My Vape Box Reviews 

86
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Reading the reviews it seems I have a similar problem to many. I had a subscription for a couple of years and all was well. Then they cancelled it out of the blue. I made an order and they took my mon... See more

Rated 1 out of 5 stars

At the start, all was good. Then the odd missing item or order not turning up. Feels like I was an inconvenience when contacting them. Then they cancelled my subscription and I lost 2 yrs of loyalty p... See more

Rated 5 out of 5 stars

Very impressed with the top quality 'V' liquids robust and lovely flavours. In a market place flooded with fakes you're guaranteed genuine products from My Vape Box so don't risk burning your face of... See more

Rated 1 out of 5 stars

Tried the offer of postage only and did not realise subscription had started until I received an email saying they had taken funds. After hours online have finally managed to cancel the subscription s... See more

Company details

  1. Electronic cigarette store

Information provided by various external sources

Buy seriously good e-liquids, delivered directly to your door. Vape e-liquids from just £2.50, with free next day delivery.


Contact info

1.8

Poor

TrustScore 2 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(86)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Tastes nothing at all like the flavour I ordered!!!!

I also didn't read that I was signing up for a subscription, so I have also ended up with another box so now I have 8 black jack bottles, I didn't get around to trying the vape until today, which does not taste anything like black jack it's awful. Debangstix one is the only one I have found that is blackjack which I mix with a vampire vape one. I cancelled this subscription, next time I will read all the print fully once bitten and all that. I won't be buying from here again.

8 April 2021
Unprompted review
Rated 1 out of 5 stars

Disgraceful behaviour

This is a copy of another guys experience and stupidly i did not read this either so i will repeat it as the exact same thing happened to me

As reported by numerous other people on here, it is NOT made apparent that you are signing up for a subscription service, and now I have been emailed stating that a repeat order that I did not want is on it's way and payment has been taken. I wasn't made aware it was a subscription service, and no email was sent as a reminder that money was going to be taken from my account. Every other company I have subscriptions with send reminder emails before any money is taken so that you have a chance to opt out. I will be going to citizens advice, as going by the reviews her this seems to be happening to many people

2 April 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely awful experience.

Absolutely awful experience.

Not too sure how companies like this are allowed to trade absolute joke

13 February 2021
Unprompted review
My Vape Box logo

Reply from My Vape Box

Hi Luke. I'm so sorry to hear that you've had a bad experience with our company. If you'd like to email me at help@myvapebox.co.uk with details of the problem that you've had I'll then try my hardest to help sort this out :)
Chloe - My Vape Box

Rated 5 out of 5 stars

I absolutely love getting my vapes…

I absolutely love getting my vapes every month the flavours are the best I've ever tried I'll definitely be keeping my subscription with them I even got my sister in law to get a subscription with them and we both love them 💕💕💕💕💕💕💕💕💕💕💕💕

25 January 2021
Unprompted review
Rated 1 out of 5 stars

I never wanted or need a subscription…

I never wanted or need a subscription to this they kept my bank details from a free offer and signed my up I wasn’t even aware of this I’m sure it’s against the law how I know I never signed up for this was because I had to active my account before I could cancel I will be contacting my bank to see if there’s anything I can do about them stealing my money and the vapes are rubbish !!!?

11 December 2020
Unprompted review
Rated 1 out of 5 stars

As reported by numerous other people on…

As reported by numerous other people on here, it is NOT made apparent that you are signing up for a subscription service, and now I have been emailed stating that a repeat order that I did not want is on it's way and payment has been taken. I wasn't made aware it was a subscription service, and no email was sent as a reminder that money was going to be taken from my account. Every other company I have subscriptions with send reminder emails before any money is taken so that you have a chance to opt out. I will be going to citizens advice, as going by the reviews her this seems to be happening to many people

25 November 2020
Unprompted review
My Vape Box logo

Reply from My Vape Box

Morning Hanna,
Thanks for your review. I'm very sorry to hear that you did not realise that you had signed up to a monthly subscription service. We do try to make this very clear during the sign up process that you will be charged full price each month unless you cancel the subscription. This is clearly stated on our website during the sign-up process; in the product page, in the basket, and in the checkout where you enter your card details. However I'm very sorry that you didn't see these on this occasion.
You can of course return your order to us and we'll then be able to arrange a full refund for you. Please just email us at help@myvapebox.co.uk and we'll be able to send you instructions.
I hope that helps - My Vape Box team

Rated 1 out of 5 stars

Terrible flavours and took money from…

Terrible flavours and took money from me when i didn’t even order anything

19 November 2020
Unprompted review
My Vape Box logo

Reply from My Vape Box

Good morning Jaan. I'm very sorry to hear that our e-liquid flavours are not to your taste. I'm also very sorry to hear that you have been charged for an order which you weren't expecting. If you'd like to email us at help@myvapebox.co.uk with your order #number we'll be able to investigate this issue for you :)

Rated 1 out of 5 stars

My Vape Box Disappointing!!

I canceled my subscription plan and got charged money for the subscription and it says in still subscribed, I have emailed them 20 mins after card was charged so they haven't sent it out the order and have emailed them to refund me and not send the product out.
will update and change stars depending on the outcome

17 October 2020
Unprompted review
Rated 5 out of 5 stars

I found this as a trial offer for 4 e…

I found this as a trial offer for 4 e liquids and for the price it was amazing they've lasted me a while and the delivery was very quick and efficient they have so many flavours to choose from and I would highly recommend to anyone now with this pandemic going on for a hassle free way to keep yourself stocked up on e liquids

1 October 2020
Unprompted review
Rated 5 out of 5 stars

Great juices

Great juices, brill service, fast delivery, everything explained on their page in good detail.. loved the service and will purchase more juice from you soon.

28 September 2020
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

Avoid like the plague. I like many others took them up on the free box offer paying only P&P nowhere in this does it mention you are subscribing to their service by doing so, which should not happen without creating an account with them anyway. Very underhanded tactics. I would suggest to My Vape Box that in the future for an order to process the customer should have to create an account which details to them all of the terms and conditions so the customer can decide whether or not to go through with and complete the order rather than find out a month later when money has been debited from their account that they have unkowingly signed upto a subscription service. I am very surprised this business tactic is even acceptable.

18 September 2020
Unprompted review
My Vape Box logo

Reply from My Vape Box

Good morning Jordan and thank you for your feedback.
Unfortunately I do need to disagree with some of your comments - we do clearly state, multiple times during the sign up process for the free trial box, that this is a subscription service and that you will be charged full price each month unless you cancel the subscription. This is clearly stated in the product page, the order review page and in the checkout where you enter your card details. However I am very sorry that on this occasion you did not realise this.
I have emailed you with full details explaining how you can return your unwanted box and receive a full refund.
I'm sorry again that you did not realise that this was a subscription service.
Chloe - My Vape Box

Rated 1 out of 5 stars

Scam artists.

Pointless service. Ordered a free sample, understanding it was a subscription based service, paid for delivery, then cancelled my subscription as anyone would do. If the product was good, fine, start it again, but I won’t ever know because they cancelled my free sample, which is weird as nearly every other business will let your free trial of something run for the period until billing for the next month even if you cancel. This company is clearly preying on people ordering a free sample and hoping they forget to cancel. No one needs a subscription to vape liquids, it’s no better value than going else where on the market, and their business ethics are frankly shocking. Do not recommend whatsoever

14 September 2020
Unprompted review
Rated 5 out of 5 stars

My vape kit

The costumer service was excellent.I got the product with 2 liquids to try out.The package was perfect and the delivery was super fast.I am really happy with the product.I will buy again for sure.

19 July 2020
Unprompted review
Rated 5 out of 5 stars

Great quality....

I’ve noticed people complaining about this company and saying it’s a scam which is totally untrue. The company very clearly states that you get a free TRIAL box and once you’ve signed up to the monthly subscription you’ll get charged each month and you’ll receive the four vape juices you’ve chosen. People are getting angry because they’ve forgotten to unsubscribe and it’s unfair to blame the the company for this. Everything is stated very clearly and if you contact the company they are very polite, easy to deal with and get back to quickly. They aren’t manipulating people or scamming people what so ever. Don’t get angry with the company because you forgot to unsubscribe. It’s very easy to cancel the subscription. It clearly states it is trail box, it’s the same thing many other companies do.

9 May 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look