I ordered 2 pairs of shoes to pick from for my wedding. I returned one of them and the customer support was very communicative and offered me three refund options to choose from. One of the options... See more
Company replied
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I ordered 2 pairs of shoes to pick from for my wedding. I returned one of them and the customer support was very communicative and offered me three refund options to choose from. One of the options... See more
Company replied
I have ordered the shoes which did not fit. I have sent them back to the same address they were shipped from. I have sent them with tracking number and they arrived at the NAE warehouse in Shiedam on... See more
Got a pair of Lou botte marron tige haute niveau genou and absolutely loving them. They look amazing and feel warm and comfortable - the latter is very rare for my tricky feet that get hurt by every n... See more
Company replied
I thought the products were reasonably priced, shipping was quick, and the shoes and belt I got were impressive in material quality. One note is that the threads holding the side seams of the tongue o... See more
Company replied
We are a Portuguese vegan footwear brand NAE stands for No Animal Exploitation. The name carries our mission: to propose an animal-friendly and ecological alternative against human exploitation. Our shoes and accessories are manufactured in certified and ethical factories in Portugal. Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm. Or feel free to contact us at any time via e-mail
Largo Trindade Coelho nº 17, 1200-339 , Lisboa, Portugal
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Reply from NAE Vegan Shoes
First time with Nae Vegan Shoes and I can only confirm a positive experience.

Reply from NAE Vegan Shoes
I used it for around 3 weeks in the Eastern European winter, and I am sad to report that these are completely unfit for regular winter use. While are stylish and initially comfortable due to their true-to-size fit, they attract dirt and take bruises very quickly while the paint on the brown cuff padding starts degrading almost immediately. Worst of all, they are completely unfit for cold temperatures, providing essentially sneaker level insulation. I had numb feet after just 20 minutes of outside walking even with thick winter socks on. Comparing them with established and off-brand boots (both vegan and not) the difference in robustness is mind-boggling. I was very jealous for my girlfriend's Timbs and my friends' vegan Docs. Most annoyingly, the insoles are low quality and paper thin and prone to crumpling up under your foot while walking which makes them incredibly uncomfortable. Once the crumpling happens, it's gonna happen EVERY TIME you walk, no matter how much time you spend straightening them out right after and before use.

Reply from NAE Vegan Shoes
The shoes are very nice and comfortable, but unfortunately not resistant. In fact the soles ruptured after wearing them just a few weeks.

Reply from NAE Vegan Shoes
I love the shoes! The look, the simplicity. However, even though I ordered the right size, the width was a bit narrow for my feet and it would have been too much work to get an exchange so I put items in my shoes to stretch them out and now they fit comfortably. So my suggestion would be to indicate that the shoes are narrow, so that people with wider feet would buy at least a size up to still be comfortable in them.

Reply from NAE Vegan Shoes
The shoes are amazing and very good quality. Comfortable and cruelty free, that's everything you want from your shoes!

Reply from NAE Vegan Shoes
These shows are the finest shoes i ever had. They are solid but light-weighted. And offcourse: no animal killed

Reply from NAE Vegan Shoes
Shoes are much larger than the size listed. Attempted to return and was told that I would have to pay $30 fee to do so.

Reply from NAE Vegan Shoes
Great customer service and product, looking forward to buy again

Reply from NAE Vegan Shoes
I have repeatedly tried to return shoes that do not fit. I was sent an email to register which I did. I received a reply telling me that the return information would be forthcoming. I have not received any return information. I have followed up with 2 additional emails with no response.

Reply from NAE Vegan Shoes
I liked the boots, although they are a bit narrow at the calves.
I think that the Webpage could be improved, to enable filtering by colour, size etc.

Reply from NAE Vegan Shoes
Beautiful boots. I will definitely buy from NAE again. What a great company!

Reply from NAE Vegan Shoes
I ordered Luna black loafers in two sizes because I have never ordered before from Nae and I’m also in between two sizes. I kept the larger size cause it felt more comfortable for my feet. I wore them to walk around the city and I couldn’t be more satisfied with them. They are warm, comfortable and so so cute. Definitely recommended!

Reply from NAE Vegan Shoes
Beautiful cruelty free shoes, well packaged and delivered in good time.

Reply from NAE Vegan Shoes
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