Nationwide Reviews 

Cant recommend Nationwide enough . Excellent customer service and very friendly and courteous staff . so glad I switched , they put all the other banks and building society to shame. They could all learn alit from Nationwide.

Lost my debit card went into a branch had the card stopped and a new one sent to my address I was treated.very efficiently and without any drama

Love the fact you have a branch located in the town. Very pleasant friendly staff.

Have been with Nationwide fir decades. My homebranch is Farnborough in Hampshire. I have had some dismissive experience in the past I Chippenham, but this seems to have been turned around for the better.

You feel as if you are special important customer to this company no matter who you are.

Always happy to help and very professional, a pleasure to visit, please don’t close !

Excellent service staff knew exactly what I required and helped me deal with the issue always recommend

Looking at the pending payment I will have to make

I took 2 young boys to open their 1st account and love the input for the lady that serviced us a great experience for the young lads. Thank you

Just great service and very helpful staff

It was a very short wait (less than 2 minutes) to see someone and the cashier that dealt with my enquiry was very knowledgeable and friendly.

Staff are very helpful and friendly

Terrible. Poor customer service; you have to fight past an idiot robot to speak to a human being. Then they sent me a stupid survey asking me about my experience 'in the branch' - but I never said I went into a branch! There was no N/A option. Poor quality.
NOTE: N'wide has replied to this review asking me to raise a complaint. Ha! Are they REALLY going to replace idiot time-wasting 'bots' with human beings if I complain about them? I doubt it very much. My attempt at contact with them WAS a complaint already, about the fact that their app doesn't work on iPad. I've now had an email saying that I've agreed this complaint has 'been resolved'. IT HAS NOT! Not only have they NOT fixed the app, but they think I agreed to trek across London & take the iPad into a branch to see if it can be fixed by a random person in a branch🤦🏻‍♀️. What ridiculous nonsense. I have better things to do.

Excellent service and very helpful in all matters.

Great service and its always good to have local branches remaining open to the public for us to ask an adviser face to face for assistance.
Excellent

Had my account for over 20 years always a good experience with whatever I require from my bank

Great customer service, still human!

All staff are very kind and patient, every time you enter, making you feel safe ,very grateful.

The on-line aspects of Nationwide are dreadful, with lack of human contact, dated systems etc as covered in hundreds of negative posts over the past year or more. However, the staff in the local branches are far more ameniable and friendly as I found in a recent visit with a query which they rapidly solved (although I had to wait for one of the days when the branch was actualy open) so my rating balances the shortcomings of the technical side with the helpful human side
However, what is extremely puzzling for me is the strange balance of reviews over the past week or so.
After hundreds of extremely negative 1 star reviews for many months, suddenly in the last few day there have been dozens of 5 star reviews and praise - so much so that the overall rating has shifted in the space of a week or so from 1.9 to 2.2. Really? Massive improvement because of what ?
Is there some campaign to try and block out the negative reviews or are there more sinister machinations in the background ?

PS It seems even odder now - many more 5 star reviews pouring in, batch an hour ago, ditto 2 hours ago. How is it all these customers are suddenly deciding to be so positive, all at the same time, when previously a positive review was a rarity. Has AI taken over ?