NAB Reviews 513

Wanted a replacement credit card as old one became somewhat ragged . Contacted NAB by phone , no problem replacement card on the way , should be 5 days . Buy petrol on the way to airport , card declined . Total kaos .
Contact NAB , their mistake . Despite articulating my initial request NAB decide to cancel my existing card and send new card new / new a/c account !
Contact NAB , sorry but cant help . Initiated a complaint with NAB " Will email you a copy"
Nothing recieved .
Just more business for Westpac

Worst bank in Australia! Don't want your time or money!

I have a Personal account with NAB that favours the Bank. The account expects the owner of the account to leave their funds in this account, or be penalised if you withdraw.
When I contacted the bank and made my complaint, I was rudely managed and the complaint officer even hung up on me after I refused to give him some private information. This person knew who I was because he reached out and contacted me.
NAB, extremely unpleasant experience with your staff and in summary “bank robbery “ on your behalf.

It is near impossible to get through on the phone to the person you need to talk to. Honestly, it would be easier to contact King Charles. Their grotesquely overpaid idiot of a CEO should actually attempt it. After you’ve been shunted from pillar to post, they can’t help you. Deplorable customer service.

DO NOT USE NAB HERVEY BAY BRANCH OR ANY NAB BRANCH THEY NEED TO BE BOYCOTTED. THEY ARE RUDE TO ELDERS NO MATER WHAT AGE, AS LONG AS THEY ARE OLDER THAN THE STAFF THINKS ITS OKAY NOT TO TRAT OLDER PEOPLE WITH SOME RESPECT.

THE MANAGER BROKE FOUR LAWS IN 20 MINUTES AND NAB DO NOT CARE WHAT HAPPENED. HUMAN RIGHTS ACT, FAMILY DV ACT, MENTAL HEALTH ACT AND THE DISCRIMINATION ACT. TOLD ME LIE AFTER LIE WHY THEY WERE HAVING TROUBLE WITH THE LOAN, SHE DIDN'T LIKE I KNEW A LOT ABOUT BANKS AS I WORKED IN ONE AND COUSIN HAS BEEN A MANAGER OF ONE FOR OVER 30 YEARS IN VICTORIA. THAT I COULD TELL AHE WAS LYING AND I KNEW AHE WAS ANYWAY. EVERYONE IVE TOLD WHICH IS THE GOASIP TRAIN IS LAUGHING AS THEY CAN’T BELIVE NAB AND THE LIES THE MANGER WAS TELLING ME. SHE HAD A TONE, I KNOW THAT TONE WELL. THEN TOLD ME THAT IT WOULD TAKE 48 HOURS TO GET AN ANSWER. IM SURE ON THEIR WEB SIGHT IT SAYS 60 SECONDS PRE APPROVAL. BUT MINE WILL TAKE TWO DAYS JUST TO LOOK AND THEN LONGER TO DECIDE? MY CREDIT IS PERFECT, I MOVE OUT OF MY RENTAL IN 4 DAYS TO MOVE STATES AND LIVE WITH FAMILY FOR A WHILE SO THATS $710 A WEEK SPARE, HAD THE DOCUMENTS IN EMAIL THAT THE LEASE WILL BE FINISHED THE 14th. I ALSO HAVE A FIVE GRAND CREDIT CARD THAT IVE HAD FOR OVER 12 NEVER PAID A LATE FEE EVER. NO LATE FEES. BUT THAT ALSO DOESN'T HELP APPARENTLY. TIMES EMAILS WITH DOCUMENTS SENT TO VERIFY MY INCOME WAS SENT FOUR TIMES. THE ONE THING THEY KEEP GOING ON ABOUT IS MY CHILD SUPPORT PAPERS, GAVE THEM TO THEM BUT THEY WOULDN’T ACCEPT A SCREENSHOT. YEH BECAUSE I SAT THERE AND DOCTED THAT UP. THE YOUNG ONE THAT DIDN’T DO THE APPLICATION RIGHT JUST SIDNT TURN UP NAB BANK DISCRIMINATE SINGLE MOTHERS AND THEN LIE WHEN THE STAFF MEMBER MAKES 4 MISTAKES ON LOAN APPLICATION. THEY KEEP ASKING FOR MY CHILD SUPPORT ASSESSMENT ALTHOUGH I HAVE PROVIDED. I WENT INTO HERVEY BAY BRANCH TUESDAY, WHERE AN ELDERLY GENTLEMAN WAITED OVER AN HOUR AND A HALF WITH TEARS IN HIS EYES THAT THE STAFF CLEARLY SAW WELL THE BLONDE THAT WORKS AT THE DESK FOR ENQUIRES DID AND SHE DIDNT CARE. ALL HE WANTED TO DO WAS GIVE THEM HIS WIFES DEATH CERTIFICATE THAT WAS ALREADY STAMPED BUT REFUSED TO TAK IT AT TELLER. BECUASE GOD FORBIT WE ARE GENTLE AND KIND TO THE EARSLY. I SAT AND TALKED WITH HIM FOR OVER HALF AN HOUR. I KNOW WHERE WHAT WHO AND WHY. KINDNESS IS FREE BUT THE WAY THIS GENTLEMAN WAS TREATED BY STAFF WAS BEYOND RUDE AND DISRESPECTFUL. I COMPLAINED WELL THAT DIDN'T GO DOWN WELL WITH THE BABK MANGER WHO THEN PRECEDED TO TREAT ME LIKE TRASH AND I WAS LOWER THAN HER AND THE MALE WORKER THAT DIDN'T ADD UP MY INCOME RIGHT AND THE LIAN COME BACK DECLINED. I HAVE NO DEBY, 866 CREDIT SCORE, A JOB, NO JUDGEMENTS. BETWEEN MY CAR AND HOUSE CONTENTS WOULD BE 70k THAT I OWE NOT ONE SENT ON. THEY WERE ALSO VERY WELL AWARE WHY I NEED IT TO HELP GET MY CHILDREN AND I OUT OF QLD DUE TO ABUSIVE X HUSBAND. BUT THEY DIDNT CARE AT ALL THAT YOU MADE THE MISTAKE ON THE FORM TO BEGIN WITH.

MORAL OF THE STORY, NAB BANK DOES NOT CARE ABOUT ANYONE EXCEPT MAKING THAT MONEY. THEY DON’T CARE ABOUT DOMESTIC VIOLENT AGAINST WOMAN OR CHILDREN. THAT RIGHT THERE IS THE REASON YOU NEED TO SWAP BANK. HOW CAN ANYONE SUPPORT A BANK THAT TREATS OTHERS AS SECOND CLASS PEOPLE. WORST EXPERIENCE IN MY LIFE IN A BANK. STILL NO WORD ON MY LOAN THREE DAYS LATER AS I TOLD THEM I CANT SUPPLY WHAT THEY MEED AS IM OUT OF TOWN HOURS AWAY. THE REPAYMENTS ARE INLY $115 A WEEK WHICH I CAN AFFORD I APEND MORE THAN THAT A WEEK ON SMOKES. BUT NO AS A SINGKE MUM ONCE AGAIN WE ARE DISCRIMINATED AGAINST LIKE WE ARE WITH ALL RENTALS AUSTRALIA WIDE. REAL ESTES TELL ME STRAIGHT OUT, SO MOTHERS ARE JUST MEANT TO LIVE ON THE STREETS WITH THEIR CHILDREN? NOT JUST NAB NEED TO BE BOYCOTTED BUT ANY OTHER BANK AND RENTALS THAT TELL YOU OUT RIGHT HER YOUR SMART ENOUGH TO LOOK, listen and get the info to show it was the banks error not mine, but case they have tried twice that now goes on my credit score. No phone call like promised that head management would reach out nothing.

PROVES ONE THING NAB DON’T CARE ABOUT PEOPLE, START BELIEVING WHEN THEY SHHOW YOU AS THAT IS WHO NAB BANK REALLY IS.

SHOULD MAKE SIGNS TO GO OUT THE FRONT THAT SAY: WE SUPPORT ALL MEN THAT MENTALLY, PHYSICALLY, AND SEXUALLY ABUSE WOMAN.

I TOLD THEM I WAS GOING TO DO THIS ITS ON THERE WEBSITES IF NO ONE WAA GOING TO CONTACT ME TODAY AS ITS A TRIGGERING AND GASLIGHTING ISSUE THAT THE MANAGER THINKS SHES SHE CAN DO THAT TO PEOPLE OLD ENOUGH TO BE HER MOTHER OR GRANDPARENT.

MAYBE NAB SHOULD HAVE DEALT WITH THIS A LIT BETTER. THEY ARE FULL IF INCOMPETENT STAFF THAT JUST DON’T CARE. I THOUGH A COMPANY AS BIG AS NAB WOULD CARE BUT SEEMS NO.

I was dealing with RON today regarding hardship for housing loan. He was perfect and sorted out well.

I signed up for a platinum rewards card last year, but the only "reward" I’ve received is a painful experience. I called last year to add the Quantas frequency flyer number, which has not been linked. When i checked the monthly statements the Quantas points appear on them. But now, when i try to redeem them, it is not available apparently. NAB seems perfectly happy to charge their annual fee upfront, but when it comes time to deliver on their end they are nowhere to be found - the customer service office says NABN is not happy to provide back dated points.

In branch ATM ate $950, no receipt or anything. Asked the teller who was straight up snarky and unhelpful. When your literal job is money and customer service, how do you mess up both and pride yourself with a career?

Friends gave me the information Trustpilot said it maybe useful for me against fraud payments and scammers on YouTube + Fakebook +++ other various website many suspicious sites i do recommend tryiing any double dipping on payments you can claim refunds via Trustpilot retrive funds back other advantages Thank you

The app does not show transactions in order, but separate the transactions, i cant figure out all transactions if its gone through cause you have to look at another section to see what happened, cant they just show every transactions in order of the date as gone out, or received, and notes of bounce back etc. Im thinking of changing banks because of the app alone.

I used to bank with Citibank and my credit card was in credit (ie. I put too much money in it). I received a letter a week prior to Christmas that the account would be closed and the funds transferred to the Federal Government if I did not contact them by 31 December. When I checked the Citibank website is stated that NAB is now in charge of customer service. I have phoned the Customer Service number and am still on hold.Update: a person came on after 56 minutes of being on hold. I must say the customer service operator was very polite, efficient and did an excellent job.

I see a lot of bad reviews for it.

I visit it often. It used to be bad. It has improved a lot in recent years.

Still a lot room for improvement. Including search functionality, more offerings, and more ability to communicate with humans ASAP.

The direct payment team's treatment of merchants is very bad and complicated because they don't want to attract customers; they just don't want to do business. It's very bad.

My credit card has been charged a total of $460 Cash ADVANCE Fee for payments to a broker and a remitting company. I was told that I made cash-like purchases, but not actual cash withdrawals, which nevertheless attract fees. I asked to turn off the ATM cash withdrawals which they did. It had always been off but the bank turned it on. Sneaky. Be sure to check your statements, the bank will do anything to steal your money. I am a client of good standing and my account most often was in credit, which means the bank owe me. But they don't care about these things.

What a disgrace… I have been calling for a month.. over 12 hours on hold & still spoken to no one. Suncorp credit card has changed over to NAB however no one will take responsibility. Went to Suncorp, can’t help. Went to NAB same… manager told me they have no access to my card and that won’t change. So who can help me ? You can’t make direct payment have to use BPay. Takes 2 days to arrive in account ???? I’ve paid bill & now getting emails to say account due ??????? Can’t phone them as NO ONE answers, branch can’t help.
What a shambles.. however NAB is happy to pocket credit card fees.
You should be ashamed…

Despite the advertising about 'ease of approval' this process was a nightmare. Constant demands for me to repeatedly attend a branch in person to validate my ID despite there being only 3 branches in the whole of the ACT and none of them close to home or work. When I arrive they add conditions ("sorry DL, Defence ID and Medicare cards no good as they don't list your middle name"?!?). I've subsequently done it with St George, quickly easily and on-line. The agent continually calls my mobile during business hours without success (no mobile phones in my workplace) but is uncontactable when I try to call back and doesn't answer voice or emails. We wanted this to pay for Qantas travel for the points and insurance... too late. We're about to travel again so we've applied through St George... MUCH EASIER, MUCH QUICKER, MUCH BETTER!!!

Would have given a zero if that was an option, stay away, plenty of other choices around which are much better.

I am extremely disappointed with my experience with NAB rewards customer service team. I ordered an Apple product using my rewards points and paid the additional gap amount upfront. As per item description, was promised to be delivered within 1–2 weeks, yet it has now been over 7 weeks, and I still have not received my order.
Despite multiple follow-ups and even sent complaint to their website page unfortunately no response yet to this date, the customer service has been very poor. Representatives repeatedly promised to call me back, but only one did. There has been no proactive communication, no tracking number, no definite delivery time. This is unacceptable for a reputable Australian company

Customers should be aware that this company does not appear to honor its delivery commitments or provide reliable customer support. If you are considering using your rewards points or making a purchase, be prepared for significant delays and poor communication.
Advice to the Company:
Your reputation is at stake. To improve:
1. Honor delivery timelines or provide transparent updates when delays occur.
2. Improve customer service responsiveness—return calls as promised and keep customers informed.
3. Implement accountability measures for unresolved cases to prevent frustration and loss of trust.
Failing to address these issues will continue to damage your credibility and customer loyalty.

Closed my account because of inactivity for 6 months. No warning.

Impossible to speak to a human. Chat option just doesn’t answer the question