Franking Sense Reviews 33

Susan is fantastic, we never have to follow up on any requests, things just get done. She follows up and keeps us up to date which is greatly appreciated. Thanks so much Susan you are an absolute star and good example of great customer service.

Sadly, I am having to take this company to court for breach of contract and illegally taking hundreds of pounds out of my business account for upgrades that was covered in the initial agreement. They stated that they can no longer to absorb those costs as so illegally decided that I should absorb them! You could not make this up. They have been give plenty of time to refund the money taken, but they are no longer responding to my emails and have left me no choice but to issue a county court claim against them to recover the losses incurred.

They also illegally took money from my business account to pay for ink that was delivered to another company, we had shown them proof it was not received and they agreed that this was the case then some 8 months later, still took the money [about £150] form my business account.

I also had issues with Pitney Bowes taking almost £3,000 from my account, double what should have been taken and I had an absolute nightmare trying to get this company [who manage my account] to sort. Their staff literally were arguing with me on the phone, in email and actually started laughing at me on the phone as they accused me of being in the wrong and that I was owned nothing. I was in fact owed £1,500 and had that refunded, and they apologised blaming Pitney Bowes, [yes it was their fault] but never apologised for how their staff treated me.

Awful company!!

We recently entered into a new contract with Nationwide Franking Sense for our Franking Machine.

From discussion to receiving the new machine the whole process was handled so professionally. This company goes above and beyond to ensure the client is both fully informed and satisfied with the service.

Since installation, which was also seamless, we continue to have zero issues with either the machine or the service. Thank you to Jane and Julian for making this happen.

Great Service with regular contact from Sue who makes sure we have everything we need. If there is an issue with the machine this is always dealt with quickly and efficiently

the staff are always friendly and there if you need anything for the franking machines.

I had to call them out to do a repair job on our franking machine. it was fixed within 48 hours of calling them out.

Always very helpful and responsive with our franking machine needs

Friendly and efficient

Very efficient service, always someone to contact.

Franking Sense, call regularly to check that everything is going well with our machine & to check if we are in need of anything.

Susan is always very professional, friendly & helpful.

Transparent costings and great service always received from our Supplies Supervisor, who reaches out to us on a regular basis to ensure we do not run out of our key items of stock.

Friendly and efficient service

Always excellent service from Franking Sense

We have used this company for our franking for a while and have always had a great service , Sue is very helpful with our orders and technical help is a phone call away .

The service team are great, they usually come within a few days to fix our copiers.

Sue who deals with ordering supplies for our franking machine is lovely and friendly, nothing is ever too much trouble.

Emails are responded to efficiently, deal with Sue Doyle frequently and always very helpful

Efficient reliable service I have ordered ink cartridges and labels and they are delivered within 2 days. Any queries are always dealt with promptly. Would definitely recommend.

Wouldn't use any other company. The staff are always helpful especially Sue and you can guarantee you will get your product within a couple of days.

Sales department and service department are fantastic especially Sue

Good service and communication and always checking in with us to see if we need anything.

Dealing with Franking Sense is a seamless process. All questions & queries are dealt with swiftly with monthly calls to ensure you don't run out of supplies. Technical issues raised are promptly fixed with excellent customer service. Susan Doyle - Supplies Supervisor is especially helpful guiding you to the correct department when you're unsure.