Shelsha J. was absolutely fantastic. My WordPress site was down with an HTTP 500 error after my hosting account hit its disk quota and my `wp-config.php` file was corrupted to 0 bytes. I was extrem... See more
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I needed Tech Support assistance a few times and had great experiences with them every time. One of my issues was time consuming and the support tech was very patient and waited until I corrected eve... See more
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I've only been with Namecheap a couple of days but customer support is second to none in my experience. They investigated and solved a couple of understandable glitches with a domain transfer and SSL... See more
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Company details
About Namecheap
Written by the company
Namecheap — Domain names, web hosting, email, and online security for less
Create a space online that’s all yours with Namecheap, the world’s second-largest domain registrar and global web services company.
Start by discovering the perfect domain, pair it with a hosting plan that scales with you, add security, then unleash your creativity.
Build a whole brand using our free and low-cost design tools, then promote it all using Relate Marketing Suite. Why not add a professional you@yoursite.com email address, so every communication sends the right message?
With Namecheap, you get industry-leading prices, 24/7 human customer support, and the peace of mind that security is at the heart of everything we do.
Founded by Richard Kirkendall in 2000 as a domain registrar, Namecheap has grown into a complete platform for building your presence online, with over 23 million domains under management.
Get our latest and greatest deals
Written by the company
- Visit namecheap.com/promos/ to see today's offers
- Make massive savings across our product range, every day of the year! Find out what you can save today at namecheap.com/promos/
24-hour customer support
Whatever you need, whenever you need it — our dedicated Customer Support team are online, and ready to help!
Just go to https://www.namecheap.com/support/
Contact info
4600 East Washington Street, Suite 300, AZ 85034, Phoenix, United States
- www.namecheap.com
4.2
Great
21k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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they lost my domain I have had for 15…
they lost my domain I have had for 15 years. They had a billing issue and it didnt renew. Told me sorry and gave me 10% coupon.
18 May 2026
Unprompted review
Reply from Namecheap
Hello Mike,
We are sorry to hear about your experience.
We would like to be able to check this from our side.
We have sent you a private request for more information so we can investigate further. If you can respond, we can look into it for you.
Best regards,
Namecheap Team
Best Internet Support Team
I have been with Namecheap since 2017 and purchased hundreds of domains. We have bought many reseller hosting plans, VPS, and dedicated servers. Namecheap support team is amazing when you need them. For all of the products and services they have, we have called on them for assistance. I would recommend them over any other.
28 May 2026
Unprompted review
Reply from Namecheap
Hello Robert,
Thank you for your kind words!
We are glad to hear you are satisfied with our services and support.
We are always here for you.
Best regards,
Namecheap Team
Reply from Namecheap
Hello Mohamad,
Thank you for your review! We’re glad you had a positive experience with our support team.
If you ever need help, don't hesitate to reach out again.
Best regards,
Namecheap Team
Bullied me into deleting files due to…
Bullied me into deleting files due to excess storage and they shutdown both my websites even though i told them they can delete what they needed to. All of my images on my website were deleted once they went ahead and it would've been enough to scare away potential clients. I had to pay a freelancer $300 to recover them and fix the issue they caused. I had positive experiences with them before this but they turned nasty very quickly. Beware because this can happen to anyone and they will shut you down.
26 May 2026
Unprompted review
Reply from Namecheap
Hi,
Thank you for the feedback!
We’re sorry to hear your recent experience hasn’t been as smooth as before.
For us to take a closer look at the matter, please respond to the private request for more details we've sent you.
Looking forward to your reply.
UPD: Thank you for providing the details. After carefully reviewing the case once again, we would like to clarify a few important points regarding the situation. Over the course of the incident, we provided additional time for the matter to be resolved before any action was taken. However, on shared hosting servers, storage resources are technically limited and must be balanced fairly across all customers.
Overuse of file storage can negatively impact the performance and stability of other users on the server. For this reason, we are required to enforce our Acceptable Use Policy and hosting limitations consistently.
According to our Acceptable Use Policy (AUP), only 10GB of music, video, or other multimedia files can be stored on our shared hosting servers. You can check more details in paragraph 10 of this document: https://www.namecheap.com/legal/hosting/aup/
We would also like to emphasize that the reported files were removed only after multiple confirmations were received from your side. Prior to the removal, we additionally advised that any important data should be backed up to avoid accidental loss.
We sincerely apologize for the frustration and disruption this issue has caused you and your business. We understand how important this matter is to you and your business.
We really want to do everything we can to assist you. At this time, however, we only have a single available backup of your website that can be restored, and we mentioned it in the email with our support team. If we can still assist you, please let us know.
We truly value you as our client and would like to continue supporting you in every way we reasonably can.
Best regards,
Namecheap team.
Its working good
16 May 2026
Reply from Namecheap
Hi Joseph,
Thank you for sharing your feedback!
We are delighted to know that you are satisfied with our customer support.
However, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses. Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future.
You can familiarize yourself with the policy of the Trustpilot platform in the following guidelines:
https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers
https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews
Your understanding will be highly appreciated!
Best regards,
Namecheap Team
Great customer service support
Great customer service support. Swift response all the time.
27 May 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for your feedback.
We are glad to hear you are satisfied with our support team.
If you need any assistance, our team is always happy to help.
Best regards,
Namecheap Team
It is nice and skilled support team
It is nice and skilled support team. I am comfortable with Live Chat team.
27 May 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for your kind words.
We are pleased to know you had a positive experience with our support team.
We are always here for you.
Best regards,
Namecheap Team
Live chat solved my issue
Live chat support team helped resolve my issue - to help them I shared screenshots
14 May 2026
Reply from Namecheap
Hello,
Thank you for your feedback!
We are pleased to know our support team was able to assist you effectively.
If you ever need assistance, please do not hesitate to contact us.
Best regards,
Namecheap Team
Highly Recommended Hosting and Domain Provider
My experience with Namecheap has been exceptional. Their prices are very competitive, making it easy to manage domains, web hosting, and SSL services without overspending. What truly stands out is the quality of their customer support: quick responses, expert technicians, and a genuine willingness to help with any issue, whether it's a simple setup or a more complex technical problem.
The platform is intuitive, reliable, and has numerous useful features for both beginners and professionals. I especially appreciate their transparency, their dependable availability, and the smooth process of managing domains and web hosting. Over the years, they have provided me with excellent service and reliable support whenever I've needed it. I highly recommend them to anyone looking for trustworthy web hosting and domain services.
26 May 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for such detailed and thoughtful feedback!
It’s truly our pleasure to hear about your positive experience and impression of our services.
We also sincerely appreciate you staying with us over the years and continuing to trust Namecheap for your domains and hosting needs.
Please know that we’re always here for you whenever you need any assistance or support.
Best regards,
Namecheap Team
Took some emails, but got there in the end😉
Edit after company investigated, apology given & accepted, along with the refund from the discount that should have been applied.
The issue was never about how easy it was to purchase and register a domain name or the cost, It was straightforward and pretty easy, even if your not technically minded.
It was the response when I raised the issue.
I am a first time customer, I purchased my domain name check out failed to apply my NEW Customer discount voucher asked them to look into and got..
Please supply proof of discount, screenshot supplied, 5 messages, backwards and forwards where they entirely missed the point.
I would have happily accepted an apology it didn't work and being told it could not be applied retrospectively but instead, I was accused, I did something wrong, along with maybe I was not a new customer 😅 🤦♀️
I wasn't demanding compensation. I wasn't demanding a refund. I asked a reasonable question and got excuses, and blame instead of customer service.
Considering they pride themselves on Customer Service.
I would say this is a massive fail ❌️ and I won't be a second time customer.
26 May 2026
Unprompted review
Reply from Namecheap
Hello,
We’re very sorry to hear about your experience and the negative impression it left.
This is not the level of service we strive to provide, and we understand your frustration.
Our Team will continue the investigation and update you via your existing support ticket shortly.
UPD: The team investigated the case, and as we can see, the issue has been resolved now. If you ever come across any questions or have additional feedback, we are here for you.
-
Best regards,
Namecheap Team
Namecheap has been a great platform…
Namecheap has been a great platform when it comes to register and managing of large portfolio of Domains and they allow different top TLD
16 May 2026
Reply from Namecheap
Hello,
We’re glad to be your service provider and really appreciate your positive feedback.
It’s great to hear that you’re having a good experience managing your domain portfolio with us!
If you ever have any questions or need assistance, please don’t hesitate to let us know — we’re always here to help.
Best regards,
Namecheap Team
Make the site easy to access. Simple and clearer!
Just good. Make it simple if you can be reached by telephone speak to a person.
16 May 2026
Reply from Namecheap
Hello,
We’re glad to hear that your experience was positive overall.
While we currently do not offer phone support, we believe our Live Chat Support provides a faster and more convenient experience for customers. It allows you to easily share URLs, copy and paste error messages, and send screenshots directly to our Team, which helps us resolve issues more efficiently.
We’re confident that our Live Chat Support will continue to provide you with high-quality assistance whenever needed.
If you have any questions or need any help in the future, please do not hesitate to contact us.
Best regards,
Namecheap Team
They added things on without me knowing…
I was charged for things I never asked for, wanted or used. They added things on without me knowing and had autorenew on as standard without it being at all clear. I got in touch asking what I was being charged for and just got told to look on my dashboard but the things I was being charged for didn't show there.
This has been going on for months. I tried to block the charges through my bank but as they use a slightly different name for each charge (Sneaky) it didn't work.They told me that will charge me administrative costs for trying to cancel through my bank as you are supposed to cancel with them depite the fact that I had tried several times ver explicitly asking them to cancel everything.
It took 4 long converstations with several different people just to figure out what it was I was being charged for. I DO NOT RECOMMEND THIS COMPANY AT ALL
25 May 2026
Unprompted review
Reply from Namecheap
Hello Eleanor,
We completely understand how upsetting and frustrating this situation has been for you.
We’d like to clarify that services and add-ons are not manually added from our end without an order being placed through the account.
The auto-renewal feature is designed to help customers avoid unexpected interruptions to their services, though it can be turned off at any time by following our guide: https://www.namecheap.com/support/knowledgebase/article.aspx/10564/2207/can-i-set-up-automatic-billing-for-my-namecheap-services/
As confirmed in your previous communication with our Support Team, all services associated with your Namecheap account have already been successfully disabled for auto-renewal.
At the moment, our Team is carefully reviewing your request in detail, and we will update you with any further information through the existing support ticket.
We appreciate your patience while the review is ongoing.
Best regards,
Namecheap Team
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