Naim Audio Reviews 128

Overpriced and over-rated
Display screen on my UnityQ faded out and went completely dim after 5 years
Customer support doesn't bother responding
They use covid as an excuse
Refuse to send me a replacement part
Want me to send it to Dubai for repairs as they have no support in south africa

UPDATE: I eventually received good support from Naim and the technical team and am again delighted with my system, techs & system are five star but difficulty to get this sorted made it a 3 star.

Customer for 27y. Spent over £50K with Naim, £20K in past 5y. Everything except speakers. Audiophiles, fantastic, democratic service in early days (audio interest the judge, not money), went to Salisbury factory to pick transistors for one of my pre's. Had some issues with power supply capacitors way back, all sorted. I love the sound & the company.

I bought a UnitiQute for my apartment in Brussels in '12. Barely used, moved it to UK home office in pandemic. Then, screen fade issue - common I've learned, happened late as unit not used that often until '20.

So I contacted Naim. And contacted Naim. And contacted Naim. Got a ticket....but nothing else in a month. I've learned the screens are no longer available from Naim through forums....but why couldn't Naim make a small effort to respond? to say 'sorry mate. we cant fix these any more'.

These experiences matter - CV19 no excuse for complete silence. I guessed Naim do not care about small purchases. I had Meridian & Linn before Naim, auditioned Linn last week and with no response from Naim have gone from what I thought would be a £300 ish repair to a £7K Linn system for my office. Still love my main system, but the bond has been broken, Julian V established a fabulously sound focused company, today Vervent Group have taken something away.

Just bought a Naim Muso 2 after pondering on which product to buy for several months. What a mistake, nearly impossible to get the app to recognise your Muso, and that’s with hard wired super fast broadband. Absolutely joke at this price. Only wish I had read the countless reviews stating the same before I bought this. It’s back in the box after a day and going back. Also completely underwhelmed with the sound when it did work, have no idea where these 5 star expert reviews come from.

Splashed out on a Naim system before getting married in 1992, hours of listening and pleasure ever since. Music is detailed, clear and rewarding. There have long been tails of no replacement laser parts for 1992 CDi Cd players, luckily it was the digital analogue boards that created an interference on the left hand channel. My CD player has just been repaired, serviced and tested by Naim as it approaches its thirtieth birthday. It still sounds breathtaking. Naim are quite wonderful, the products sound fabulous and the service is world class. What at the time might have been an expensive luxury, has provided years of pleasure and great value for money.

The Naim Mu-so 2nd gen shouldn’t be on the market. 0/5 stars

I bought a Naim Mu-so 2nd generation just over 3 months ago, and it was a massive letdown. When it works, it sounds and looks great, but it doesn’t work well for too long. I had 3 Naim Mu-so units in the span of 3 months and they were all shockingly faulty. It is embarrassing they charge £1299 for a product that doesn’t work. I’m also not sure how this product scores so highly in expert reviews, because even the retailer I got it from eventually told me “I’m not going to lie, there are connectivity issues reported with this product”.

When I first got the Mu-so, the touchpad on the unit was completely unresponsive. The retailer kindly replaced it, but then the new unit had some issues with connectivity. A couple of weeks later, the unit would randomly stop playing the sound for a few seconds, and sometimes stop responding altogether (I couldn’t even turn it off or reset it). The retailer replaced the unit again and guess what? Same connectivity issues a week later.

Bad unfinished product, don’t believe the reviews online. Save yourself some headaches and don’t buy it.

I bought a unitiqute several years ago only for the Oled display to gradually fade and eventually stop working altogether. Apparently it was a design flaw but they refused to repair as it had gone out of warranty. They seem to make products that look and sound great but just stand up to normal use. Customer service is pathetic and just an excuse to make more money out of you for paid 'services'.

The app for the muso is hopeless and is forever losing contact with the device. There are innumerable complaints about this online, I just wish I had read them before I bought. Avoid this product at all costs until a new app is released.

Very poor service. It took 8 days for Naim to make contact. They only work office hours 6 days, with no support on Sunday. Three days and 70 plus emails, still 2 faults and a suggestion to go back to the supplier. You have to sit waiting on emails as the person assigned is trying to help a bunch of other folk, not a problem if you are not working, but I am. If I was working from the office the three days would have been 3 Saturdays. And a constant message about high call volume. It does not matter if the very expensive kit is good.......if you can't use it you are better with Alexa. Extremely disappointed.

From the outset, the iPhone app for my Muso was just about passable, dropping out occasionally. Now, for some reason, it rarely connects and when it does, will just drop out during use. Muso is hard wired to the wifi router and my phone has the latest software. It is a royal pita. Please sort this out Naim !

Was thinking of purchasing a couple of new Muso 2nd generation, but Naim's apparent indifference to their users suggests they fall in to the same category as Sonos, another company who have big issues with their products.

Will have to look for something else.

Recently swapped a Marantz PM7000N network streamer for the Uniti Atom from Naim and couldn't be happier. The sound is just perfect; there is enough to power the B&W CM9 speakers; and the interconnection from Spotify or Airplay works perfectly. This is a perfect product. Well done Naim.

Very bad customer service! Don’t even have the courtesy to answer your emails either

Naim are big into their networking products now, they don't seem to realise that a networking product is only as good as the app, and their app is hopeless, it regularly rely you it cannot find a device, when if you go and look at your router details will tell you is connected and good luck trying to reset, it works one time in 10.

I’ve just had a 90s era CD3 serviced by Naim. Compliments first: it now sounds fantastic, probably better than it’s ever done.

BUT, some serious caveats: my request was for a full service and two very obvious faults were detailed. On the player’s return neither had been addressed and back it had to go at considerable inconvenience.

Furthermore, they tried to deny the dealer had mentioned either fault which he most definitely had, and which I’d reiterated via printouts included with the machine. It’s now come back from the second attempt but still has a minor problem. This shows a complete lack of attention to detail. These issues were self-evident and should have been picked up as soon as the player was switched on.

The service isn't cheap and suggests the hype about Naim’s service department is a fiction.

I’ve long had reservations about this company. This experience tends to confirm them.

Have owned a Unitiqute for years and 2 Muso QBs but i agree with a lot of the reviews here. The software is dire. Just changed the password on my internet router to a stronger version using a random password generator which has included an @ symbol. Guess what. You can’t enter an @ sign in the password setup. The sound quality is also frankly pretty average. I have a music studio which has some genuinely high end gear and there’s really no comparison.

Bought brand new xs2 broke that very night kept moving to another function for instance on CD it would leave CD and go to mute or hdd or any other
Took it back payed the extra bought superuniti that very night Auxiliary 2 stopped working and hasn’t worked since
I bought these because I was told and I believed they were quality products they sound good WHEN WORKING sorry but lost faith in their products

Excellent hardware - awful software and app.
Naim products are good, the sound is good (not as fantastic as many describe, but good). The software and set up is DIRE..I have 6 units, I have literally spent nearly 5 hours changing the setup on all of the individually as they dont really speak to each other.
B&O do better speakers that work very well..Naim, i wont do it again, pass

Works well for what i need it for. connects all the time and has access to my data sources.

MuSo 100% volume issue
Like other reviewers here, I am also affected by the 100% volume issue with the Mk1 MuSo. I first reported it to Naim well over a year ago and they finally admitted to me that it was a known problem about 9 months ago.
Since then the problem has got worse and there has been no fix from Naim.
I should say that I do not use Roon - I play music from my PC using Airplay only. I have other wireless devices (Bose and Yamaha) that have never suffered from this problem.
Very sad to see a once great company treating their customers so poorly.

SHOCKING!

Bought three Mu-So units, £1000, £650 and £650 respectively last year. Quite an investment in the brand, and a lot of money for me.

At the time the Hifi Dealer I bought them from told me they arent Roon Ready (as I wished to use Roon software), but i can use Airplay rather than the Roon RAAT system, it was all tested in store and worked great.

It continued to work great, then NAIM issued a firmware update. From this time on all the Musos come on a FULL volume when activated through AIRPLAY, literally shattering the speaker cones to pieces.

NAIM said they where on trying to fix it earlier this year, but nothing ever happened.

I searched around the web and have found that ROON are saying itis 100% a NAIM issue, but NAIM are saying its 100% a ROON issue. Both companies have said for customers to tell either company to get in touch to find a solution, but they won't talk directly to each other about it! BIZZARRE. NAIM also have an accredited 'ROON CERTIFIED' status - so how this happened when they wont talk to each other is beyond me.

So many many customers who have invested in these real expensive products and software (Roon is £400) are left with no answers, and misfunctioning expensive premium kit, and being ignored by both companies.

NAIM are using a very poor PR line that the Gen 1 Musos are not 'Roon Ready' which has actually nothing to do with these problems as we are not using the Roon coding system. This is merely Airplay, and Roon as the playback source. NOTHING TO DO WITH BEING ROON READY.

Come on NAIM, you used to be the pride of British Hifi, is this what has happened now you've been bought by the French?