whether to continue.
We strive to provide exceptional service and value to all our members.
To help us resolve this issue, kindly email us with your postcode, membership ID (if available), and the email address associated with your account. You can reach us at hello@mysupercard.co.uk.
We look forward to assisting you.
Best regards,
Customer Support Team
These fraudsters have twice tried to…
These fraudsters have twice tried to take money from my bank . I do not know how they got my bank details but I know I did not give them .I had never heard of this company .Just had an e mail from trust pilot .Supercard would like my email address and phone number.Are they joking ? I am giving them no information .It says if I don’t my revue may be removed
5 August 2024
Unprompted review
Reply from Supercard
Dear Sheena,
Thank you for providing your feedback. We regret to hear about your experience. Please be assured that any charges related to our memberships are only made with your consent. Our memberships begin with a 14-day trial period, giving you ample time to explore the rewards available before deciding whether to continue.
We are committed to delivering excellent service and value to all our members.
To help us address this matter, we require your postcode, membership ID (if available), and the email address linked to your account. You can contact us at hello@mysupercard.co.uk.
We look forward to assisting you.
Best regards,
Customer Support Team
Supercard Fraudsters…
They have made a fraudulent transaction on my Virgin Money card of £69.99. As a previous reviewer mentioned go and check your card transactions, this can be easily lost in amongst other transactions. I am at odds how this can happen in this age of cyber security and companies almost forcing us to use mobile banking.
12 July 2024
Unprompted review
Reply from Supercard
Dear Martin,
Thank you for your feedback but we are sorry to hear of your experience. We can assure you that any charges associated with our memberships do require permission. All of our memberships come with an initial 14 day trial period which provides the perfect opportunity to explore the fantastic rewards available before making an informed decision about continuing the membership post-trial.
Our mission is to deliver the highest standard of service and value to all of our members at all times.
To assist us in resolving this matter, please email our team with your postcode, membership ID (if you have it available) and your email address.
You can reach us at hello@mysupercard.co.uk.
We look forward to hearing from you.
Best regards,
Customer Support Team
BE AWARE THIS IS A SCAM
I had to ring fraud department at my bank to report an unauthorised debit card payment of £69.99 , I have never heard of them ( super card super puzzle ) my bank immediately cancelled my debit card and refunded the said amount THIS A SCAM BE AWARE .
26 July 2024
Unprompted review
Reply from Supercard
Dear Tina,
Thank you for your feedback but we are sorry to hear of your experience. We can assure you that any charges associated with our memberships do require permission. All of our memberships come with an initial 14 day trial period which provides the perfect opportunity to explore the fantastic rewards available before making an informed decision about continuing the membership post-trial.
Our mission is to deliver the highest standard of service and value to all of our members at all times.
To assist us in resolving this matter, please email our team with your postcode, membership ID (if you have it available) and your email address.
You can reach us at hello@mysupercard.co.uk.
We look forward to hearing from you.
Best regards,
Customer Support Team
Discount sometimes don't work
26 July 2024
Check your bank statement.
It would appear this company can fraudulently remove money from peoples accounts with impunity. As like many other reviewers £69.99 was removed from my account without my knowledge or permission. The bank moved quickly to repay the money and block them from taking more. Many people are not as vigilant as they should be checking their accounts and will miss this theft which is what these criminals want, it where their income is from.
SUPERCARD scum, please do not send the pasted and copied advice you send to everyone.
Reply to SUPERCARD SCAM COMMENT.
I had never heard of you until you stole £69.99 from my account, so why would i supply you with details that you claim you need.
15 July 2024
Unprompted review
Reply from Supercard
Dear Steve,
Thank you for providing your feedback. We regret to hear about your experience. Please be assured that any charges related to our memberships are only made with your consent. Our memberships begin with a 14-day trial period, giving you ample time to explore the rewards available before deciding whether to continue.
We are committed to delivering excellent service and value to all our members.
To help us address this matter, we require your postcode, membership ID (if available), and the email address linked to your account. You can contact us at hello@mysupercard.co.uk.
We look forward to assisting you.
Best regards,
Customer Support Team
Unauthorised transaction
Unauthorised transaction. Barclays all over it but this company appears to be a haven for allowing these transactions through. Very poor.
24 July 2024
Unprompted review
Reply from Supercard
Dear A Marchant,
Thank you for providing your feedback. We regret to hear about your experience. Please be assured that any charges related to our memberships are only made with your consent. Our memberships begin with a 14-day trial period, giving you ample time to explore the rewards available before deciding whether to continue.
We are committed to delivering excellent service and value to all our members.
To help us address this matter, we require your postcode, membership ID (if available), and the email address linked to your account. You can contact us at hello@mysupercard.co.uk.
We look forward to assisting you.
Best regards,
Customer Support Team
Took authorised payment
Something is clearly going on with this company as I'm not the only one to state this.
They tried to take £69.99 from my bank account today which was completely unauthorised. Luckily my bank picked it up and stopped the payment from being made as they knew it was a fraudulent payment.
My concern is this seems to have happened to multiple people from the reviews, which is just showing me how much of a scam this company is.
24 July 2024
Unprompted review
Reply from Supercard
Dear Victoria,
Thank you for sharing your feedback with us. We’re sorry to hear about your recent experience. Please rest assured that any charges related to our memberships are only made with prior permission. Our memberships include an initial 14-day trial period, allowing you to fully explore the rewards we offer before deciding whether to continue.
We strive to provide exceptional service and value to all our members.
To help us resolve this issue, kindly email us with your postcode, membership ID (if available), and the email address associated with your account. You can reach us at hello@mysupercard.co.uk.
We look forward to assisting you.
Best regards,
Customer Support Team
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