Nana Reviews 

My Technician was was 5 stars. Customer Service at Nana needs help and the reason for a low rating. I cant thank our technician enough for his prompt attention to detail, and his knowledge.

The service was very good however the fridge is still acting ip, the freezer is still not working, can we make an appointment for him to come back and check this? Thanks

Service was great, on time and fast. Thank you

Cecil was great and knowledgeable. Your website not so much. I have had to repeat this survey for the third time. Also had difficulties setting up the appointment.

My refrigerator technician was very helpful and knowledgeable. Very positive wich gave me a sense of security.
Thank you William

The company and their employees were kind and problem solver. They communicate well.

The technician, Vinshon, was very thorough and professional in diagnosing and correcting my issue. He took the time to minutely inspect every detail and search for an adequate solution. He was very respectful of my home and any peculiarities that existed with my neighbors. He cleaned up after himself and as a bonus for me, who is immunocompromised and must continually mask, he wore and maintained his mask at all times, without me asking. I would, without a doubt, recommend him to anyone in need of repair services.

The repair man came on time and stayed late to make sure everything was finished even though he had some difficulties.

Honest, fast and professional.

I called GE to schedule a service appointment for a brans new stove that isn't working. GE scheduled me with Nana Home Services. The technician came, pressed a few buttons, and said that a part needs to be ordered. The whole time he was here, he complained and said he wasn't paid to order the parts. But when I looked back on Nana's website for my service, there was a note about a part ordered that is "on hold". I called back GE to see if a part of ordered and they said no, no part was ordered and there was no technician note from that visit! Nothing was documented. And now GE wants me to try and contact Nana even though I haven't been able to get any live person on their phone. Horrible experience, horrible company. I'm appalled that GE is using them to service customers, Nana is giving GE a bad rep.

Michael Rodriguez who came to service the microwave was amazing. He was very knowledgeable, extremely efficient and very courteous. It’s so good to see such amazing customer service!!

Everything is good.

AWFUL. Probably the worst communication on the planet. If you call, you get a voicemail that says visit online. You never get a human. If you email, a bot tries to figure out what you want - completely unstaffed.

The repair person showed for the first appointment 4 hours late (8pm). This was after trying to figure out how to let them know he was missing. He was fine and diagnosed the problem (which was the same thing I told Nana it was).

A week later, the part came and I booked the appointment. Nothing. No one came, no one called. I contacted Nana through their website, but it already had my booking for the day before. No response from the company on when some would would actually show up.

When I called the home warranty company, the rep said, "Oh, I bet it is Nana, right? I hear that everyday about them."

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Managed to get a new appointment and guess what. The guy didn't show. AGAIN. Home warranty managed to get a hold of them and they said, "Covid". Haha, yah right. If that was true they would have told us 6 hours ago before we started waiting for the appointment.

Insist on ANYONE other than Nana.

HORRIBLE customer service!!
Technician came out to repair an ice maker issue and punctured my freon line left me with a non working fridge and they will not own up to the damages they don't communicate with anyone I have attempted to call and email and they don't respond!!The tech bashed Samsung and told me to sell my fridge on FB meanwhile he was just there to make a repair on a fridge that had nothing but that wrong with it! The did not seal the fridge and did not change the board out he noticed he did the damage and left the board onsite and left I asked him about the smell which was the freon and he said there was nothing wrong and that he fixed the ice maker which is not true he didn't. NANA HOMES should be held accountable for the damage and they have not even responded to make this right. I have a newborn and elderly person in the home so having a working fridge is essential. Something needs to be done about this company

Our stove is working and we are thankful for that.

Nana team was helpful in getting our appointments scheduled. And they also scheduled a very knowledgeable technician which helped fix our issues

The tecnician Allen, was on time, pleaseant and professional. Hopefully the adjustment cures the issue.

The repairman was very quick and professional.

THe repairman was excellent. He fixed the problem quickly, was very polite and professional. +5874

Our technician Arthur was on time, very professional, efficient, and always keep us informed of the process, and the time the repair was expected to take. He went out of his way to make sure the repair was completed even after some issues with our insurance.