NAE Vegan Shoes Reviews 

553
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I ordered 2 pairs of shoes to pick from for my wedding. I returned one of them and the customer support was very communicative and offered me three refund options to choose from. One of the options... See more

Company replied

Rated 1 out of 5 stars

I have ordered the shoes which did not fit. I have sent them back to the same address they were shipped from. I have sent them with tracking number and they arrived at the NAE warehouse in Shiedam on... See more

Rated 5 out of 5 stars

Got a pair of Lou botte marron tige haute niveau genou and absolutely loving them. They look amazing and feel warm and comfortable - the latter is very rare for my tricky feet that get hurt by every n... See more

Company replied

Rated 4 out of 5 stars

I thought the products were reasonably priced, shipping was quick, and the shoes and belt I got were impressive in material quality. One note is that the threads holding the side seams of the tongue o... See more

Company replied

Company details

  1. Shoe shop
  2. Boutique
  3. Fashion accessories shop
  4. Handbags Shop

Written by the company

We are a Portuguese vegan footwear brand NAE stands for No Animal Exploitation. The name carries our mission: to propose an animal-friendly and ecological alternative against human exploitation. Our shoes and accessories are manufactured in certified and ethical factories in Portugal. Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm. Or feel free to contact us at any time via e-mail


Contact info

3.8

Great

TrustScore 4 out of 5

553 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(553)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Shoes are astoundingly beautiful and amazing Customer Support

Shoes are astoundingly beautiful. I had to get a bit used to the cork which does not behave like leather but leader also can be uncomfortable at times.
However I had an issue with a sole that came off and customer support was amazing. They covered super quickly the cost of the whole repair and took the feedback to the factory. Super please with the support specially.

15 April 2024
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Néstor,
Thank you for sharing your experience! It's great to hear that you love the shoes and found the customer support amazing. It's always a relief when issues are handled so efficiently. Enjoy your beautiful shoes! 😊👟

Rated 4 out of 5 stars

Love the look but not too durable

I got the Rebe black chelsea ankle boots. Visually, I love these boots. They're chunky, go with a lot of outfits, really what I was looking for. I had to exchange for a size down, so keep that in mind even if you're not between sizes. Customer service is brilliant though!
In terms of quality, I don't think these boots are made to be worn too frequently. I started wearing them in December and it's now March. I would say I've been wearing them a few times a week, nothing crazy, but on the inside near the balls of my feet the lining material has worn away, and the sole has kind of collapsed in that spot. So I don't know how much longer they'll last, which is disappointing as I was trying to go for the sustainable option.

22 March 2024
Unprompted review
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Reply from NAE Vegan Shoes

Hello Melissa,
Thank you for your feedback on the Rebe boots 😊
We're glad you love the look and appreciate the excellent customer service. 🥰
We honestly apologize for the quality issue you've experienced. We'll certainly take your feedback into account for future improvements. 🛠️
Have a wonderful day 🥰

Rated 5 out of 5 stars

Love the NAE people!

The shoes arrived very quickly. I am in love with my shoes! However the shoes of my boyfriend didn't fit quite that well so we had to return them. It was so easy! And the contact with costumer service is super friendly & quick. Love that we can buy shoes that are good for the environment & enjoy the best service that is possible!

7 March 2024
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello,
I'm so glad to know that! It's fantastic that your shoes arrived quickly and that's you're happy with our customer service. 😊 It's customers like you that make our days better and happier 😊
Enjoy your sneakers and have a fantastic day! 🌍👟

Rated 5 out of 5 stars

Great value for money

Ample choice, excellent quality, timely delivery, great value for money. Thanks

14 October 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello,
It's fantastic to hear that you had such a positive experience. Enjoy your purchase and feel free to reach out if you need anything else! 😊🛍️

Rated 5 out of 5 stars

Very light and good-looking sneakers

Very light and good-looking sneakers. I really liked the color.

20 February 2024
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Ene,
I'm so glad you found the perfect fit for you 😊
Hope you take every step comfortably with your new sneakers! 😊👟

Rated 5 out of 5 stars

I have bought many pairs of vegan…

I have bought many pairs of vegan shoes, boots, bags and sandals
from Nae.
Excellent quality that doesn’t cost the earth or kill it. Saving our animals and our planet!
Well done NAE !

5 February 2024
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Carol,
Thank you so much for your fantastic feedback! We're thrilled you love our vegan shoes, boots, bags, and sandals. Your support in choosing eco-friendly options means the world to us! 🥰
Have a wonderful day 😊🌻

Rated 5 out of 5 stars

The shoes came quickly and are very…

The shoes came quickly and are very comfortable. They are also stylish, and I love how the materials are sustainable and all vegan!

19 January 2024
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Isabel,
We're so happy to hear you're thrilled with your new shoes🌿👟 Enjoy them confidently 😊
Have a warm and sunny day 🌟

Rated 5 out of 5 stars

Good quality belt

Good quality belt. Size guide is good. I wasn't sure of the size, check the size guide on the website and the belt fits 👍

19 January 2024
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Ana 🌟
We're thrilled to hear that the belt worked out perfectly for you, and the size guide came in handy. Enjoy your new belt! 👍😊

Rated 5 out of 5 stars

Happy NAE customer / love my shoes

I have ordered the Vivian and Fiore in black. I already had 2 other pairs of NAE shoes that are so comfortable and sustainable so I knew what to expect. Everything worked out wonderfully, love the plastic free packaging. I love the design and the perfect fit of NAE. Thank you for making beautiful crueltyfree vegan products. Lots of LOVE, Alexandra

18 January 2024
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Alexandra,
Thank you for your lovely message, Alexandra! 😊 It's wonderful to hear that you've had a positive experience with our shoes and share our values. Wishing you lots of joy in your stylish and compassionate footwear! 🌱👠

Rated 2 out of 5 stars

I really wished I could love these…

I really wished I could love these shoes. They just don't fit me at all, which was weird. I always wear extra insoles so normally shoes are tight and my heel sits to high. But with these shoes the edges actually hurt my ankles. Besides that, they felt really soft.

15 January 2024
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello,
Oh no! We're really sorry to hear the shoes didn't meet your expectations. 😔 Your feedback means a lot to us! Feel free to share your thoughts to our email (orders@nae-vegan.com) so we can make things better next time.
Thank you and have a lovely day 🌟

Rated 5 out of 5 stars

Well done

Good products, good policy of return with no costs to the client.

Great customer support by Neuza Oliveira.

4 December 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Bruno,
That's wonderful to hear! 😊 We're realy glad you're happy with your experience. Kudos to Neuza Oliveira and the customer support team for providing excellent service. Enjoy your products! 🌟👍

Rated 5 out of 5 stars

Perfect shoes

Perfect shoes, perfect fit, perfect vegan leather. Nothing else to add. You rock!!!

1 November 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Ada,
Amazing to hear! 😊 Enjoy your stylish and compassionate footwear! 🌟👞

Rated 5 out of 5 stars

Fast shipping and great product

Fast shipping and great product! These shoes are so cute, comfy, and cozy warm. Plus you gotta love that they support Sea Shepard and are of course cruelty free and vegan :).

6 November 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello,
We're so glad you're happy with your experience 😊 It's great that they support Sea Shepherd and align with cruelty-free and vegan values. Enjoy your fantastic and compassionate footwear! 🌍👟

Rated 5 out of 5 stars

I love this shoes

I love this shoes. This shoes is very comfotable, they have hight quality.
I waited just 5 days for order to Slovakia.

27 October 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Sona,
That's fantastic to hear! 😊 We're glad you love the shoes and find them very comfortable. Enjoy your comfy and stylish shoes! 👟🌟

Rated 5 out of 5 stars

Fits perfect

Fits perfect. Very elegant and comfortable. I'm happy to have them.

16 November 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Paula,
That's wonderful to hear! 😊 We are happy to know you're pleased with your choice! Enjoy wearing them! 👠

Rated 5 out of 5 stars

Exceeded expectations

So comfortable and looks better than leather. Plus it makes me feel good that no animals were exploited to make my shoes. Now I know we can do without leather.

15 November 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Angela,
That's fantastic to hear! 😊It's great that your experience is making you feel positive about choosing alternatives to leather. Here's to stylish and compassionate footwear choices! 🌱👟

Rated 1 out of 5 stars

Poor quality, beautiful design

The shoes are beautiful, the vegan leather is great but the sole of the boots I bought broke a month after I started using them... I am talking about normal shoe use - just walking in them around a city, nothing out of the ordinary. I am very disappointed.

14 November 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello AL,
Oh, that's disappointing! 😔 Sorry to hear about the sole issue. We want to make it right by you so please reach out to us via email with more details?
We're here to help! 📧👢

Rated 5 out of 5 stars

I love the boots

I love the boots! Stylish, sturdy, eco-friendly, and VEGAN. The 9.5 (41) is a smidge tight on me but I worried that the 10 (42) would be too big, and I'm sure they'll break in a bit as I wear them. Fast international shipping is amazing, plus great customer service.

8 November 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Anna,
Yay, we're thrilled you love the boots! 🌟 -They are indeed a great combo. We're so glad you're happy with how fast you received them and for our service.
Rock those boots with all the good vibes! 🌍👢

Rated 2 out of 5 stars

broke after 10 months

They looked wonderful and were very comfortable. However, Mine lasted about 10 months, bought in January and soles detached by October. I wore them several times a week for 4 of those months and about once a week for the other 6 months. For the price, I'd expect them to be far more durable. How sustainable are they if I have to buy new ones every year? If they were welted, then they could be resoled multiple times, but unfortunately not.
Also, the 'burnt' toe cap aesthetic looked nice for all of about 2 days before I got a scratch on the boots and it revealed that it's just a kind of paint. It scratched off, which made the boots far less attractive.
I'll probably stick with Will's of London. Similar vegan shoes but higher quality in my experience

7 November 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello,
Thanks you so much for sharing your experience! 😊 We are truly sorry about the durability hiccup and the toe cap. We get it, and your feedback helps us do better. If you ever feel like giving us another shot or have questions, we're here. Wishing you all the best on your shoe adventures! 👢🌟

Rated 5 out of 5 stars

I bought a men's size 45 of the Casian…

I bought a men's size 45 of the Casian Black vegan chelsea boots brogue. I have wide arched feet.I have worn them a few times now and they fit very well and are very comfortable.They are also very attractive boots.I am very happy with my purchase so far.Thank you!!

1 October 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Wayne,
That's fantastic to hear! 🌟 So glad you're happy with your boots. It's always a win when comfort meets style! If you ever need anything else or have more feedback, feel free to reach out. Enjoy your attractive boots, and thank you for choosing us! 👞😊✨

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