NAE Vegan Shoes Reviews 

553
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I ordered 2 pairs of shoes to pick from for my wedding. I returned one of them and the customer support was very communicative and offered me three refund options to choose from. One of the options... See more

Company replied

Rated 1 out of 5 stars

I have ordered the shoes which did not fit. I have sent them back to the same address they were shipped from. I have sent them with tracking number and they arrived at the NAE warehouse in Shiedam on... See more

Rated 5 out of 5 stars

Got a pair of Lou botte marron tige haute niveau genou and absolutely loving them. They look amazing and feel warm and comfortable - the latter is very rare for my tricky feet that get hurt by every n... See more

Company replied

Rated 4 out of 5 stars

I thought the products were reasonably priced, shipping was quick, and the shoes and belt I got were impressive in material quality. One note is that the threads holding the side seams of the tongue o... See more

Company replied

Company details

  1. Shoe shop
  2. Boutique
  3. Fashion accessories shop
  4. Handbags Shop

Written by the company

We are a Portuguese vegan footwear brand NAE stands for No Animal Exploitation. The name carries our mission: to propose an animal-friendly and ecological alternative against human exploitation. Our shoes and accessories are manufactured in certified and ethical factories in Portugal. Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm. Or feel free to contact us at any time via e-mail


Contact info

3.8

Great

TrustScore 4 out of 5

553 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(553)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Nae are just the loveliest company to…

Nae are just the loveliest company to deal with. Of my recent orders, a pair of sandales (so comfortable) and a couple of sneakers. One of the sneakers was not a good fit for me, organising a return is so easy. Highly recommend this company and their shoes/boots which are beautifully made and so comfortable.

23 August 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello,
Thank you so much for your lovely words, we're so happy to hear from your good experience🥰
Hope you have a lovely day😊🌻

Rated 1 out of 5 stars

Really cute in picture... but not a great experience

Trainers were too large even though I took my regular size.
Flats were not comfortable and gave me blisters so I stopped wearing them. Overall very disappointed

31 May 2023
Unprompted review
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Reply from NAE Vegan Shoes

Hello Juliette,
I'm really sorry you had a bad experience with our shoes 🙁
Could you please send us an email so we may see what went wrong and can improve our products in the future 😉
Have a beautiful day 😊🌻

Rated 5 out of 5 stars

Excellent service

Excellent service, the shoes where exactly as described.
Look forward to wearing them in Cordoba, Cadiz y Malaga.
Thankyou NAE xx

23 August 2023
Unprompted review
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Reply from NAE Vegan Shoes

Hello Brian,
Thank you so much for your words, we strive to do the best for our customers🥰
Hope you get to wear them all over the world😉
Have a wonderful day😊🌻

Rated 4 out of 5 stars

I love this company and everything they…

I love this company and everything they stand for. However, their shoes run large and it costs alot to return/exchange because Nae is in Portugal.

14 August 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Jennifer,
Thank you so much for sharing your love for the planet and animals 🥰
We're really sorry about your return experience, unfortunately the returns from outside the European Union are a bit costly and we're working with the shipping companies to find a better solution in the future 😉
Have a wonderful day 😊🌻

Rated 5 out of 5 stars

A conscious choice

Great quality shoe made from ethical products. Comfortable, breathable and reliable. Highly recommend.

2 August 2023
Unprompted review
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Reply from NAE Vegan Shoes

Hello Andre,
Thank you so much for your lovely feedback 🥰
Hope to hear from you soon😉
Have a wonderful day 😊🌻

Rated 5 out of 5 stars

Ethical and best quality shoes

I was super excited to receive my NAE vegan shoes. I feel great that my purchase has a much smaller carbon footprint and it goes with my philosophy of non-violence. The shoes are really good quality. Loving it!

13 July 2023
Unprompted review
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Reply from NAE Vegan Shoes

Hello JanL,
Thank you for choosing us to comply with your philosophy and to help the environment with your new shoes🥰
Hope to hear from you soon😉
Have a lovely day😊🌻
Neuza

Rated 5 out of 5 stars

Comfy shoes

Comfy shoes, elegant and vegan.
Helpful and very kind customer service.
<3

7 July 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Birba,
I'm so glad you're happy with our shoes 🥰
Hope to hear from you soon😉
Have a lovely day😊🌻
Neuza

Rated 3 out of 5 stars

Stained shoes / takes longer than a month to exchange

Received stained shoes. I asked for a reimbursment and attached pictures in an email. They claim in bad faith it is natural and not a damaged product while the shoes are not wearable. They accepted to reimburse but not the shipping fees because it is a "service" so the buyer has to pay for it, despite them sending a faulty product. Waste of time and money.
Edit : I got reimbursed and ordered a different pair of shoes. Thank you.
Edit2 : The stain was clearly visible in the pictures but Nae keeps pretending it is natural. I have ordered a second pair of shoes and the sizing is off. Asked for an exchange and one month later I still haven't received my shoes. Very bad service again. Was clearly a mistake to give Nae a second chance.

11 July 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Lily,
I'm really sorry you had a bad experience with us :(
Piñatex shoes have natural markings on the surface that are residue from the pineapple leaf fiber that this material is made of. Being a natural fiber, it may be more fragile than microfiber for example, but it is of very high quality, sustainable and cruelty-free.
We always send new and clean shoes to our customers. The stains you mentioned were not visible on the pictures, that is why we need to proper look into the shoes once we receive them back.
Once we receive them, we'll inspect and then do whatever possible to solve this matter.
Thank you 😊🌻
Neuza

Rated 3 out of 5 stars

High cost of returns not shown upfront

I live in the UK. When buying shoes from this website for customers outside of the EU it should be made clear upfront the high cost of returns. For the UK this is £17 and my experience was that it took 3 weeks for a return and new size to be sent out too.

4 July 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello James,
Please let me apologize for our website not stating the value for returns outside of the EU, we are working to solve this to be as clear as possible to all our customers 😉
I'm sorry the returns take a while to reach us, the shipping company we work with takes a more sustainable approach and that is why they take this long to bring the returns to us.
We appreciate your feedback and will take it in account so we can improve in the future 😊
Neuza Oliveira

Rated 5 out of 5 stars

Several things great at NAE

Products are as perfect as on pictures. Support service is quick, kind and efficient. I also appreciate often discounts so I could afford more of NAE shoes. And the most important thing - I completely live the same mission of theirs - to be cruelty free and kind to environment. I would recommend NAE to all.

2 July 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Kristina,
I'm so glad you love our products and our support service🥰
Thank you for embarking on our mission to help the environment and animals😊
Have a lovely day😊🌻
Neuza Oliveira

Rated 5 out of 5 stars

Best vegan shoe brand!

I couldn't recommend Nae highly enough! I have purchased multiple shoes from this brand over the last 5 years including sandals, work shoes, heels and boots.

The quality is excellent and is still in great condition after all these years. The materials used to make the shoes are comfortable and durable.

The customer service is also great and I appreciate that their products are all vegan, made in Europe and have a 'good' rating on Good On You.

1 June 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Nami,
I'm so glad you've trusted us for so long and are happy with our shoes and brand values🥰
Hope to hear from you soon😉
Have a fantastic day😊🌻
Neuza Oliveira

Rated 5 out of 5 stars

A really happy customer

The information about the materials and sizes it'a super clear and the delivery extremely fast. I live in NZ and my shoes were in my door just a few days after I bought them, less then a week! The shoes are exactly how they look in the pics and super comfy!
Thank you guys!

17 June 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Daniela,
I'm so glad you could find your perfect shoes with us and they got to you really fast so you can enjoy them for a long time🥰
Have a great day😊🌻
Neuza Oliveira

Rated 5 out of 5 stars

NAE has fantastic customer service

NAE has fantastic customer service. I ordered from the U.S. and emailed them after not receiving my order for several weeks and noticing that the tracking status was not changing. It turned out that the shipping company had somehow lost my order. NAE worked out a claim with the shipping company and sent me a replacement pair. They even contacted me to verify my sized measurements and recommended a larger size than I had originally ordered. I am very glad a 38 was recommended based on my measurements. My original order of 37 would have been way to small. Shoes appear to be high quality. Would order again.

19 May 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello,
I'm so happy that after a small setback everything went all right and you were able to have your lovely new shoes that fitted you perfectly🥰
Thank you for trusting in us and for your patience with this situation😉
Have a lovely day😊🌻
Neuza Oliveira

Rated 5 out of 5 stars

My first pair of sandals,which were…

My first pair of sandals,which were beautiful, began to fall apart after 6 months. Probably a natural fault in the cork. Nae replaced them with a brand new pair. Great service. Great product.

19 May 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Mike
I'm so glad you are happy with your new sandals, it was a pleasure to help you solve this😉
Have a lovely day 😊🌻
Neuza Oliveira

Rated 5 out of 5 stars

I love the shoes

I love the shoes, that they are vegan, the quick delivery

8 May 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Marjolijn,
Thank you so much, we love to have you as a customer 🥰
Have a lovely day😊🌻
Neuza Oliveira

Rated 4 out of 5 stars

Very comfortable shoes - careful with size

Very comfortable shoes, lovely look too! The only thing is that I find them to be a bit big (I ordered my usual size, 38, I am not in-between two sizes) - I guess I'll add insoles for extra comfort.

8 May 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Coline,
Thank you for your feedback on your purchase 😊
It is always a gamble when we buy without trying first, but if you ask us for help when in doubt with sizes or if you need an exchange, we're glad to help you find the perfect fit for you 😉
Hope you have a lovely day😊🌻
Neuza Oliveira

Rated 4 out of 5 stars

Gamble

Always a bit of a gamble to order from a new and (to me) unknown webshop. But in a couple of days my order was delivered. Everything nice and neat. The Ange cork sandals i ordered are great: stable but soft. So i'm keeping them! I also ordered the NOAH piñatex boots. From the picture they looks really nice and souple, like soft leather, but to my disappointment they turned out to actually be really stiff. I was planning on using them for hikes but i'm afraid and convinced they will hurt my feet. So although i'm not a fan of returning items, i unfortunately will.

6 May 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello ,
Thank you for taking the risk with us, we're happy to have you on board 🥰
I'm so sorry the Noah boots turned out a bit stiff and we'll keep that in mind for the upcoming models and I'm so glad you're happy with the Ange sandals, they're really lovely 😉
Have a wonderful day 😊🌻
Neuza Oliveira

Rated 4 out of 5 stars

Love the cork!

I purchased Nae slip-ons online as sub for usual Birkenstocks - was interested in cork uppers. I love the look of the cork, it's taking a little more breaking in than Birkis but they are starting to soften after a couple of weeks. There's just a bit more foot coverage in the two strap version than I had imagined, but no big deal. Love that they use recycled tires on bottoms. Purchase process easy, lots updates on package arrival and it came when they said they would.

7 April 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Jane😊
I'm so glad you're happy with the whole purchase process and that you received the sandals on time 🥰
Don't worry, in a couple of weeks the sandals will fit perfectly and they're the most comfortable sandals you'll ever wear 😉
Have a lovely day🥰
Neuza Oliveira

Rated 5 out of 5 stars

Best customer service

Honestly the best customer service experience I ever had ! So nice and reliable !
And the shoes are gorgeous :)

31 March 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Marine😊
I'm so pleased that you're happy with our support team, it was pleasure to help you trough the process of finding your lovely new shoes🥰
Have a beautiful day😊🌻
Neuza Oliveira

Rated 5 out of 5 stars

Very happy with the quality of the…

Very happy with the quality of the shoes and the service !

31 October 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Sara😊
I'm so glad you're satisfied with the quality of our shoes and it makes me happy to see you please with our service🥰
Have a wonderful day😊🌻
Neuza Oliveira

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