Nasaconsulting Reviews 2

Disappointing Experience with NASA Consulting Ltd and NASA Umbrella

I have been a client of NASA Consulting Ltd and NASA Umbrella for over a decade, and unfortunately, their service quality has significantly degraded over the years. Despite my efforts to ensure accurate financial reporting, I consistently ended up paying more taxes than necessary due to their lack of proactive advice and support. This has been a source of immense frustration.

The team seemed disconnected from understanding my business's unique nature and legitimate expenses. On multiple occasions, I had to repeatedly justify business-related expenses, only to face skepticism and a lack of comprehension from their side. This lack of understanding not only wasted my time but also eroded my trust in their expertise.

When I requested a change in the assigned accountant due to a strained working relationship, my request was outright denied. This forced me to continue working with someone I no longer trusted, further compounding the dissatisfaction.

Overall, the lack of customer-centricity, poor support, and unwillingness to adapt to client needs have left me deeply disappointed. I would not recommend NASA Consulting Ltd and NASA Umbrella to anyone seeking a reliable and supportive accounting partner.

I have had 3 companies and used 5 accountants over the last 25 years as an IT consultant. Each of the other accountants I would rate 3-4 stars easily but I wish I could give Nasa more than just 5 stars, it is simply so much easier to work with them. Some of it is due to the use of digital automation, as the seamless way that my Mettle account interacts with the Freeagent is a real time saver. The self assessment was also very well set up with a very simple to use spreadsheet to categorise my incomes correctly.

The best aspect for me are the staff, they are incredibly helpful and proactive, the turnaround on queries is very fast. Whatever they do not know themselves, they know who to ask. Brilliant.

I can definitely recommend them for an IT consultancy limited company and completion of the self assessments.