Naturalizer Reviews 66

I ordered boots from here they didn't fit me properly I wore them around the house I got blisters so bad I could never wear those boots again they would not refund me or gjve me a store credit because there was dirt on the shoe they no longer make the boot so I could not size up !!!! They are a piece of shit company now im stuck with a boot I cant wear and im out 160 don't shop there Canadians stay away

My wife ordered a pair of shoes, but they did not fit and hurt her feet. We tried to return them, but this company made it impossible to do so. They did not provide an order number or confirmation. The website stated it sent an email to us to return the shoes, but we never received the email. We will NEVER buy anything from this company again.

I am disabled with no car and I am unable to walk. I returned a pair of shoes using the FedEx prepaid label. I didn’t realize that Naturalizer charged $10 if you use FedEx instead of Happy Returns. I was not able to use Happy Returns because the store with Happy Returns was snowbound from the blizzard in NY. Thus I used FedEx and had FedEx pick up the return. I called Naturalizer Customer Service to refund the $10 return charge. The supervisor would not refund the $10 charge. He said I should have waited and used Happy Returns in the future when it was accessible. I explained that I could not leave packages in my house because I might trip and hurt myself. The supervisor then said that was my option and he wouldn’t refund the return fee. He was condescending. I will never buy shoes from Naturalizer again. The supervisor was not helpful and didn’t care about my situation.

Having worn and loved Naturalizers previously, I didn’t hesitate to purchase the Patrese Bootie, which was on sale for $99. The boots are stunning, with a sculptural kitten heel, sexy pointed toe and quality leather uppers. Unlike Naturalizers of the past, these boots offer no comfort - shallow toe box box, zero support and nonexistent cushioning. Unable to initiate a return, I contacted customer support to learn that there are “no exceptions for final sales”. Moving forward, I’ll stick to more reasonable retailers and brands that offer some comfort.

The designs are beautiful however after buying a number of pairs of shoes they have fallen apart within a few light wears. Scuffs on leather, rips as seams. This is something I've never experienced with supposedly genuine leather or even highstreet shop shoes .

Trying to return a pair of boots that didn’t fit and had tried contacting them via their website email and on their social media channels and NOTHING

I don’t know why people here have only negative experiences — my own experience with this company has been completely the opposite, and I’d like to share it. I live in Finland, and on November 24th I ordered a pair of boots worth over €200, using Klarna as the payment option. The delivery date in the order confirmation was December 19th. The boots actually arrived earlier than promised, already on December 11th, which is quite fast considering that I live on another continent and the package had to go through several transport stages and also pass through our customs.
The boots were very high‑quality and exactly as described. Unfortunately, due to my own carelessness, I made a serious mistake — my size is EU 39, which corresponds to UK 6.5 and US 9. I looked at the wrong column in the size chart and ordered the boots in US size 6.5, which corresponds to EU 36.5. Because of that, I had to return them. I submitted a return request through the website and some days later received an email with a return label. The package has now been returned. So, no problems at all — and if I had been more careful when ordering, I would now have a brand‑new pair of stylish boots on my feet.
The funniest part is that I should have paid about €70 in customs fees for this package, because in Finland everything coming from outside the EU is subject to customs duty — but no one asked me for anything, and the package was delivered straight to my post locker. I’m giving full points, because in my case there was nothing wrong with the company’s service. I will very likely order from this company again in the future, because the selection seems quite good.

I placed an order for a pair of shoes on Dec 1st and did not get any confirmation that the ordered had been shipped, so I emailed on December 9th to confirm that that order was being filled (the money was taken from my account). I have not heard back despite an automated email that says I will get a response in 1-2 business days. I’m not thrilled and not confident that my order will be coming at all.

Worse customer care service I have ever seen I my life and there website is soo contradicting when you place the order it says next business day delivery but than the policy says 1-2 business day. And the shoes are not worth it at all spend your money elsewhere

Bad costumer service. I waited for more than a week for response and also they don’t want to pay for international shipping - that can be very expensive (almost as expensive as the boots).

Terrible customer service. Ordered a pair of shoes for an event and 10 days later still no email to say they are en route. Emailed customer service no reply. Avoid.

If I could give 0 stars I would. Unreliable and deceptive company, with poor customer service.

Awful company who do not care about customers. Ordered 2 pairs of shoes from UK and returned as the sizing information was not clear - the prices being in £ made me think the sizes were UK, which they are not as I found out when the shoes were delivered. I raised this with them and they clearly don’t give a stuff about UK customers.
Waited an age to receive returns labels as their customer service is so slow. Received shoes in 2 separate boxes so had to sent back separately incurring a £20 return charge.
The items reached their depot on Wed 17th Sep and got a refund for one pair a few days later. I am STILL waiting for a refund for the second pair over a week later. Had to raise it will be Credit Card provider as not hearing back after emailing.
I wouldn’t touch this company with a barge pole and will not be ordering a thing from them again!
The shoes are WAY overpriced for what they are. Don’t waste your money!!

No answer, no possibility to return (although I have all the rights), customer service just ignores your emails. I can’t return without their answering, because I am not in US

SOUL Deara Sandal
Was very disappointed. Did order based on description of this shoes. The description says "premium leather". So it's NOT. it's a faux leather and this is statement appeared when you picked the colour. I contacted with the customer service less than 3 hours after the order about a bug on your website and I want to cancel my order as I want to buy real leather. Customer service contacted one week my request telling it's a final sale. Ok, it's final sale, but your webpage mislead people.
Why the description says premium leather???? and after the talk on phone, customer rep sent me return label to send the item back. in this email it says I will get refund "All returned merchandise will be refunded to the original method of payment" .Unfortunate I received e-gift card which I can use only in this store. I don't want to shop in this store, because I don't want to guess If I will get faux leather ( it says when you pick the colour), or premium leather as on description. How the customer should know what is true??? So unfortunately, Naturolizer policy just give you e-gift card which you can use only in there store. I don't want to use it as I don't want to be disappointed with other possible bugs on this website. So I just lost my time 58 doll. Just heads up, to not be disappointed as me
So conclusion:
1. false adverising: - the product description prominently said "premium leathe" but the item was actually faux leather.
2. the truth only appeared when selecting colors
3. broken promise - email with returning label promised a refund to my original payment method, but got e-gift card
4. poor timing - they took a week to respond when I contacted them just less than 3 hours after ordering.

I would have loved to give a good review but I did not receive what I ordered. I placed an order for the Genevieve slide sandals in black (size 7) specifically to take on vacation with me. Unfortunately the company sent me a pair of Sam Edelman flip flops in a size 9 1/2. I called customer service and a floor manager to get the situation rectified and was pretty much told they could not help me. I needed to return the wrong pair first (Wrong pair that they send me) and place a new order for the ones I wanted and there was no garentee I would get it on-time. I explained to the manager I did not make this mistake the company did and they should fix it. They only thing she said she can do is give me 20% off and a code for free shipping but I would have to pay upfront. Worst costumer service ever!

Returns policy states final sale items cannot be refunded. Be aware this means NEVER. So if you receive a pair of shoes with a heel missing you cannot have a refund. So do not buy anything in the sale as they ship faulty items and no refund is permitted

I purchased pump shoes from them, and they were not true to my size. The shoes are too big! I emailed them, sent photos, and have not received a response until now. Poor customer service. No returns at all and poor quality on shoes.

I had a very disappointing experience with Naturalizer. I ordered shoes in size 6, but after waiting almost two weeks for delivery, I received size 3 instead. I immediately contacted customer service and requested a refund and return, but I have not received any response to my emails. The lack of communication and accountability is extremely frustrating. I expected better service from a brand like this and will not be ordering again.

I ordered these shoes on preorder in July and they still haven't shipped. It has been over a week when they said they would ship and no communication from customer support even when reaching out to inquire when they would be shipped. I got these shoes from my wedding and disappointed with the service. The worst part is I can't even cancel my order, but I have no idea when they will get here/no answers from support. I think I may have fallen for a scam :(