National Vehicle Suppliers Ltd Reviews 

90
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers had a great experience with this company. Customers frequently praise the team for being extremely professional, helpful, and patient throughout the entire process of purchasing a vehicle. Many buyers highlight that cars are frequently delivered directly to their homes in wonderful condition, matching online descriptions and driving exceptionally well on the road. However, some people mentioned experiencing unexpected mechanical failures shortly after taking the vehicle home, alongside notable delays or issues with promised repairs. A few other people also felt that communication became extremely difficult when problems arose, while others noted unexpected discrepancies regarding vehicle appearance and condition.

What people talk about most

Product

Customers consistently note positive experiences with product, emphasizing that vehicles arrive in great... See more

Service

Reviewers highlight positive aspects of service, noting that the team is extremely professional and helpful,... See more

Staff

Customers had positive experiences with staff, frequently highlighting that reviewers found the team... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary significantly. While many... See more

Quality

People report ambiguous experiences with quality, as many customers express great satisfaction, stating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service from start to finish! I saw the car online and Mark couldn’t have been more helpful, he offered to bring it straight to my home so I could view and test drive it, and he w... See more

Company replied

Rated 5 out of 5 stars

Mark is a true gentleman of integrity. Having bought a lovely Polo VW from Mark NVS I had a few issues with a boot lock mechanism & the auto-release petrol flap. Mark swiftly & effectively resolved th... See more

Company replied

Rated 5 out of 5 stars

Mark has been excellent from the first contact. Despite being some distance away Mark provided us with all the information we needed about the car and brought it to us to test drive with no obligation... See more

Rated 5 out of 5 stars

I bought a car off Mark back in September & it's been really good, his customer service was great. Being a women, it can sometimes be a bit intimidating buying a car, but Mark made me feel at ease & t... See more


Company details

  1. Used car dealer

Written by the company

For a very minimal deposit we bring the car to you for a test drive, making it more convenient.


Contact info

4.2

Great

TrustScore 4 out of 5

90 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(90)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service

First class service
Very helpful in every aspect of purchasing a car from this company helped out with all the paperwork making it easy to understand even help us set up our tax and drop the car off to us at our home address highly recommended we definitely use again thank you!

5 May 2025
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you for your kind review

Rated 1 out of 5 stars

Avoid at all costs, ignored when problems arise.

Purchased a car from Mark, we're told it had a 6 month warranty. According to the documents this covers all mechanical issues.
5 months after purchase, the passenger side window stopped working and was stuck down. Contacted Mark who advised me to contact the warranty company directly.
After a week of unnecessary questions from them, they agreed to cover most of the claim.
Now, weeks later they have not paid the garage because NVS have not paid them for the warranties they have been selling cars with!
Garage are now chasing me for payment & Mark is ignoring all texts & emails about this!
Taking legal advice now.
Avoid at all costs.

5 May 2025
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Some Clarity here, we were using a warranty company that would just not pay out. We have made changes, but with respect this was a £3000 car and an electric window has failed 5 months after purchase and you left this awful review because of a window, seems a little extreme. I'm not sure of any warranty company would cover an electric window on a car of this age and value, I feel you maybe had the wrong expectation.

Rated 1 out of 5 stars

Avoid..

Bought a van off of mark stating he had changed the injectors, done an cambelt and water pump and serviced the van. Turned up and within 24 hours the van had set on fire due to his ‘mechanic’ poorly fitting the injectors which were spraying diesel ontop of the engine. Mark instructed to get this repaired at his cost which he’d reimburse. Once at the garage it turned out it has had 3 2nd hand injectors, not 4 new ones it was sold as. Ontop of this was a cambelt only with no water pump. Claimed he was going to pay for the rectification(with emailed and text proof of this) and 9 months later still not a penny. Small claims court are still ongoing and debt collectors are getting involved.

9 September 2024
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Yes there was an injector leak, we agreed to get a quote to repair, I believe we agreed £250. Unfortunately was then presented with a bill for over £950. I'm not sure any business would be around long if it was an open check book. Sorry we didn't meet your expectations on this occasion.

Rated 1 out of 5 stars

I bought a faulty Mazda 6 2.2 D

I bought a faulty Mazda 6 2.2 D. I was asking my money back well within 30 days, but Mark said he dont have a money to give it back. The car is literally dangerous to drive. This company is a fraud , avoid it by any means. I will make sure everyone will know about this. Avoid Avoid Avoid.....fraud !!!!!!!

1 January 2025
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Nothing wrong with the car, this customer had over spent and needed a refund to pay for his upcoming holiday. Definitely not a scam if you received the car you ordered. Sorry we couldn't meet your exceptions on this occasion.

Rated 5 out of 5 stars

Great Car and Fantastic Service

Mark @ NVS provided a top notch car buying service.

The car was exactly as described on the NVS website, and was given a new MOT and came with a 6month warranty. Best of all Mark was able to deliver it to me at home with minimal hassle and a small deposit saving me a trip to his showroom.

Mark's communication was good throughout the process right from my initial inquiry he responded to emails and texts promptly and accurately.

Mark arrived with the car exactly when he said he would and allowed me plenty of time to inspect and test drive the car. Mark was really helpful, he answered all my questions thoroughly and seemed trustworthy

The transaction was completed quickly and easily at the price advertised, with Mark leaving the car with me.

Overall a fantastic and efficient Service

2 September 2024
Unprompted review
National Vehicle Suppliers Ltd logo

Reply from National Vehicle Suppliers Ltd

Thank you for your kind review

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