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Nanny & Butler Reviews 

151
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers overwhelmingly had a great experience with this company, warmly highlighting the exceptional professionalism and dedication of the team. Customers frequently praise the staff for being exceptionally kind, knowledgeable, and genuinely supportive throughout the entire onboarding and matching process. Many people appreciate the prompt and clear communication, noting that recruiters consistently take extra time to understand individual needs, background, and long-term career goals. However, some customers also noted occasional challenges regarding overall communication, transparency, and long-term responsiveness from certain staff members. A few reviewers mentioned experiencing unexpected delays without updates, ignored follow-up messages, or unread emails after participating in initial interviews.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Service

Reviewers mention positive feedback about service, highlighting a consistently professional, prompt, and... See more

User experience

Customers report overall satisfaction and positive experiences with user experience. Reviewers frequently... See more

Customer service

People report positive experiences with customer service, highlighting professional, responsive, and... See more

Response time

Customers consistently note positive experiences with response_time, highlighting swift communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lucy had been amazing. Prompt, thorough, attentive. She listened to what we needed. She coordinated and organized to make sure our considerations were addressed. Our schedule is intense and rather spo... See more

Company replied

Rated 5 out of 5 stars

We are so relieved to have found Nanny&Butler! They really understood our family’s needs and guided us every step of the way. Thanks to Serena and the team, we found the perfect nanny who fits beautif... See more

Company replied

Rated 5 out of 5 stars

Hello! Through my registration and for interview Lucy assist me and guide me the whole process.I really appreciate her work and service.I am happy register and willing to work with Nanny&Butler

Rated 5 out of 5 stars

I Love this agency because I always feel heard. They are personable and you don’t just feel like a number, like you do with some other agencies. The staff are knowledgeable and listen to you. They re... See more

Company replied


Company details

  1. #4 of 6 best companies in Talent agency
  2. #9 of 14 best companies in Human Resource Consulting
  3. #16 of 24 best companies in Recruiter
  4. #20 of 38 best companies in Recruitment

About Nanny & Butler

Written by the company

Nanny & Butler is a global search consultancy leader in the placement of Private Household Staff, Childcare Specialists, Family Office Staff and Yacht Crews worldwide. With 20 years’ experience, we are the go-to Nanny and Domestic Staff Agency for UHNWIs, Billionaires, Royals, High-Profile Families, High-Flying Professionals and Celebrities worldwide, providing a complete, bespoke service that offers quality placements, honesty, efficiency and utmost privacy. We can find the very best staffing solutions for your home, country estate, yacht or family office, whether you need an efficient Housekeeper, a multi-tasking Domestic Couple, a skilled Private Chef, or a capable House Manager.

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CLIENT REGISTRATION

Nanny & Butler is a trusted Nanny Agency, and we take pride in selecting the best candidates available, including Nannies, Rota Nannies, Bilingual Nannies, Special Needs Nannies, Norland Nannies, Governesses, Maternity Nurses,Tutors, and Private Educators. We are dedicated to finding the very best childcare for your family’s needs, from the very start of your baby’s life. Our searches are so niche that we go beyond recruitment and headhunt the very best, most unique candidates for your needs. With more than 83% of returning clients, we know how to meet your needs. Contact us today for more information or register below to activate your search.

What sets Nanny & Butler apart

✔️ Specialist expertise in private household recruitment


✔️ UK & international placements


✔️ Thorough vetting and reference checks


✔️ Discreet, professional and personalised service

✔️ Long-term relationships with families and candidates

At Nanny & Butler, we believe trust is everything.

Reviews on Trustpilot help us maintain the high standards our clients and candidates expect, and allow us to continuously refine the way we work.

Whether you are a family seeking outstanding household staff, or a candidate looking for your next role, Nanny & Butler is here to support you every step of the way.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

151 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(151)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very serious company

Very serious company , some of my clients already work with you too and they enjoy like me how professional is the experience
Highly recommended

19 February 2026
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Reply from Nanny & Butler

Thank you very much for your kind feedback and recommendation. We’re delighted to hear that both you and your clients have had a positive experience with us. Your trust and support truly mean a lot.

Rated 5 out of 5 stars

I found this agency very good and the…

I found this agency very good and the staff are so nice..
And the job they offer is so great and high salary also..

1 September 2025
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Reply from Nanny & Butler

Thank you very much for your feedback. We are so glad to hear you had a great experience with us. We look forward to working with you again!

Rated 5 out of 5 stars

Nanny and Butler stuff is always very…

Nanny and Butler stuff is always very kind and helpful! I truly appreciate their patience and support ☺️

16 February 2026
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Reply from Nanny & Butler

Thank you very much for your kind words. We look forward to working with you again.

Rated 5 out of 5 stars

Great agency

I ve been working with Nanny and butler for more then 15 years. I always had the best support and the always valued my profile and my skills. It’s a great support for workers indeed. I love them all!!

16 February 2026
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Reply from Nanny & Butler

Thank you so much for your wonderful words and for being with us for so many years. Your loyalty truly means a lot to us, and we’re so pleased to have supported you throughout your journey. We really appreciate your trust and look forward to continuing to work together.

Rated 5 out of 5 stars

An outstanding nanny agency

An outstanding nanny agency! They got me the best job. Thank you so much!

16 February 2026
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Reply from Nanny & Butler

Thank you so much for your kind words! We’re delighted to hear you’re happy in your role and truly appreciate your feedback. Wishing you continued success in your position.

Rated 5 out of 5 stars

My recruiter Serena was superbly…

My recruiter Serena was superbly professional and matched me with a family with 4 children who were relocating from Asia to UK. This role fitted my strengths and professional experience managing the children's education, emotional development, travel and with extended stints of proxy parenting. I have been impressed to see that such personal care exists with nanny agencies and Serena always responded to me and followed up when she said she would. Thank you.

16 February 2025
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Reply from Nanny & Butler

Thank you very much for your thoughtful feedback. We’re delighted to hear that Serena was able to support you so well and help you secure a role that truly matches your experience and strengths. We’ll be sure to share your kind words with her. Wishing you every success in your new position, and thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

Top Agency Top Staff

I Love this agency because I always feel heard. They are personable and you don’t just feel like a number, like you do with some other agencies. The staff are knowledgeable and listen to you. They respect your experience and try to find you roles that match that experience.

16 February 2026
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Reply from Nanny & Butler

Thank you so much for your kind words. Treating every candidate with care and understanding is very important to our team, so your feedback truly means a lot. We appreciate your trust and look forward to working with you again.

Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the agency. They made me feel looked after and have great roles. Special thank you to Serena that always thinks of me when she gets roles that would suit me well.

16 February 2026
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Reply from Nanny & Butler

Thank you for your lovely feedback. We are really pleased to hear you felt well supported and that you've had positive opportunities through us. We'll be sure to pass your kind words on to Serena. We truly appreciate your trust and look forward to staying in touch.

Rated 5 out of 5 stars

Best experience with Martina (Artemide)

I got my very last nanny position with Martina, from Artemide, and my experience has been probably the best with an agent.

She got in touch quickly after sending over my application and soon went over all the selection process.
Martina had a very gentle and kind approach and she was very professional at all times, from our very first conversation to nowadays.

Martina kept a great communication while discussing the job and working conditions with the employer and also afterwards, keeping frequently in touch during my contract.

Super super recommended agent. I am looking forward to working with her soon again.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Nanny&Butler

I got an amazing job with Nanny&Butler! So happy! Highly recommended agency

9 February 2026
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Reply from Nanny & Butler

Thank you for your lovely feedback! We are delighted to hear you are happy in your new role. Wishing you every success, and thank you for recommending Nanny & Butler.

Rated 5 out of 5 stars

Professional, caring service

We are so relieved to have found Nanny&Butler! They really understood our family’s needs and guided us every step of the way. Thanks to Serena and the team, we found the perfect nanny who fits beautifully with our household. Truly professional and caring service - highly recommend!

7 August 2025
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Reply from Nanny & Butler

Thank you so much for your lovely feedback. We are delighted to hear that you felt supported throughout your search and that we were able to assist you in finding such a wonderful match for your family. It means a great deal to us to know that you are happy with the outcome. We truly appreciate your recommendation and are always here should you need any support in the future.

Rated 5 out of 5 stars

Great service

I've been a client at Nanny & Butler for over three years now. They are highly professional, caring and discreet. They recently helped me find the perfect nanny for my 3-year-old son.

27 November 2025
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Reply from Nanny & Butler

It is always a pleasure supporting you, Becca. Thank you again for placing your confidence in us, it truly means a lot. We are always here whenever you may need assistance.

Rated 5 out of 5 stars

Very Professional

Had a very positive experience finding our Nanny/Housekeeper with the help of Nanny&Butler. She has been with us for the past year or so. We really appreciated the care and attention to our family's requirements that was crucial for our situation.

7 May 2025
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Reply from Nanny & Butler

Thank you so much for your kind words. We are delighted to hear that you had such a positive experience and that your Nanny/Housekeeper has been a great fit for your family over the past year. Providing attentive, tailored support to each family is very important to us, so it means a great deal to know this made a difference in your search. We truly appreciate your trust in Nanny&Butler and wish you and your family all the very best.

Rated 5 out of 5 stars

The agents are tailoring the best…

The agents are tailoring the best suitable options for candidates.

8 February 2026
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Reply from Nanny & Butler

Thank you for your kind feedback. We are committed to carefully matching candidates with the most suitable opportunities, so it is wonderful to know this was reflected in your experience. We truly appreciate your support.

Rated 5 out of 5 stars

10/10 would work with again

10/10 would work with again - from start to finish the experience was amazing and I am so excited to start with my new family! The onboarding process was a breeze, and my recruiter was hands-down the best - so helpful! Thanks for everything @Nanny&Butler!

26 October 2025
Unprompted review
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Reply from Nanny & Butler

Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience. Making the process smooth and supportive for our candidates is very important to us, so your kind words truly mean a lot. We wish you all the very best in your new role and are always here if you need us in the future.

Rated 1 out of 5 stars

Disappointed by Pressure threat and Profit-Driven Approach

I had a disappointing experience with this agency .From my perspective, their main priority seems to be securing fees from families, rather than ensuring the right fit between nannies and employers. I was nearly placed with a family, but after careful thought, I realized the position didn’t feel right for me. When I chose to decline which is my right as a professional I felt undue pressure from one of the agents to accept the role anyway ( multiple calls emails…) all recorded and will be used accordingly on its time.
It became clear that their concern was not my comfort or well-being, but rather completing the placement to collect the agency fee. Nannies deserve to be matched with families where they feel safe, respected, and valued , not pushed into roles that don’t feel like the right fit. I believe this agency needs to rethink its approach and prioritise people over profit.

30 June 2025
Unprompted review
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Reply from Nanny & Butler

Dear Candidate, We are very sorry to hear about your experience. We do indeed prioritise the well-being of both clients and candidates at every stage of the recruitment process. No one can force you to accept a job; you accepted it and then withdrew. Our consultant was simply trying to explain how wonderful that family and position were. Thankfully, we placed other candidates with them. Candidate well-being and long-term successful placements are extremely important to us. We would welcome the opportunity to discuss your concerns directly and review again, if that might help. Please feel free to contact us privately so we can better understand your experience and address any issues raised. We wish you good luck with your new assignments.

Rated 5 out of 5 stars

Highly recommended

I approach Nanny & Butler to help me find a Nanny for my family. I cannot reccomend the agency highly enough. They have been professional, discreet and listened to all our requirements.

26 June 2023
Unprompted review
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Reply from Nanny & Butler

Thank you very much for your kind recommendation. We are delighted to know you were happy with our support and truly appreciate your trust in us.

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