Nationalcar Reviews 62

Good dependable car, economical hy rid, easy to navigate. However, the service needs improvement.
Missing spare. A big safety concern.
Car key battery was low, had to drive around to find the replacement
The final parking spot was extremely poor marked. Had to circle around to find it.
They charged me twice! Had to dispute with cc company to get it resolved.

As a proud Emerald Club member with National Car Rental, I feel compelled to recognize an exceptional professional who consistently elevates the customer experience, “Jose at the LaGuardia Airport location”.

Jose embodies what world class service should look like. Each and every time I rent, he operates with a level of efficiency, precision, and professionalism that is both rare and refreshing. As a CEO, I deeply value individuals who understand that excellence is not occasional, it is a standard. Jose delivers on that standard without fail.

He anticipates needs before they are expressed, resolves matters with speed and clarity, and treats every interaction with a level of respect and care that reflects true pride in his work. His consistency is what sets him apart. In an industry where service can vary, Jose is a constant reliable, sharp, and customer focused.

Quite simply, Jose is one of the primary reasons I remain exclusively loyal to National. He is not just an employee, he is a strategic asset to the brand and a model of what frontline leadership should look like.

Upper management should take note, professionals like Jose are not just enhancing the customer experience, they are driving brand loyalty at the highest level.

National Rental Car completely failed me. My rental died on the road, and instead of helping, they sent me in circles. The Uber link they provided didn’t work. They sent me to Enterprise, who had no clue what was going on and turned me away.

I called over and over and kept hearing “your case has been escalated,” but no one ever contacted me. No car. No support. No compassion.

I’ve been a loyal customer for six years, and this is how I was treated. I will not be renting from National again, and I want others to be aware of how little support you may receive when something goes wrong.

We rented from National at the St. Louis Airport. Darrell H was our greeter and took fabulous care of us. He was very fast and effective and had us in and out in a snap. He was also nice, funny, and so helpful. It is definitely National for us next time at St. Louis thanks to Darrel!

We returned our car to National Car Rental at the Salt Lake City Airport very early this morning—before the roosters were even thinking about waking up—and the experience couldn’t have been smoother.

Dan was there to greet us at the drop-off, and his attitude alone set the tone for the day. Friendly, welcoming, and efficient, he got us checked in and on our way in no time. Exactly what you need when you’re bracing yourself for the inevitable airport check-in chaos.

It’s easy to overlook how much those small moments matter, but great service like that makes a real difference—especially at that hour. Quick, seamless, and genuinely pleasant. That’s how you keep customers coming back.

I traveled from Philly to Alabama in late February. The staff for National Car Rental at the Huntsville International Airport were phenomenal when I arrived early afternoon. I vote for Margaret and Kim to be managers. They were knowledgeable, friendly, funny, professional, and kept me updated as to when my car would be ready. It was a great experience after traveling since 3am. Thanks so much Margaret and Kim. I won't forget about you and I hope to see you again when I next travel to Huntsville.

We rented a vehicle to move items from MA to NC. First they didn't have the vehicle we reserved and second after we picked up the vehicle and packed it we realized the license plate was expired. We were driving down leaving after the movers came. We had to pivot buy plane tickets to be there in time for the movers. Not only did this location mess up by renting a vehicle with expired plates they did nothing NOTHING to compensate for the trouble they caused. We did not even get a refund for the gas we put in and never used. HORRIBLE experience. I will never do business with National ever again.

I would report on this recent rental and the lack of response from National over the theft of my credit card number at the LAS airport agency.
To summarize I used my credit card to rent the car and at the agency on Dec 9, 2025, where I handed it to the gate agent at the exit. I use this card exclusively for car rentals as it has the CDW insurance included and this rental in LAS was the only one for 6 months.
One week after the start of the rental, someone started posting purchases through Facebook. My bank highlighted this and, since I did not make these purchases, my card was cancelled on December 18th. This created a serious issue as I had another National rental planned for Dec 20 and I had no available credit card with insurance coverage.
When returning the car in Las Vegas I brought this to the attention of the agent at the Returns (Kevin). Kevin told us that someone would contact us as National takes this seriously.
Well, I guess not that seriously as I have heard nothing.
I phoned National in January and was given a file number and was told the area manager would contact me.
Nothing. Followed up in writing to the email the phone agent gave.
Crickets.
Clearly National hopes I will drop this and that they condone credit card theft by their employees.

Wendy and the team at National BAQ were excellent and went above and beyond to help us out. We had sixteen bags and they went and got a cart and helped us to load into the cab (which they also arranged for us!)

They have never disappointed
Very good customer service
Great choice of cars especially with Emerald Club membership you get to pick and choose the car/truck
A special thanks to Gloria very friendly guided us quickly and Paul upon the return of the car made sure that we had a great rental experience ( FLL airport )
Amazing team great experience as always

We had arrived in Cancun and had a reservation with Budget that they said the couldn’t find. Immediately we went
to National. Customer services was the best, good prices and super fast. We will come back with National. Berenice was the best. Thanks National.

Super slow pick up. Waited for ages. One person servicing a line of 5 families. We had kids who were restless from the flight and then we had to wait in a car park for 40 minutes.

What a pleasure it is to deal with Enterprises’ Emerald Club (National in the USA) in Orlando after the nightmares I have had with other rental companies – in particular the German one that sounds like number six. I won’t use their name, but unlike National they set out to extract as much extra money from you as possible. Their unscrupulous agents must be on commission. They say you have been “upgraded” and then charge for it without your knowledge. They add completely unjustified fuel charges (despite receipts proving otherwise) and extortionist “smoking charges” – more than the original rental charge – even though my wife and I don’t smoke. Then, when challenged, argue about it endlessly. By comparison, renting from National's Emerald club was a dream. The cheapest on the market for our grade of car, a seamless collection and return system and no nasty surprises on the bill later. We particularly liked the option to chose the car you preferred from the selection in the car park Well done Emerald Club.

We would like to thank Emma on the car rental desk at Dublin airport T2 for her outstanding welcome always. She is always very helpful and projects such a happy face on the desk .We will be hiring from National/ Enterpise again ….the car was very satisfactory .
Jayne & Adam Garrett

Cannot be recommended! Book with another agency with a better service!!

11 November - 18 November 2025

1. The premium SUV we booked several weeks in advance wasn’t available. Spent a long time on this problem, after about an hour there was a car anyway, just needed a clean. Waited another 30 min. 7 persons + luggage couldn’t fit in a smaller car.

2. Was promised 1/2 a tank of fuel with no charge for the inconvenience.

3. After returning the car, I’m charged for the 1/2 tank of fuel, of course at a considerable extra price and service fee.

4. My mails are on the problem are not answered.

So in summary- Spent a long time getting the car, promise on free gas left me with an extra bill for overpriced gas, and no one seems to be interested in solving the problem.

Nice cars,low mileage, staff was argumentive with the fuel I just showed receipt for.taken on angle with a picture and said it was below. Just snotty attitude. Renting here just makes my anxiety go through the roof with the reviews. They are all the same tho.

I want to recognize Rhonda (@BWI) for her outstanding customer service. She was patient, friendly, and professional throughout our interaction. I was dealing with an emergency and needed to book a rental car for just one day. Rhonda calmly guided me through the process, ensured everything was handled quickly, and provided reassurance during a stressful situation. Thanks to her support, I was able to resolve my urgent need smoothly.

IF I COULD NATIONAL, NORTH SHORE ON PEMBERTON, I WOULD GIVE THEM A “0 STAR.” WE WAITED 4 DAYS FOR A RESERVATION, TOLD THEY WOULD SEND RESERVATION SUNDAY OR MONDAY WHEN CAR CAME IN. MODAY ON THE PHONE WAITING FOR HOURS AS CARS CAME AND WENT, WITH LINE UPS OUTSIDE. FINALLY SPOKE TO MANAGER AGAIN, PROMISED TO KEEP THE ONE LARGER CAR LEFT AND CHARGE SAME CAM CLARKE RATE AS SMALL CAR. WHEN MY DAUGHTER CAME, HE HAD HER SIGN A CONTRACT, WHICH WAS DOUBLE THAN RATE PROMISED AND SHE HAD NO CHOICE. SHE DIDN NOT REALIZE AND OWNER OF COMPANY WOULD NOT DO ANYTHING. THEY ARE NOT REPUTABLE. GO ANYWHERE ELSE, LIKE ENTERPRISE ON NORTH SHORE. THEY WILL HONOUR THEIR MISTAKES AND NOT TRY TO CHARGE YOU MORE THAN PROMISED. OWNER REFUSED TO DO ANYTHING!

I always hate getting a hire car. Does not matter how much insurance you get it never covers everything as is the case with this mob. Your tired. You have traveled for days, you are punchy. You think from the confirmation email you have everything covered..First off he would not take my CC which every other place on our 8 week trip had so I had to transfer money over to another one and be charged a conversion fee from my bank. He then wanted to put a hold on my CC card for $1500 which I asked him to check. He then wanted to hold $500 which again I told him was wrong. On their website and confirmation email since I was receiving a small car was only $300. It was just a struggle with everything from the get go. As we were leaving he said “oh and if you get a chip in the windshield we replace the whole thing which you will pay for”. Real hard work getting the car.

If I could give 0 I would I went to pick up my car at RDU through the emerald plan via my at organisation it was all booked and there was a manager African American built guy if you ever go there I think he was the manager he refused to give me the car because I didn’t have a return flight. He was so rude in his manner. I ended up renting with thrifty who didn’t ask for the same thing I rang national to complain and they did nothing and I wrote to the CEO who did nothing.