MySurvey Reviews 

I have used My Survey for a number of years now - I could earn about £15 a week in some cases and then I started to get less and less surveys so I stopped. I started using it again about 4 months ago. Everything was fine and I was able to get around £10 a week from surveys until the site went down a couple of weeks ago and remained offline for around 10 days. When back up and running I received an email offering 100 points for the trouble (which have not gone onto my account) however, that's not the worst of it. The points I do have I am unable to cash out now. Whenever I try to redeem I get an error message and to contact customer services. I had the response below:

Dear Panel Member,

You probably have noticed that we had some problems in our panel last week and you were not able to answer any surveys or redeem your points.

To be really sure especially your points balance and surveys you participated in, is accurate, we are verifying these details in your account.

You are more than likely eager to start redeeming your points again, and we totally understand this, that is why temporarily you are not able to redeem your points, so we can have your account checked as fast as we possibly can.

This will probably take a few days and you will be notified when you will be able to redeem your points again.

We would like to thank you for your patience and ongoing support for our panel.

Kind Regards,
Program Support Team

Soooo. Basically, everyone wants to cash in their points in case the site goes down again but they can't afford to pay out. So now all of the hours I spent earning the points I doubt I will ever see!!

Don't even bother and get yourself onto Qmee.com - they have a 1p payout threshold and you usually get around 45p for a 10 minute survey, you can cash out instantly to payal. The money is in my account with 2 minutes of requesting it from the survey site. There's always a minimum of 5 surveys every time I log on. I've earned £5 a day in the past.

Don't waste your time, they are a rip off!

As a previous reviewer said, this company is now beyond a joke and should be reported to the Direct Marketing Commission.
The site was recently down for over 2 weeks and when it reappeared we had a half-hearted apology and were credited a measly 100 points, equivalent to £1. My intention was to complete one more survey to enable me to cash out £10's worth of points and then to cancel my membership. I made myself late for work yesterday completing a survey which took far longer than stated - and then got that oh so familiar response: "We're sorry - an error has occurred... Please contact us if the error continues. Thank you for your understanding and patience." Needless to say I have been unable to access the site since.

Just spent over 4 hours completing a survey only to be told in the end that my session has expired and I can no longer log in to my account. Had issues before with disappearing points and still waiting for my PayPal reward that I redeemed a few days ago. Never had issues with any other Irish survey sites. Avoid MySurvey, it's a waste of time.

Takes about 6 weeks to cash out $10. Boring and not worth your time.

Lately there has been a number of issues - site was down for at least two weeks. Now the points redeem feature is not working. Reported this on 02/07/18 and still waiting for a reply despite chasing this up via email.

I've had a few payouts but over the last month, they have been a disaster. As others have said, you don't get credited for surveys completed. Now the redeem feature doesn't work for the points you have managed to collect.
Two ideas. Firstly report them to the Direct Marketing Commission by email. Secondly, bombard them with phone calls to their UK office on 02078961900 and insist on speaking to a manager. That's if they answer the phone, which is a rarity in itself!
Worth getting any money you're due and then dumping them, I feel?

About two weeks ago the site crashed. Around the same time my google account got hacked by someone in North Korea, this 'might' just be a coincidence, but seemed suspicious to me. I had just completed a FOUR HOUR survey for 1,000 points and had approx 250 points on my account at the time. The site remained 'under maintenance' sending me to this strange message for the next approx 10 days. When the site did come back online, it claimed to not recognise my email address as having an account with them, which is total BS.

I messaged them to try to resolve this, got fobbed off, told it have been dealt with (nothing was resolved), continued to message them about it, continued getting fobbed off. So I caved in and set up a brand new account with them, asking that my points I had earned previously be put on this new account, again heard nothing after 5 days. I did a couple more surveys for approx 75 points each, none of the points appeared on my account.

I gave it another few days then tried to log in, now my account is listed as 'deactivated' - sent them a final message telling them I'd had enough and to send me £15 via paypal as I had approx 1400 points I'd earned and so had earned enough for £10 and nearly enough for £15. I felt they should give me the remaining points as an apology and just send me £15 to my paypal for all the agro - as at this point I've given up with the site and just want the money I had earned.

I honestly am not expecting to ever see this money I earned. I'll update however and will raise the star level by one star IF they have the decency to send me a paypal payment.

This has been a VERY bitter experience for me! As it stands I would suggest you avoid this company at ALL costs as frankly atm is seems like one big SCAM!

As I said in the event they do the honorable thing and pay me the £15 into my paypal then I WILL come back here and raise the rating by ONE star and acknowledge they did the right thing at the end of this review!

hopeless- ten days or more and they still say the systems are down due to maintainence

Have they gone bust? Sounds like it

I have been on holiday so not accessed this site for a while but since coming home on Saturday I have received the maintenance message that others are getting. Does anyone know what is happening

It is totally unacceptable that the site has been down 'for maintenance' for so long. I have written to Lightspeed to complain and to ask what is going on.
I agree with others who have posted about the constant 'error' messages being received when you have completed surveys. It happens all too frequently. However, I have found that before entering any of their surveys you should ensure that you clear all history and the cache and have no other tabs open - this seems to work (most of the time).
What I find odd is that the same does not occur with the 'sister' survey company - Global Test Market. Why is this I wonder.
I will wait and see if the site comes up, as I have points due - but after that ...!

I have been an active member for well over a year but these past 2 weeks have demonstrated that they can neither get their servers up and running nor can they be bothered to respond to emails sent to their parent. They are holding circa £10 to £15 of my funds in points but I am denied access.

I had increasingly found that any survey that lasts longer than 30 minutes is not recognised by them - right at the end, when my answers are submitted, their servers time out. They have failed to respond to my Request for information under the Data Protection Act.

If their servers finally come up again, I will seek to cash in my points (which are subject to UK taxes thereby diminishing their value by at least 20%) and close my account with them.

My experience seems to be shared by countless other reviewers.

OVER THE PAST 5 DAYS I HAVE RECEIVED A NOTICE SAYING THAT THE SERVERS ARE DOWN FOR MAINTENANCE AND I CANNOT ACCESS MY ACCOUNT (OR POINTS).

AS OTHERS HAVE MENTIONED THEIR SERVICE AND SERVERS ARE AT BEST WOEFULLY INADEQUATE.

Their website has a tendency to have an error as you complete the survey so you do not get the points you earned. An irritation when the survey was short and only worth 15-30 points down right annoying when it is a long survey taking over an hour and worth $5. I have been back and forth with their "help" desk and just keep getting told that they have sent it to the support team then in a couple of days I get a message saying that "IF" I completed the survey my points will be rewarded in 4-6 weeks it has now been 4 months of back and I still am getting the same message. As I told them I am not doing surveys because I have too much time on my hands I am doing them as a way to earn a small extra income. I have been with My Survey for about 10 years these problems have only been going on for the past couple of years but they appear to be making no effort to solve the problem

Avoid this survey site, don't even bother to sign up. Works more like a scam site than a reputable survey site, several times I have been screened out at the 100% completion point, and many many more times near the half way point when they have collected enough data for their needs.their rewards are far smaller than other sites for the time and effort required and you lose 10% when and if you ever get to a point where you can redeem a reward.

After only a few weeks of being signed up to MySurvey, I found that one day I couldn't sign in because my account had been marked 'inactive'. Thinking it was just a technical glitch, I emailed their support only to be told that I had been banned for 'committing fraud'!

I am a member of several other survey sites and have never had an issue with any of them, so I must conclude this is just a scam site. I wish I had read these reviews before wasting my time on MySurvey. There are plenty of great survey sites out there, so avoid this one like the plague!

I have completed 3 surveys that I have not been rewarded with points for......one of them took 70 minutes to complete. It was a daily diary with entries for 7 days.after completing I get a "session expired" message & no points awarded. Although I enjoy giving my opinion I do not intend to donate my time. If this is not corrected soon I am reporting to the Better Business Bureau!!

As with so many of the reviewers on this site, I too have been routinely finding that, when I come to submit an often lengthy survey, I get an error message. I am also still awaiting crediting of 300+ points for a video survey I did in November which they said, when pressed, could take up to 5 weeks. Those 5 weeks have long passed...

Funny how you can provide them with up to 30 minutes of data and then get an error message that is impossible to get resolved because of their useless (should that be non existent!) customer service department.

The rewards, when they DO send them, also take much longer to come than with other sites, often over a week. And I've never had a sniff of a prize draw win in all the years I've been a member.

Signed up a few weeks ago and after completing a good number of surveys, a few days ago I suddenly found I was unable to access my account as it was flagged as 'inactive'. Tried e-mailing support but, no reply.

I also found that a good percentage of the surveys require you to spend 5-10 minutes answering questions before they 'decide' you don't match the criteria they are looking for. Also worth noting is the fact that unlike other reputable companies which award partial credit for surveys where you 'don't meet the criteria' MySurvey awards nothing for your time.

I have been a member of Mysurvey for over three years and then suddenly inexplicably they have registered my account 'inactive'. To add insult to injury they have consistently ignored all my attempts at communication except for one in which they referred me to a response i could only access once i had logged into my account!!!!! - am i the only one to see the obvious flaw in this!!!!!!!???????? To say i am disgusted would be an understatement especially as they owe me money...My advice? Do NOT join this site unless you wish to be sorely disappointed and ripped off and insulted.