I ordered 2 pairs of shoes to pick from for my wedding. I returned one of them and the customer support was very communicative and offered me three refund options to choose from. One of the options... See more
Company replied
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I ordered 2 pairs of shoes to pick from for my wedding. I returned one of them and the customer support was very communicative and offered me three refund options to choose from. One of the options... See more
Company replied
I have ordered the shoes which did not fit. I have sent them back to the same address they were shipped from. I have sent them with tracking number and they arrived at the NAE warehouse in Shiedam on... See more
Got a pair of Lou botte marron tige haute niveau genou and absolutely loving them. They look amazing and feel warm and comfortable - the latter is very rare for my tricky feet that get hurt by every n... See more
Company replied
I thought the products were reasonably priced, shipping was quick, and the shoes and belt I got were impressive in material quality. One note is that the threads holding the side seams of the tongue o... See more
Company replied
We are a Portuguese vegan footwear brand NAE stands for No Animal Exploitation. The name carries our mission: to propose an animal-friendly and ecological alternative against human exploitation. Our shoes and accessories are manufactured in certified and ethical factories in Portugal. Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm. Or feel free to contact us at any time via e-mail
Largo Trindade Coelho nº 17, 1200-339 , Lisboa, Portugal
No recent history of asking for reviews
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Replied to 90% of negative reviews
Typically replies within 2 weeks
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Shoes are astoundingly beautiful. I had to get a bit used to the cork which does not behave like leather but leader also can be uncomfortable at times.
However I had an issue with a sole that came off and customer support was amazing. They covered super quickly the cost of the whole repair and took the feedback to the factory. Super please with the support specially.

Reply from NAE Vegan Shoes
I got the Rebe black chelsea ankle boots. Visually, I love these boots. They're chunky, go with a lot of outfits, really what I was looking for. I had to exchange for a size down, so keep that in mind even if you're not between sizes. Customer service is brilliant though!
In terms of quality, I don't think these boots are made to be worn too frequently. I started wearing them in December and it's now March. I would say I've been wearing them a few times a week, nothing crazy, but on the inside near the balls of my feet the lining material has worn away, and the sole has kind of collapsed in that spot. So I don't know how much longer they'll last, which is disappointing as I was trying to go for the sustainable option.

Reply from NAE Vegan Shoes
The shoes arrived very quickly. I am in love with my shoes! However the shoes of my boyfriend didn't fit quite that well so we had to return them. It was so easy! And the contact with costumer service is super friendly & quick. Love that we can buy shoes that are good for the environment & enjoy the best service that is possible!

Reply from NAE Vegan Shoes
Ample choice, excellent quality, timely delivery, great value for money. Thanks

Reply from NAE Vegan Shoes
Very light and good-looking sneakers. I really liked the color.

Reply from NAE Vegan Shoes
I have bought many pairs of vegan shoes, boots, bags and sandals
from Nae.
Excellent quality that doesn’t cost the earth or kill it. Saving our animals and our planet!
Well done NAE !

Reply from NAE Vegan Shoes
The shoes came quickly and are very comfortable. They are also stylish, and I love how the materials are sustainable and all vegan!

Reply from NAE Vegan Shoes
Good quality belt. Size guide is good. I wasn't sure of the size, check the size guide on the website and the belt fits 👍

Reply from NAE Vegan Shoes
I have ordered the Vivian and Fiore in black. I already had 2 other pairs of NAE shoes that are so comfortable and sustainable so I knew what to expect. Everything worked out wonderfully, love the plastic free packaging. I love the design and the perfect fit of NAE. Thank you for making beautiful crueltyfree vegan products. Lots of LOVE, Alexandra

Reply from NAE Vegan Shoes
I really wished I could love these shoes. They just don't fit me at all, which was weird. I always wear extra insoles so normally shoes are tight and my heel sits to high. But with these shoes the edges actually hurt my ankles. Besides that, they felt really soft.

Reply from NAE Vegan Shoes
Good products, good policy of return with no costs to the client.
Great customer support by Neuza Oliveira.

Reply from NAE Vegan Shoes
Perfect shoes, perfect fit, perfect vegan leather. Nothing else to add. You rock!!!

Reply from NAE Vegan Shoes
Fast shipping and great product! These shoes are so cute, comfy, and cozy warm. Plus you gotta love that they support Sea Shepard and are of course cruelty free and vegan :).

Reply from NAE Vegan Shoes
I love this shoes. This shoes is very comfotable, they have hight quality.
I waited just 5 days for order to Slovakia.

Reply from NAE Vegan Shoes
Fits perfect. Very elegant and comfortable. I'm happy to have them.

Reply from NAE Vegan Shoes
So comfortable and looks better than leather. Plus it makes me feel good that no animals were exploited to make my shoes. Now I know we can do without leather.

Reply from NAE Vegan Shoes
The shoes are beautiful, the vegan leather is great but the sole of the boots I bought broke a month after I started using them... I am talking about normal shoe use - just walking in them around a city, nothing out of the ordinary. I am very disappointed.

Reply from NAE Vegan Shoes
I love the boots! Stylish, sturdy, eco-friendly, and VEGAN. The 9.5 (41) is a smidge tight on me but I worried that the 10 (42) would be too big, and I'm sure they'll break in a bit as I wear them. Fast international shipping is amazing, plus great customer service.

Reply from NAE Vegan Shoes
They looked wonderful and were very comfortable. However, Mine lasted about 10 months, bought in January and soles detached by October. I wore them several times a week for 4 of those months and about once a week for the other 6 months. For the price, I'd expect them to be far more durable. How sustainable are they if I have to buy new ones every year? If they were welted, then they could be resoled multiple times, but unfortunately not.
Also, the 'burnt' toe cap aesthetic looked nice for all of about 2 days before I got a scratch on the boots and it revealed that it's just a kind of paint. It scratched off, which made the boots far less attractive.
I'll probably stick with Will's of London. Similar vegan shoes but higher quality in my experience

Reply from NAE Vegan Shoes
I bought a men's size 45 of the Casian Black vegan chelsea boots brogue. I have wide arched feet.I have worn them a few times now and they fit very well and are very comfortable.They are also very attractive boots.I am very happy with my purchase so far.Thank you!!

Reply from NAE Vegan Shoes
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