The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he e... See more
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See what reviewers are saying
Samsung sent this company out to repair my refrigerator and they were great! The service tech sent a text just prior to his arrival, he arrived on time, was courteous, professional, and knowledgeable.... See more
We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and... See more
Although I wasn't thrilled about having to do a repair on a fridge that is less than a year old, my technician was fantastic. He was punctual and explained everything that needed to be done. He went a... See more
Company details
Written by the company
Connecting consumers to appliance repair technicians via our app and website. Providing technology-enabled repair services today, training the workforce of tomorrow, and building the future of work for years to come. Nana's mission is to make people happy and simultaneously provide the highest level of service and peace of mind to every single one of our customers.
Contact info
United States
- (888) 818-0626
- support@nana.io
- www.nana.io
4.7
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent friendly
Excellent friendly, timely and professional service provided by Ryan.
12 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service
The technician Scott he is very good…
The technician Scott he is very good person knows his work . Very reliable and kind easy to talk and I’m glad to working with him . Thank you
11 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
I was contacted by Nana to get warranty…
I was contacted by Nana to get warranty work performed on my fridge. I have had the GE guy out 6 times and continued to have problems with it. Nana sent out Wilson and he was amazing. Actually took the time to diagnose the fridge and figure out what was the reoccurring problem. I can't be more happy with my experience! Thanks again Wilson
11 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
1-Nana keeps updating about the service
1-Nana keeps updating about the service
2-The technician solved the issue quickly
11 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Nana
The tech, Ryan was very kind and professional. I requested he wear a mask due to my mom having recent heart surgery and he didn’t hesitate to do so. I wouldn’t hesitate to do business with Nana again.
11 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Cj from Elite appliances is very…
Cj from Elite appliances is very knowledgeable, friendly and helpful. Thanks, CJ.
11 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Church on time!!
Technician Edson arrived on time was polite got right to the problem, diagnosed the issue fixed the dishwasher told me what the problem was and how to rectify the existing issue with my water temp.
So Thankful I was able to get to church on time.
Thank you Edson for your help.
8 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Zach was a amazing technician
Zach was a amazing technician. His attention to detail and his correction to my appliance initial diagnosis, was exceptional!!!
9 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Daniel was so great
Daniel was so great! Fixed my dishwasher and was very polite as well as knowledgeable and friendly! Thank you. Excellent service!
9 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service
on time great communcations
5 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Ralph helped me with my issue with my…
Ralph helped me with my issue with my dryer. Was very efficient and informative.
7 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
need better communication
5 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are working very hard to make our communication better.
The repairman was excellentl
The repairman was excellentl. He communicated clearly. He was friendly and new the product well.
2 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Estaban was knowledgeable about the…
Estaban was knowledgeable about the issue with my
dishwasher. He took an added effort to explain the problem and how it was resolved.
4 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
On time
On time, very professional and knowledgeable, great personality
4 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Quick diagnosis and repair that other…
Quick diagnosis and repair that other techs either missed or didn’t want to repair!
4 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Swift and satisfactory job
We were going to receive service on Tuesday but received a call and a text message from Daniel on Monday that he could come on Monday. It just happened that Monday worked better than Tuesday. Also, we were just going to head out but had not done it yet, so the timing was perfect. The machine was fixed in around 10 minutes, and the communication was very good.
2 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Very knowledgeable and professional
Very knowledgeable and professional. Arrived on time and went through trouble shooting.
Fixed our washer leak.
2 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service.
Dryer was brand new which was so…
Dryer was brand new which was so annoying but technician came quickly, diagnosed quickly and was rescheduled to fix about 2 weeks later. He was good. But issue has come up again so I’m not sure if I have a lemon or the fix wasn’t proper.
1 January 2023
Unprompted review
Reply from Nana
Thank you for your review. We are please that you are happy with your service. However, if you are still having issues, please reach out to your warranty company. We would be more then happy to revisit.
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