They have a great support team , however the Q takes ages
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just disappointed by the fact that I got informed about price increase but it is not the same info about the price that you can find on their website
Company replied
Great company to deal with. As someone that is new to the country and not a native danish speaker setting myself up with Nature-Energi was painless and has been very easy to deal with. Their custome... See more
Company replied
I've been a customer for about three years, and I was a little suspicious since they signed me up on the street. However, I haven't had any problems at all with them. I have moved during the 3 year... See more
Company details
Written by the company
Vi har en ambition om at gøre grøn strøm attraktiv for alle danskere. Derfor sælger vi grøn strøm til samme pris, som du kender fra traditionel strøm. Natur-Energi er Danmarks hurtigst voksende energiselskab, der udelukkende har klimavenlige produkter på hylderne. Sammen med vores kunder er Natur-Energi med til at skubbe Danmark i en grønnere retning, og vi kæmper for en 100 % fossilfri energiforsyning i Danmark. Natur-Energi samarbejder med WWF Verdensnaturfonden, Folkekirkens Nødhjælp og Verdens Skove om at skabe strømprodukter, der gør en forskel.
Contact info
Dusager 22, 8200, Aarhus N, Denmark
- 70 27 77 80
- kundeservice@natur-energi.dk
- www.natur-energi.dk
Support helpful but took long to reach them
They have a great support team , however the Q takes ages
9 January 2024
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hi Andrea
Thank you very much for your 5 stars and kind word to our costumer service.
Have a nice day.
Mvh. Camilla/Natur-Energi
just disappointed by the fact that I…
just disappointed by the fact that I got informed about price increase but it is not the same info about the price that you can find on their website
17 October 2022
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hi Fra Qua
Thank you for your feedback.
I can not find you in my system, we would like to talk to you.
Can you please give us a call on this number: 70277780.
Best regards, Anni/Natur-Energi
Super service.
12 October 2022
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Lene
Tak for din anmeldelse og de 5 stjerner.
Hos Natur Energi har vi nemlig fokus på kunderne, og vi bestræber os på at yde den bedste service. Derfor er vi glade for at se, at du har oplevet vores hjælpsomme kundekonsulenter.
Jeg ønsker dig en god dag.
Mvh. Camilla/Natur-Energi
Sending bills that are 20 times more
continues to send bills that are 20 times greater than the consumption in the amount of 20,000 to 35,000 DKK. They provide good service in fixing the problem but it repeats again the following month. You have to contact them repeatedly every month to fix it and it happens again. I believe that they do it proven to deposit more money to the company. There are only problems and you cannot cancel because of the binding period.
2 September 2022
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej David.
Det lyder ikke som en god oplevelse, det er jeg ked af at høre du sidder tilbage med.
Jeg har talt med min kollega, som jeg ved du har været i dialog med, ang. den gentagende problemstilling. Det er først og fremmest rigtig ærgerligt, at vi ikke har fået løst den problemstilling der har været ang. din afregning før nu. Det er selvfølgelig ikke godt nok.
Jeg ved at du har haft en rigtig god dialog flere gange med os og at der er fundet en løsning på det.
Vi beklager igen oplevelsen.
God weekend.
Anne-Sofie, NRGi
Super god service!
22 June 2022
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Mark
Mange tak for din anmeldelse og de 5 flotte stjerner du har sendt vores vej.
Vores kunders mening er meget vigtig for os. Derfor er vi glade for at se, at du er yderst tilfreds med den service du har oplevet hos Natur-Energi.
Hav en dejlig dag.
Mvh. Camilla/Natur-Energi
Very Helpful service
17 February 2022
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hi Pervendren
Thanks you for your review - we appreciate
you taking the time to review our customer service.
I wish you a nice day.
Best Regards
Michelle Natur-Energi
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hi Grigore,
We are happy to see that you are satisfied with the customer service you have received
Thanks for the recommendation
Best regards Kiri, Energiselskabet Natur-Energi
god service god dag
22 November 2021
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Finn
Tak for de rosende ord og den flotte anmeldelse.
Din mening er vigtig for os og derfor sætter vi stor pris på din tilbagemelding til Natur-Energi, vores mål er at have glade og tilfredse kunder.
Du ønskes en god dag herfra.
Mvh. Anni Natur-Energi
Super service
8 October 2021
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Søren
Tak for din 5 stjernet anmeldelse - den er vi glade for.
Hos Natur-Energi bestræber vi os på at yde en suveræn service. Derfor er vi glade for at se, at du fremhæver netop vores gode kundeservice.
Du ønskes en god weekend
Mvh. Michelle Natur-Energi
Super god service.
24 August 2021
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Gustav
Mange tak for din flotte anmeldelse og de 5 stjerner.
Hos Natur-Energi bestræber vi os på at yde en suveræn service. Derfor er vi glade for at se, at du fremhæver netop vores gode kundeservice.
Vi sætter stor pris på, at du har taget dig tid til at skrive en anmeldelse.
Du ønskes en dejlig dag.
Mvh. Casper
Energiselskabet Natur-Energi
Very poor provider
Very poor provider. Kept pestering me to join them, which I eventually agreed too. Promised huge savings which there wasn't. Kept getting more expensive with each bill, until the last which was double my previous supplier. I decided to leave them for a better supplier. Then they sent a bill for the same amount, saying it was because I breached the 60 month contract with them, which was never mentioned, and I never signed into. Who in their right mind would sign into a 5 year contract with a new supplier. Avoid.
In reply to your reply, "i didn't feel informed enough"? there was no mention of a contract, and i never signed into one with you. So as far as i'm concerned you can keep sending your bills with the added 1000 kr each month from you're collection agency, they won't be getting paid. I'm no longer living in Denmark, so i honestly couldn't care less. I didn't sign into any contract with you, and if you keep pushing this, i'll just take you to the UK courts to end it. We obviously have stricter laws here to prevent this form of corruption from suppliers.
8 July 2021
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hi Geir-Olav
Thank you for reviewing us.
We are sorry to hear about your experience and that you do not feel informed enough, when signing the contract with our business department.
If you would like that I investigate your case further, please send us an email at socialemedier@natur-energi.dk
Have a nice day,
Best regards,
Anne, Energiselskabet Natur-Energi
I am very satisfied with explanation…
I am very satisfied with explanation given on my queries regarding bill also executive had good knowledge of issue and turn around time was good. Thank you for good service
26 April 2021
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hey Mandur
Thanks for your review.
We are happy to see that you are satisfied with the customer service you have received.
Thanks for the recommendation.
Best regards
Casper
Energiselskabet Natur-Energi
Fast and efficient problem solving
Every time I had to deal with Natur-Energi, it was always efficient and very easy.
15 February 2021
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hi Migle
Thank you so much for your great review.
The opinion of our customers is very important to us. Therefore, we are pleased to see that you are satisfied with the service you have experienced at Natur-Energi.
We appreciate that you have taken the time to review your experience with our customer service.
We wish you a nice day.
Best regards
Birgitte, Natur-Energi
God service.
7 December 2020
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hej Kalle
Mange tak for din flotte anmeldelse og de 5 stjerner.
Vores kunders mening er meget vigtig for os. Derfor er vi glade for at se, at du er yderst tilfreds med den service du har oplevet hos Natur-Energi.
Vi sætter stor pris på, at du har taget dig tid til at anmelde din oplevelse med vores kundeservice.
Du ønskes en dejlig dag.
Mvh. Birgitte
Energiselskabet Natur-Energi
Fast and very good support
Very useful information accurate and fast provided. Fast support and all points clarified. Much appreciated! Thanks!
16 October 2020
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hey Alice
Thanks for your review.
We are happy to see that you are satisfied with the customer service you have received.
Thanks for the recommendation.
Best regards
Casper
Energiselskabet Natur-Energi
Lisbeth was very kind and pleasant to…
Lisbeth was very kind and pleasant to speak with, and her effort made the process of registering with Natur-Energi very efficient and easy.
Thank you!
30 September 2020
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hey Benas
Thanks for your review.
We are happy to see that you are satisfied with the customer service you have received.
Thanks for the recommendation.
Best regards
Casper
Energiselskabet Natur-Energi
Great service from a guy called Kasper…
Great service from a guy called Kasper - 5 seconds and then everything was done and dusted - cant ask for more
30 September 2020
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hey Anders
Thanks for your review.
We are happy to see that you are satisfied with the customer service you have received.
Thanks for the recommendation.
Best regards
Birgitte
Energiselskabet Natur-Energi
Good service
Customer service personnel clearly explained to me what I was not sure about and addressed my concerns satisfactorily.
21 September 2020
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hey Eric
Thanks for your review.
We are happy to see that you are satisfied with the customer service you have received.
Thanks for the recommendation .
Best regards
Birgitte
Energiselskabet Natur-Energi
Fast, kind and effective service
I spoke to Lisbeth today and she was very kind and also effective!
I got my electricity shut off today, (never happened before during my 48 years 🤭) and we handled the situation very fast!
Thank you so much again! 🙏😊
25 August 2020
Unprompted review
Reply from Energiselskabet Natur-Energi A/S (virksomheden er lukket)
Hey Edina
Thanks for the review.
We are glad to hear that you are satisfied with your agreement with Natur-energi.
Best regards
Casper
Energiselskabet Natur-Energi
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