Nana Reviews 

Our experience so far has been pretty seamless! After submitting our claim we received confirmation emails of parts ordered and appointment(s) made. Our first appointment technician was professional, on-time, and knowledgeable. We hope to see him again to complete the job!

Setting up my appointment and the follow up to get to the appointment was really easy and the technician that came to my home was personable, professional, polite, courteous, and very knowledgeable and explained the issue and resolve to me - duplicate that man!!!

Technician was on time, professional and a job well done...

Excellent communication and efficient and effective service. We had a disastrous experience with a repair service with our Frigidaire freezer, and I feared that would be the case with our Samsung freezer, but we were delighted at how quickly and well our refrigerator/freezer was fixed. I highly recommend!

Technician was very professional and courteous.

My technician was very friendly and helpful. He took the time to understand and take care of what I needed with my washer.

The repair technician, Wilson, provided a professional level of service and resolved the underlying issue with our washer. Wilson kept us informed of each step of the process, while being a pleasure to talk to. I would happily use the service again if a future issue arises.

On time and knowledgeable everything works great

The repairs were made in a timely manner

Rep that came out was professional and on time. Took 20 minutes and was finished. Great experience. Thank you!

On time. Job well done

I was able to quickly schedule an appointment for repair. The repair man came out and wasn't able to solve the problem immediately, however, the co decided to pay me out in full for a new washer.

Even though Samsung made the warranty repair more difficult - Nana was terrific. When the repair ticket was reopened - Nana fit it into my schedule, had all potential parts needed shipped to the home and sent the same technician to reassess the problem and repair the refrigerator. I would use Nana again.

They lied and claimed that they called and left a message. Their customer service is non-existent. Try calling their phone number, see if you can actually get a live person. Anybody leaving positive reviews here was paid or it's just made up.

To start this is possibly the worst most unprofessional company I have ever dealt with. My dryer stopped heating on April 5. I put my claim in on the same day. They very quickly sent a technician to diagnose the problem he said they were going to have to order the parts. A week later and still no parts. I tried to look for a number to call to see what was going on. When I called the number it just says to email them. When I emailed them I ask for a call back. They called a day or two later. I missed the call so I guess I’m supposed to start over. I finally found a number where I was able to talk to someone but I was told I wasn’t supposed to call that number. I told the person my situation and how bad my experience had been. Finally they looked into my situation and ordered the part. About 5 days later the part arrived. The part they sent was used and the technician wasn’t able to get it to work. So as of writing this review. My dryer doesn’t work. I can’t get in touch with anyone to find out what is happening. It has been over two weeks and I’m in the same place that I started. My advice to anyone who is in need of repair. Ask for anyone but nana. They couldn’t possibly be any worse.

Technician Rusty did an excellent job on my door refrigerator that other technicians from different companies could done. Thank you very much! Excellent service.

Material was shipped and arrived on time. Repair technician was very thorough and professional. Thank you Amin (the tech) and NaNa