Supercard Reviews 

175
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

I cancelled my account (confirmed by email) in 2020. Have just noticed 6 transaction for £69.99 in the last 18 months. The dates are random. Bank has refunded. DO NOT sign up with them.

Rated 4 out of 5 stars

I was asked to write this honest review in exchange for a voucher. Supercard helps us save money which is great although it would be amazing if there was an easier way as once you have the total cos... See more

Company replied

Rated 4 out of 5 stars

Mostly I check Supercard app before I do shopping. Very good experience so far using the discounts but recently noticed that discount % has been reduced. It would be good to see minimum 7 to 10% disco... See more

Company replied

Rated 5 out of 5 stars

Signed up via Arsenal and have access to loads of gift cards and discounts! Their customer service is excellent too as I purchased a gift card which didn't work online due to certain terms, and they w... See more

Company details

  1. Discount Store

Written by the company

Supercard is a membership programme that gives customers superb savings and fabulous freebies at the places they already shop, eat and play! Every Supercard discount comes with simple to follow instructions so savings happen fast! There are varied memberships but the most popular tier includes amazing yearly membership bonus' including a Free Night in a Luxury Hotel, a Free European Return Flight, a Free Hair and Make-Up Pampering and Professional Photo Shoot and a Free Week in the Sun!


Contact info

2.8

Average

TrustScore 3 out of 5

175 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(175)

5 reviews in the last 12 months

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Rated 3 out of 5 stars

App could do with work

App isn’t great at all for buying vouchers. Some links don’t work at all and takes you to a different retailer, for e.g. I tried to use Sainsbury and Uber today and both links don’t work. For the ones that do however is pretty straight forward and easy to buy a gift card to use. Please work on the tech side of the app and improve it for users!

25 June 2024
Unprompted review
Rated 3 out of 5 stars

Basically a discounted gift voucher buying portal

I got this as a freebie from Community Fibre. I use it to get discounts at Sainsbury's mainly, but I don't think I'd actively pay for it. The app is a bit rubbish. Difficult to find what you want, and it just links you to a gift voucher buying site (which is not formatted for mobile) and gives you a few percent off gift vouchers for places.

25 June 2024
Unprompted review
Rated 1 out of 5 stars

Beware of this company and also super…

Beware of this company and also super motor club who also take your money into the same covering account. They seem to rely on people not checking their statements to keep taking from their bank accounts, when it’s obvious they have never used the so called services so are not aware of being a “member”

24 June 2024
Unprompted review
Supercard logo

Reply from Supercard

Hello,
Thank you for your feedback and we are sorry you feel this way.
We have requested for you to share your details, if you could please kindly confirm via Trustpilot or via email his email, postcode, and membership ID (if you have it available) then we can investigate this further for you and work together for a quick resolution.
Our email address is hello@mysupercard.co.uk.
We look forward to hearing from you soon.
Kind regards,
Charlotte S

Rated 1 out of 5 stars

SCAMMERS ALERT

SCAMMERS ALERT , THEY HAVE BEEN TAKING 299 POUNDS OUT MY MOTHERS BANK FOR THE LAST 2 MONTHS, ONLY FOUND OUT AS HER BANK BLOCKED HER CARD SO WE WENT TO SEE WHY .
SHE HAS NEVER GIVEN OUT HER BANK CARD DETAILS. BANK FRAUD TEAM ARE INVOLVED NOW ,THERE COMING FOR YOU.

1 June 2024
Unprompted review
Supercard logo

Reply from Supercard

Hello Jamie,
Thank you for your feedback and we are sorry you feel this way.
We have requested for you to share your mother’s details, if you could please kindly confirm via Trustpilot or via email his email, postcode, and membership ID (if you have it available) then we can investigate this further for you and work together for a quick resolution.
Our email address is hello@mysupercard.co.uk.
We look forward to hearing from you soon.
Kind regards,
Charlotte S

Rated 1 out of 5 stars

just scam merchants

just scam merchants, as per most of the reviews pray on old people and just throw payments at the bank account on an irregular basis, can't beleive trust pilot have not marked them down to 1 and black listed the company, also watch out for super puzzle, same bunch of operators

19 June 2024
Unprompted review
Supercard logo

Reply from Supercard

Hello Edward,
Thank you for your feedback and we are sorry you feel this way.
We have requested for you to share your details, if you could please kindly confirm via Trustpilot or via email her email, postcode, and membership ID (if you have it available) then we can investigate this further for you and work together for a quick resolution.
Our email address is hello@mysupercard.co.uk.
Kind regards,
Charlotte S

Rated 4 out of 5 stars

I have used supercard for buying gifts…

I have used supercard for buying gifts mostly and it has been great for saving a bit of money

19 June 2024
Unprompted review
Supercard logo

Reply from Supercard

Hello Karen,

Thank you for leaving your valuable feedback. It’s great to hear that Supercard has helped with your savings.

Have a great day!

Many thanks,

Charlotte S

Rated 1 out of 5 stars

I've been a member for over 2 years

I've been a member for over 2 years, I tried to contact customer services to book a free overnight stay in a hotel, the phone just rang and rang, I left a message asking for a call back, but nobody replied.
I'm very disappointed as I wanted to book something special for my 70th birthday on July 1st, will probably cancel my membership
Tricia

12 June 2024
Unprompted review
Supercard logo

Reply from Supercard

Hi Tricia,

Thank you for your feedback. We are sorry you had this experience and feel this way.

We are eager to investigate this and have requested for information to contact you to resolve this. If you could please kindly confirm via Trustpilot or via email her email, postcode, and membership ID (if you have it available).

Our email address is hello@mysupercard.co.uk.

We look forward to hearing from you soon.

Kind regards,
Charlotte S

Rated 5 out of 5 stars

Ordered a JD gift card

Ordered a JD gift card, quick and easy transaction

11 June 2024
Supercard logo

Reply from Supercard

Hello Jennie,

It’s great to hear how easy your gift card purchase was. Thanks for leaving your amazing review.

Many thanks,

Charlotte S

Rated 1 out of 5 stars

Scammers preying on the vulnerable

Scammers preying on the vulnerable. They telephoned my 85 yr old dad who is hard of hearing & managed to get him to share his IBAN number from his bank statement, he is a man who is usually extremely careful with money etc. They've taken £299 from his account, currently waiting to hear back from them regarding a refund but don't hold out much hope

5 June 2024
Unprompted review
Supercard logo

Reply from Supercard

Hello Taina,
Thank you for your feedback and we are sorry you feel this way.
We have requested for you to share your father’s details, if you could please kindly confirm via Trustpilot or via email his email, postcode, and membership ID (if you have it available) then we can investigate this further for you and work together for a quick resolution.
Our email address is hello@mysupercard.co.uk.
We look forward to hearing from you soon.
Kind regards,
Charlotte S

Rated 5 out of 5 stars

Really positive experience

Really positive experience especially using the discounted gift cards for shopping at Morrisons and Sainsburys

1 June 2024
Unprompted review
Supercard logo

Reply from Supercard

Hello PankajC,

Thank you for leaving such an excellent review. Our team are pleased to hear how helpful Supercard is for your shopping needs!

Many thanks,

Charlie N

Rated 1 out of 5 stars

Scam artists - zero stars deserved

Tried to scam my elderly mother - told her they were from a healthcare company and that she was being GIVEN £200. They did not tell her she needed to pay anything, did not ask for her bank details “we just need your IBAN number to make payment” and did not explain what the card was for. They signed her up for some GP insurance which she did not request. The paperwork is ambiguously written, lacks any detailed information about what you actually get and details to cancel were buried in the letter. Either cold callers are telling lies to get commission or the company is dodgy. Either way, avoid like the plague.

23 May 2024
Unprompted review
Supercard logo

Reply from Supercard

Hello Ros,
Thank you for your feedback.
We can confirm we have received your contact information, and we will be in touch to assist you with your query.
Our email address is hello@mysupercard.co.uk.
We look forward to hearing from you soon.
Kind regards,
Charlotte S

Rated 4 out of 5 stars

Saved me money

This has saved me a lot of money as i regularily shop at the participating stores. Sometimes the app dosnt work, but i try again a few days later and its ok. Also sometimes the gift cards take more than 24 hours to be emailed to me.
Overall Im very happy with Supercard, thank you for the savings!

1 April 2024
Unprompted review
Supercard logo

Reply from Supercard

Hello Amal,

It’s great to hear that Supercard has saved you so much money. Thank you for flagging problems with the app and email, I will pass this feedback onto our products team to sort.

Hope you have a great day!

Many thanks,

Charlotte S

Rated 4 out of 5 stars

** Discounts **

** Discounts **
Supercard is very helpful for a day to day purchases. I check the offers on Supercard on a regular basis. The percentage of the offer has come down recently. Also the app is not working on the most recent Android or Iphones. But the gift cards can be purchased through the browser. It is a really worth a try.

28 May 2024
Unprompted review
Supercard logo

Reply from Supercard

Hi Arun,

Thank you very much for leaving such a valuable review. I will pass on your feedback regarding the percentage offers and the app to our products team and request for these to be fixed, thanks for flagging these issues.

Many thanks,

Sam T

Rated 5 out of 5 stars

I’ve had a great experience

I’ve had a great experience, saved a lot of money and found some great deals !

25 May 2024
Unprompted review
Supercard logo

Reply from Supercard

Hello Candice,

Our team are really pleased you’re enjoying the many perks of Supercard! Thank you for your positive feedback.

Many thanks,

Sam T

Rated 5 out of 5 stars

We invited our friends to stay with us…

We invited our friends to stay with us in the apartment.

30 September 2023
Unprompted review
Supercard logo

Reply from Supercard

Hi Janos,

Thank you for posting this fantastic review. It’s great to hear that you enjoyed your stay provided by Supercard.

Many thanks,

Charlotte S

Rated 3 out of 5 stars

Good

Difficult to access customer service as it is via phone call but easy communications to book a free hotel stay

7 May 2024
Unprompted review
Supercard logo

Reply from Supercard

Hello Jenni,

Thanks for leaving your valuable feedback. It’s great that you found booking your hotel so easy. I will pass on your feedback to our products team.

Many thanks,

Charlie N

Rated 5 out of 5 stars

Small savings that add up

I mostly use for my supermarket shopping and the odd other shop too. Even when the savings are fairly small it all adds up over the course of the year. Easy to use; the e-gift cards usually appear in seconds in your email so I often just buy them as I’m doing my shopping. Thanks

15 May 2024
Unprompted review
Supercard logo

Reply from Supercard

Hello Katy,

Thank you for leaving your fantastic feedback. It’s brilliant that you find the e-gift card system easy to use and valuable for savings.

Have a great day!

Many thanks,

Sam T

Rated 5 out of 5 stars

A great way of saving money

A great way of saving money. Hassle free as well. Love Supercard.

14 May 2024
Unprompted review
Supercard logo

Reply from Supercard

Hi Kam,

Our team are so pleased you’re loving Supercard and find it so efficient. Thank you so much for this amazing review!

Many thanks,

Charlotte S

Rated 5 out of 5 stars

Supercard continues to be worth the money

I have been using the Supercard for a year now, it is easy to use and has a good number of retailers where I have used the discount. I will continue to use this and their service. The customer service team is very helpful.
Worth giving it a try and save some money.

14 May 2024
Unprompted review
Supercard logo

Reply from Supercard

Hello Hiral,

Thank you for leaving this great feedback! It’s great to hear that you’re using the many perks of Supercard.

Many thanks,

Sam T

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