Native Union Reviews 432

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers had a great experience with this company. Many customers are consistently happy with the products, frequently highlighting their high quality and excellent design. People appreciate the aesthetic appeal and the functionality of the items, often noting how well they integrate into their daily lives and complement other devices. Reviewers also frequently mention fast delivery and good communication throughout the ordering process, contributing to a positive overall shopping experience. However, some people were dissatisfied with customer service, citing issues like slow responses, lack of accountability for missing orders, and difficulties with refunds. There were also occasional concerns about product compatibility, with some items not fitting as expected, and a few reports of products showing defects or breaking down sooner than anticipated. Additionally, some customers found the return process inconvenient and costly, especially for international returns.

What people talk about most

Product

Reviewers mention positive feedback about product quality, design, and functionality, with many praising the... See more

Quality

Reviewers highlight positive aspects of quality, often praising the durability, refined design, and overall... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast delivery times,... See more

Order

Customers consistently note ambiguous experiences with order processing, with some praising quick delivery... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive experiences, citing polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the Voyage 2-in-1 Magnetic Wireless Charger × 1 and the (Re)Classic Power Bank Magnetic | Emilie Sarnel Limited Edition × 1. The order was split in to 2 deliveries but both orders arrived wi... See more

Company replied

Rated 4 out of 5 stars

Purchased the iPhone clear case and Apple AirPod 3rd generation cover. Happy with the case but not so much with the AirPod 3rd generation cover as it does not fit at all. I always double check t... See more

Rated 4 out of 5 stars

After a couple more exchanges with NU the problem below was resolved. Rating changed from 1 to 4 stars (poor customer experience this time but their products are of a very high quality). Still... See more

Company replied

Rated 4 out of 5 stars

Very nice items but sometimes there are small defects i don’t know why. Case for iphone shows magsafe by dust and i can’t clean it. 140w power supply sometime has sound.


Company details

  1. Mobile Phone Accessory Shop

Written by the company

By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.


Contact info

3.9

Great

TrustScore 4 out of 5

432 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

I’m very happy with my new desk mat

I’m very happy with my new desk mat; it suits very well with my Mac and helps to organize my space.
Also I bought a classic band for my watch and it’s amazing how leather helps to keep away alergias and brings a smooth feeling.

4 June 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Pedro,

We're delighted to hear you're loving your new desk mat! It's great to know it’s the perfect match for your Mac and keeps your space tidy. Plus, we’re thrilled you’re enjoying the classic watch band—here’s to leather’s smooth vibes and allergy-friendly charm! Thanks for the kind words.

Rated 5 out of 5 stars

Fast delivery and kept informed

Fast delivery and kept informed. Good product and happy with purchase.

13 June 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Colin,

We're thrilled to hear your order zoomed to you quickly and that you were kept in the loop! Thanks for the kind words about the product—we’re so glad you’re happy with your purchase!

Rated 5 out of 5 stars

durability, fashion, price

You've chosen wisely with Native Union! It's a fantastic brand, and it's clear why you love their cables and iPhone cases so much and durability
Love it t

2 June 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Francois,

You've hit the trifecta with Native Union—durability, fashion, and price! We're stoked you think our cables and iPhone cases are the bee's knees. It's like picking the perfect outfit: tough enough to last, stylish enough to turn heads, and kind to your wallet. Keep loving it, you wise chooser, you!

Rated 5 out of 5 stars

Really nice products and great design…

Really nice products and great design and functionality. Definitely recommend.

1 May 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Shouvik,

Thanks for the love! We're blushing over here—our products are strutting their stuff with great design and functionality, and you're giving them the spotlight they deserve! It's like they're the cool kids at the tech party. Definitely recommend your awesome taste!

Rated 5 out of 5 stars

Thank you.

Great website. Quick delivery.

27 May 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello David,

Thank you for the shout-out! We're thrilled you found our website a breeze and that your goodies arrived faster than a speeding bullet. It's like we’ve got a secret superpower for quick delivery! Keep enjoying, and thanks for the love!

Rated 4 out of 5 stars

Another Native Union purchase

I keep coming back to Native Union products. High quality, natural feeling and striking colour tones.

20 May 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Da,

You're a Native Union regular, and we love the loyalty! It's like you're collecting our high-quality, natural-feeling, strikingly colorful gear like rare gems. Those vibrant tones must be turning heads wherever you go! Thanks for coming back for more—you're basically part of the family now!

Rated 5 out of 5 stars

Very nice products of excellent quality.

Very nice products of excellent quality.

15 May 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Luc,

Thanks for the glowing words! Our products are practically doing a happy dance knowing you think they're top-notch quality. It's like they're dressed to impress and nailing it! Keep enjoying the excellence!

Rated 5 out of 5 stars

The products are of high quality

The products are of high quality, I’ve been using the wires for years, and the shipment was delivered as agreed

14 May 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Klant,

Thanks for the stellar review! Our wires must feel like seasoned pros, holding up strong after years of action—talk about cable endurance! And kudos to our shipping team for delivering on time, like clockwork. Keep rocking those high-quality goodies!

Rated 5 out of 5 stars

Great product

Great product! Super fast shipping and as beautiful as useful

5 May 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello,

Thanks for the enthusiasm! Our product's blushing from the praise—beautiful and useful? It's basically the full package! And with super fast shipping, it’s like it zoomed to you on a rocket. Keep loving that great gear!

Rated 5 out of 5 stars

High quality products and fast service

High quality products and fast, reliable delivery. Never had any issues with this company and have ordered at least four times from them already.

21 April 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello AndreasH,

You're practically a VIP with four orders under your belt! We're thrilled our high-quality products and zippy, reliable delivery keep earning your loyalty—it's like we're the trusty sidekick you can't resist. Thanks for the love, and here's to more issue-free orders!

Rated 5 out of 5 stars

Superbe service, delivery and product

Easy to place the order. Very rapid delivery of an excellent product!

22 April 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Gary,

Merci for the fantastic review! We're thrilled you found ordering a breeze and that our product zipped to you with lightning speed—talk about a triple win with superb service, delivery, and quality! It's like our product is strutting its stuff in style. Keep enjoying the excellence!

Rated 5 out of 5 stars

Well designed, hard wearing kit

Have multiple products from Native Union, this one was a MagSafe battery pack, which performs well and looks great (very thin) attached to the phone. I have only had one issue with a product from NU and that was resolved and replaced without fuss. I would recommend them without reservation

23 April 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Timothy,

Thanks for the awesome review! Our MagSafe battery pack is clearly stealing the show—sleek, thin, and tough, it’s like the James Bond of phone accessories! We're thrilled you're a fan of our well-designed, hard-wearing gear and that our team sorted out that one hiccup smoother than a spy on a mission. No reservations? You're making us blush! Keep rocking those Native Union vibes!

Rated 5 out of 5 stars

The products are first class

The products are first class. Well designed and manufactured.
But, what is even better is their response. They processed my order and shipped to me even faster than USA companies.

16 April 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Ivan,

Our products are strutting their first-class style with top-notch design and manufacturing, and we're thrilled you're a fan! That lightning-fast shipping? It's like we teleported your order straight to you, outracing those USA sprinters. Thanks for the awesome review—keep enjoying the premium Native Union vibes!

Rated 1 out of 5 stars

They deliver damaged products and make…

They deliver damaged products and make it very hard to return. I had to send multiple emails to receive a return label, which turns out to be not working, making it impossible to receive a refund.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

3-in-1 charger

I love the 3-in-1 charger that I got & also the WhatsApp message/updates that I got right after I made my purchase The delivery was really quick. The package was also very well packed.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Native Union rocks

Well made cables, great customer service, and quick delivery. I’ve only bought from them for the last few years. Their sustainability efforts are appreciated as well.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Very nice product

Easy first to purchase, quick delivery and product expected, good quality very compact, perfect for travelling !

10 March 2025
Unprompted review
Rated 1 out of 5 stars

Native Union iPhone Case but NO!!! protection

Bought two (Re)Classic Case for iPhone 16pro, but separately both my partner's and my phone's screen broke dropping the phones accidentally. Unfortunately these cases have provided absolutely no protection whatsoever. It's a real shame as I had several cases from Native Union and never had this problem before.

21 March 2025
Unprompted review

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