I ordered the Voyage 2-in-1 Magnetic Wireless Charger × 1 and the (Re)Classic Power Bank Magnetic | Emilie Sarnel Limited Edition × 1. The order was split in to 2 deliveries but both orders arrived wi... See more
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Review summary
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Reviews shaping this summary
Purchased the iPhone clear case and Apple AirPod 3rd generation cover. Happy with the case but not so much with the AirPod 3rd generation cover as it does not fit at all. I always double check t... See more
After a couple more exchanges with NU the problem below was resolved. Rating changed from 1 to 4 stars (poor customer experience this time but their products are of a very high quality). Still... See more
Company replied
Very nice items but sometimes there are small defects i don’t know why. Case for iphone shows magsafe by dust and i can’t clean it. 140w power supply sometime has sound.
Company details
Written by the company
By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.
Contact info
United States
- support@nativeunion.com
- www.nativeunion.com
3.9
Great
432 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 5% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stalkers. Impossible to unsubscribe.
Impossible to unsubscribe.
Deliberately confusing.
14 March 2024
Unprompted review
Reply from Native Union
Hello,
Thank you for your feedback. We apologize for any inconvenience you've experienced with our subscription service. We're committed to ensuring a straightforward and user-friendly experience, so we'll look into making the process clearer and simpler. To resolve this promptly, please contact us on support@nativeunion.com directly, and we'll ensure your unsubscribe request is handled smoothly and swiftly. Your satisfaction is important to us, and we're here to help."
I’m obsessed with the design
I’m obsessed with the design, texture, and quality of all Native Union products. After getting matching iPhone, wallet, watch strap, AirPod case, and now the desk mat all in the matching Kraft color with the very satisfying texture, I couldn’t be happier with each piece and how they all fit together! Highly recommend.
9 March 2024
Unprompted review
Reply from Native Union
Hello,
It's fantastic to hear how much you're enjoying your Native Union collection! We're thrilled that the design, texture, and quality have made such a positive impact. It sounds like you've created a beautifully coordinated setup with our products. Thank you for your high recommendation and for being such a valued member of the Native Union family. We're looking forward to bringing you even more products to love in the future!
I experienced a problem with a charger…
I experienced a problem with a charger with adaptor, for Android and iphone.
It was frustrating at first, because the adapter part kept falling out.
I am assured that this won't happen again, because I received a new one, due to the defect, and it works perfectly.
This company is legitimate, they took strong initiative when I aired my frustration, and the delivery was quick. THANK YOU Native Union!
17 February 2024
Unprompted review
Reply from Native Union
Hello,
We're relieved to hear that the issue with your charger has been resolved, and you're now satisfied with the replacement. It's our top priority to address any concerns swiftly and effectively. We deeply appreciate your understanding and patience throughout the process. Your feedback is incredibly valuable to us, and it's wonderful to know that our efforts to ensure your satisfaction have been recognized. Thank you for acknowledging our commitment to quality and service. We're here for you anytime you need us!
Meh!
Portraying itself as a high end luxury phone case - it's not.
Build quality is OK. The most obvious fail is the fact that the cut-outs for the speakers at the bottom don't align with the speakers on the phone.
The logo is not embossed, just painted on and looks a bit cheap. I expect will wear off too.
The material is not leather-like, they call it plant-based leather, but it just feels like plastic. Perhaps it will soften up with use. The texture is nice and grippy and that's a big plus.
The case fits well and feels like it will protect your phone.
19 January 2024
Unprompted review
Reply from Native Union
Hello Alan,
Thank you for taking the time to share your detailed feedback. We're sorry to hear the case didn't fully meet your expectations. Our aim is to deliver not only high-quality but also accurately described products. Your comments about the speaker cut-outs, logo application, and material feel are taken seriously. We're continuously working on improving our products, and insights like yours are invaluable in that process. We're glad to hear the case fits well and provides the grip you appreciate. If there's anything more we can do to enhance your experience with our products, please let us know.
Swiftly dispatched
Swiftly dispatched, with very good tracking. The water bottle was coming from China so it did take a few days but it arrived very well packaged and in perfect condition.
1 February 2024
Unprompted review
Reply from Native Union
Hello Karen,
Thank you for your review! We're glad to hear your water bottle was swiftly dispatched and that you found the tracking helpful. While the journey from Hong Kong can take a bit of time, we strive to ensure everything arrives in perfect condition, as it did for you. Your satisfaction with the packaging and condition of your product upon arrival is very important to us. Enjoy your new water bottle, and if there's anything else we can do for you, please don't hesitate to reach out.
I haven't received my order
I haven't received my order. There has been several days past the delivery promise, no updates on the tracking link provided and customer support doesn't help.
I've tried contacting them multiple times, every time they ask for me to wait longer, but there are no updates on tracking. I am pretty sure my parcel got lost in the way and support doesn't help at all.
29 January 2024
Unprompted review
Reply from Native Union
Hello,
We're truly sorry to hear about the delay in receiving your order and understand how frustrating this situation must be for you. It's concerning to learn that you've experienced difficulties with tracking updates. We are committed to resolving this issue promptly. If there is a serious delay, we will refund or resend your order without any further wait. A member from our team has already reached out to you to ensure this matter is resolved quickly and to your satisfaction. Your patience and cooperation are greatly appreciated as we work to rectify this matter for you.
I had an issue with a 10 foot…
I had an issue with a 10 foot re-charging cord that I purchased from Native Union and they listened to my concerns and handled it as well as any company I have dealt with-very professional and timely. I would recommend their products and their company when purchasing items like this as they stand behind their product with exemplary customer service. Very refreshing as a customer. Thank you Native Union!
22 January 2024
Unprompted review
Reply from Native Union
Hello John,
We're thrilled to hear about your positive experience with our customer service team! At Native Union, we take pride in standing behind our products and providing professional, timely support. Your satisfaction is our top priority, and we're glad we could address your concerns effectively. Thank you for choosing Native Union and for your kind words of recommendation. We look forward to continuing to serve you with high-quality products and exceptional service. Thank you for being a valued member of the Native Union community!
Poor delivery and Support Services .
Order habe been placed for 4 câbles and amount of 169€ on 31/12/2023.
Package supposedly deposited in mailbox, not delivered by hand. A scandal for an order of this amount.
Still waiting for explanations from native Union and its carrier.
The order is lost or stolen for what seems to be the most normal of the world.
Site and supplier to flee.
31 December 2023
Unprompted review
great designs and great products
great designs and great products, never a problem with the quality and design.
13 January 2024
Unprompted review
Daily spam
Product is okay but the problem is once they have your email they spam you everyday. Asking to unsubscribe doesn't work!
1 January 2024
Unprompted review
Poor experience
Poor experience. Don't use a delivery service or vendor who uses HK Post Office. Postman will not deliver your parcel in the concierge without your physical presence and the post has to be then collected in the Post Office during office hours within a few days. Defeated the whole purpose of buying things online especially for those who are busy during office hours. Use proper express mail vendor like SF Express or DHL. We have paid for service not like this.
27 December 2023
Unprompted review
Avoid if you can
This is a brand claiming to be environmentally friendly with the material they use. This was the reason why I chose to buy a phone case from them. As a start they are sending the products from Hong Kong by plane! I don’t think it is very environmentally conscious. Also it took 15 days to get the products. Customer service was trying to be helpful but it was really not helpful. I didn’t like the City Sling and tried to send it back when I found out I needed to send it back all the way to Hong Kong. I read here that they are trying to introduce a different return system but obviously it is not happening yet. I am not paying the postage to send it all the way to Hong Kong which would be another terrible thing to the environment am I? Overall my experience is horrible I am afraid although the case is nice itself.
8 December 2023
Unprompted review
Travel Tech Kit
I purchased the Travel Tech Kit for my coworkers for the holiday. All of the items are nice but I was hoping for a way to add a gift message (maybe I missed it?) and since it was a bundle I was expecting it to be packaged a little nicer than the three items bouncing around separately in a large shipping box. The shipping box for my "kit" was so large that it got damaged in transit and it just wasn't the "gift" experience I was hoping for. But again, the items are nice. The tech organizer is too small to hold my mac charge cord but it can hold most everything else I need.
21 December 2023
Unprompted review
Very comprehensive and listening…
Very comprehensive and listening consumer service !
12 December 2023
Unprompted review
Great products and features
I really like the products, they are functional and the price is reasonable for the quality of the products. I like they have many options in colors and types of products
12 December 2023
Unprompted review
No Customer Service Avaliable?
Live chat, online are not avaible, and no one answer Customer Service +1 213-397-2158 (Toll Free). How can I return the product which does not work.
6 November 2023
Unprompted review
Reply from Native Union
Hello Sherry,
We understand your frustration with the unavailability of live chat, online support, and the lack of response on our Customer Service phone line. We regret any inconvenience caused by these issues.
To assist you with the return of your non-functional product, we kindly ask you to directly contact us at support@nativeunion.com. Our dedicated team will handle your case attentively and extend the return period to accommodate your specific situation. We consider it vital to understand what happened in your case, including the significant delay in our response, so that we can improve our service and ensure your satisfaction once again. Rest assured, rectifying the situation is our top priority.
We apologize once again for any inconvenience caused and greatly appreciate your understanding. Please reach out to us, and we will be more than happy to promptly assist you.
Best Regards,
Darren
Customer Experience Manager
Native Union
Great customer service!
had a broken zipper at my laptop sleeve. The Sleeve was replaced immediately. Very happy with this brand as it does not only make great products, but also values their customers. Will order again at Native Union, that's for sure. Thank you.
13 November 2023
Unprompted review
attentive customer service but as…
attentive customer service but as others have said - returns policy is a joke! (hong kong via France!) and will cost more than the product
I discovered (too late) slings don't work with Apple phone cases
Update - good to hear you have improved your returns policy- you should also improve te quality of your products -the sling broke afer light use
24 October 2023
Unprompted review
Reply from Native Union
Hello Phillip,
Thank you for your feedback! We deeply regret any inconvenience caused by our previous returns policy, particularly the costly and inconvenient process of returning items from Hong Kong via France. We understand the frustration this may have caused.
We want to assure you that we have recognized this issue and have been actively working on improving our return process. We are pleased to inform you that by the end of December, we will be launching a brand new return service that supports worldwide local returns. This means that you will have the convenience of returning items locally, avoiding high costs and unnecessary delays.
Regarding the compatibility issue with Apple phone cases, we appreciate your feedback and will take it into consideration as we continue to innovate and improve our product offerings.
Thank you for your patience and understanding. We value your loyalty and are committed to providing a better experience for our customers. If there's anything else we can assist you with, please don't hesitate to let us know.
Best Regards,
Darren
Customer Experience Manager
Native Union
Arduous returns process.
Buyer beware! Purchasing direct from Native Union means that if it does arrive (my items did after 16 days), and for any reason you decide the products aren't right for you then you bear the (significant financial) burden of returning the items to Hong Kong, via France....this is not ideal in terms of convenience or, most importantly, environmental impact.
I originally wrote this review in anticipation of the items going amiss in transit. I can confirm that the items did manage to wing their way back to where they needed to be so that I could receive my money back. As such I have amended my original 1 star review written in horror at the idea of having to return items across continents. I have now given three stars to reflect the arduity of the return process with this company overall as well as the variable quality in their products. Key to this is, for example, that I had to complete the returns questions three separate times for three separate operators! So, I maintain the hope that this review can serve as an authentic timeline for any unsuspecting shoppers, unaware of the significant commitment bestowed upon them by purchasing products from Native Union - which are just not really worth the hassle!
16 October 2023
Unprompted review
Reply from Native Union
Hello Thomas,
We appreciate your feedback regarding the arduous returns process, and we sincerely apologize for any frustration or inconvenience it has caused. We understand that returning items to an overseas warehouse has been a significant burden for our customers.
We want to assure you that we have recognized this issue and have been actively working to improve our return process. By the end of December, we will be introducing a new return service that supports worldwide local returns. This will provide you with the convenience of returning items locally, eliminating the high costs and environmental impact associated with cross-continent returns.
Additionally, we understand your concerns about shipment delays. While we continue to improve our shipping process, we have implemented a new policy to address delays. If your shipment is delayed by 7 days beyond the expected delivery date, we will reship it to you on a case-by-case basis, ensuring you receive your order in a timely manner.
We sincerely apologize for any inconvenience caused and appreciate your patience. Your feedback is valuable to us as we strive to enhance our services. Our commitment is to provide a better experience for our customers while meeting your expectations for product quality and service.
Thank you for sharing your experience with us. If there is anything else we can assist you with, please do not hesitate to reach out.
Best regards,
Darren
Customer Experience Manager
Native Union
Elline helped me get a replacement
Elline helped me get a replacement. Sad there is not lifetime warranty, after the old cables break, but 3 years is still really good. The return process is so difficult, back and forth email. I would have preferred them saying "send cut cord pic" and be done. Thanks for your help Elline!
6 October 2023
Unprompted review
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