National Debtline Reviews 

Very helpful and supportive

The advisers provided constructive and detailed advice on what I needed to do. There were no guarantees as it was a last minute effort to resolve a difficult situation. They explained what was needed which provided an opportunity to at least attempt a resolution. I followed the advice and it worked. I had exhausted all other areas prior to contacting them so I was feeling quite low at the stage I called, so speaking to their advisers and finding a possible alternative was extremely helpful. I would however encourage to contact them as soon as possible to make it easier on yourself.

The service was good

Dept is daunting! But the team at National Debtline are so helpful & understanding give them a call or get in touch to get things sorted.

I would like someone to contact me some advice about enforcement agents coming to my house to remove my goods

Very helpful, listened with no judgement at all

I was so nervous. I was put at ease with friendly conversation and advice. I was so pleased I called. Anne was the best advisor I have ever had. Wonderful patience and friendly advice. I would thoroughly recommend to anyone.

Really helpful supportive couldn't do enough for me, took a weight of my shoulders, I know that they are there for me continuing to help me through difficult times..fantastic service

Great service and they provided links to key sites. Webchat was easier than ringing their contact number

Because they were able to make me understand and the laws going on with the organisation and how I can react positively to all the people I was having debt with
Thank you National debt line

Just clear, concise advice, that was relevant, unbiased and instilled me with confidence.
No jargon and easy to understand.

Advisor was polite and friendly.

Amazing staff and very informative...
Helped me feel safe and less stressed about my spiralling financial situation

If your case is not straightforward for either health or unknown benefit status, proceed with caution. I have a documented health condition that makes it difficult to be available for lengthy phone calls, and my benefits status is unknown as its in the DWP pipeline. I tried to complete the My Money online form, only to be told I couldnt proceed, please phone us. I tried the online chat, where I was told to knowingly enter incorrect information into the My Money page in order to let me proceed, to then at a later date correct this misinformation. No way am I prepared to knowingly input false information at the start of a legal process, even if this part is only their online form. Then when I challenged this I was told to call. I pointed them back to the reasonable adjustments around calls, and yet again pushed back towards phone calls. So sorry, my confidence has been shattered, by over two hours of trying to tell the truth and define whether you could accommodate some reasonable adjustments for my condition. Sadly, any hint of movement came too little too late. Perhaps they provide amazing service once your onboarded, but I wont be finding out, as I dont see why I should have to keep pushing back for reasonable adjustments, and have to filter the advice in order to stay truthful.

Brilliant advice understood exactly what I was going through. 10/10

My experience was absolutely excellent..i took exactly advice which I needed..thanks

I get all information what I want thank you xx

The website is extremely easy to use as it provides short steps to help give you advice /solutions to whatever problems you may worry to have or been having. Personally, it's helped my confidence in budgeting in Preperation for university.

very respectful,empathetic,useful advice
which has reduced stress levels

Very helpful and reassuring. I called to check things I thought I knew and these were confirmed. I also received other useful advice.