Unbeliverable company to do business…
Unbeliverable company to do business with very helpfull good quality products. Can't wait for new designs
2 September 2024
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Company details
Information provided by various external sources
Nammu Hats was established in 2008, with a clear mission and a goal to provide comfortable, stylish and useful sun protection in the water to everyone. Fashioned like a trendy bandana, Nammu stays in place during any water activity. Nammu UV protecti...
Contact info
Canada
- www.nammuhats.com
3.8
Great
2 reviews
No recent history of asking for reviews
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Have not received order after 9 months
I have ordered from Nammu a few times, as they provide practical swimming hat solutions for my little one who has cochlear implants. The product itself is brilliant.
However, every time I have ordered (to the UK) it has taken a very long time to arrive. The most recent order I placed was on 17/10/18, for 7 hats. I ordered well in advance, as we were going away over Christmas and I knew it may take a while. However, I then realised on 14/12/18 that we still had not received them. I therefore chased with a Nammu and received the following response: “We sent a request to our shipping supplier to figure out what is going on, as it shouldn't take this long to arrive to the UK”. I realised that we would not have the hats for this trip, and once again forgot about the hats. Therefore I followed up again on 27/03/19. I received this response: “dear Jen, I am very disappointed as well. For some unknown reason, The shipment is being returned to us. We just found this out today
I will send you a new order.”. And with a few less-than-apologetic emails, they confirmed it would be in the UK within 1-2 weeks...
So here I am after another 4 months (more than 9 months after my original order was placed), with no swim hats for our summer holiday.
I am really disappointed with the whole ordeal. I have almost given up on ever receiving the hats, although did pay them $130.61. Would not use them again.
27 July 2019
Unprompted review
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