Malcolm was excellent, very thorough and patient, great attention to detail and genuine and empathetic. Everything that you would want in this scenario. Very impressed and they take their time and mak... See more
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What can I say about the young lady on the phone? Absolutely brilliant went through everything with Me and I could not fault her very very professional she could not do no more for me. She was helpful... See more
I am at the inital stage of consulting NAH and so far the service has truly been great. I value good customer service and they have been warm,courteous, helpful and clearly professional.They care ab... See more
The call handlers were very helpful and explained the process very clearly. They understood the information I gave them and they connected me to an agent who will take it from there. The customer... See more
Company details
- #89 of 153 best companies in Legal Services
About National Accident Helpline
Written by the company
National Accident Helpline is the UK's leading provider of personal injury advice, services, and support.
Our customers benefit from a no win no fee arrangement, taking the risk out of making a claim. This means you don’t pay anything if you lose your case.
We believe that if you've had an injury and it feels wrong, it probably is - and we're committed to getting you the best possible support to help make it right.
Over the last 28 years, we’ve helped hundreds of people each day who've been injured in accidents that were not their fault.
If you would like to talk to one of our team, call us today on 0800 678 1124 or request a call back.
How much can I claim for?
Try our compensation calculator: with 28 years of accident claims know-how, we'll estimate the potential value of your personal injury claim.
Try our compensation calculator
What’s the claiming process?
Our friendly legally trained advisors can let you know whether they think you have a claim today. We’ll put you in touch with an expert solicitor on the same call, so you can focus on your recovery.
Start your claim
At National Accident Helpline, we help people get their lives back on track following a personal injury.
We’re here to make it right.
Call me back
National-Accident-Helpline.co.uk Details
Written by the company
No Win No Fee Guarantee
A risk free approach to compensation
National Accident Helpline's No Win No Fee means that there are no upfront costs to pay. It means that if your claim does not win, you pay nothing - it's as simple as that.
Speak to our advisors today to find out how we can help you get your life back on track.
Speak to our advisors today to find out how we can help you get your life back on track.
Contact info
United Kingdom
- 0800 678 1124
- www.national-accident-helpline.co.uk
4.7
Excellent
27k reviews
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This company invites their customers to review, whether positive or negative
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Nothing was too much trouble
Nothing was too much trouble. I felt relaxed and able to speak with James about any concerns. James took the time to make sure i understood everything we spoke about. Thank you
15 July 2026
All staff and solicitors very…
All staff and solicitors very professional and reassuring it was a pleasure to deal with such professionals.
14 July 2026
Made things clear and the lady I talked…
Made things clear and the lady I talked to was very helpful and my case with the lawyer is underway
15 July 2026
Extremely helpful
14 July 2026
They was lovely people to talk too and…
They was lovely people to talk too and explained every thing fully to us on the phone call
15 July 2026
Very helpful with my issue and also…
Very helpful with my issue and also another issue that I didn’t think they could help with.
14 July 2026
Very friendly solicitor- David Sage-…
Very friendly solicitor- David Sage- explained the process and procedure clearly and succinctly whilst also allowing me plenty of time to ask questions. He answered these again clearly and fully.
15 July 2026
The staff were helpful and very…
The staff were helpful and very understanding and they helped put me at ease during the calls I had with them and if I was asked if I knew of A Solicitor’s I would not even hesitate to refer them to your company and very polite to speak with
15 July 2026
I found when you speak to customer…
I found when you speak to customer service they are so helpful and understanding
14 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Apparently is was a claim until the…
Apparently is was a claim until the solicitor was approached.
10 July 2026
Reply from National Accident Helpline
Hi Fiona,
Thanks for sending us your feedback, it’s very important to us.
At National Accident Helpline, we aim to help people injured in an accident that wasn’t their fault by seeing if they may have grounds for a claim. The solicitors we work with assess every potential claim carefully because the circumstances are always unique.
Sadly, this can sometimes mean they don’t feel able to proceed - as was the case here.
We’re sorry this wasn’t the outcome you were looking for, and we wish you all the best for the future.
Best regards,
The Customer Care Team at National Accident Helpline
NAH explains very well how to deal my…
NAH explains very well how to deal my accident. Even if it happens few months ago.
14 July 2026
They listened well about what I had too…
They listened well about what I had too say & they also explained everything well too me
14 July 2026
Professional and easy to talk to
Professional and easy to talk to . Efficient system for sharing information and documentation.
Clear and knowledgeable explanations and advice.
14 July 2026
You was easy to understand and you…
You was easy to understand and you listened to everything I said
14 July 2026
I contacted you to help with my…
I contacted you to help with my personal injury claim and so far it has been a positive experience
30 June 2026
Reply from National Accident Helpline
Hi Cylvian,
Thanks for your feedback. We're pleased to hear that you had a good experience with us, but we noticed that you gave a low score.
Accurate scores count for a lot and help others in the same position make the right decisions about what to do if they think they have a claim.
Would you be willing to revise your star-rating to fit the experience you had? It only takes half a minute and a few clicks to do it.
If you are willing to revise your rating, thank you – you can do so by following this link: https://uk.trustpilot.com/review/www.national-accident-helpline.co.uk
With our thanks in advance,
The Customer Care team at National Accident Helpline
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