Natural Strains logo
Visit website

Natural Strains  Reviews 

1,197
•
TrustScore 4.5 out of 5

4.5

Health and beauty shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Genuinely, am always sceptical reading reviews so thought I’d ad my two cents incase it can help anyone decide. 5 stars chaps. Ordered for the first time on Monday afternoon, super lemon h... See more

Rated 5 out of 5 stars

​I have been using Natural Strains for my CBD needs for a while now, and they are hands down the best in the UK. Their products are high quality, legal, and effective, but what really sets them apart... See more

Company replied

Rated 5 out of 5 stars

I purchased strawberry hemp flowers. Being completely honest I didn’t expect much due to it not being the real deal with thc but this blew me away, it smells tastes and smokes like the real stuff but... See more

Rated 1 out of 5 stars

Consistency changes with every order. Same price as the thc versions which are of better quality. Even if you complain about the poor quality (the black hash). I paid £400 for 2oz plus postage for che... See more

Company replied

Company details

  1. #151 of 255 best companies in Health and beauty shop
  2. #169 of 277 best companies in Vitamin & Supplements Shop
  3. #50 of 71 best companies in Wellness centre

Written by the company

Natural Strains is a UK based premium wellness brand creating refined, hemp derived CBD products and supplements for focus, recovery and everyday performance. Our oils, gummies and performance blends are lab tested, produced to UK regulatory standards, and made using carefully selected ingredients. We take a considered approach to every detail from formulation and consistency to responsible sourcing and thoughtfully chosen, recyclable packaging. Designed for modern routines, Natural Strains offers calm, dependable products that support balance without excess or exaggeration.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,197)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Unpleasant experience

I ordered black hemp hash and it was nothing. I used it with tobacco but it was nothing. No feeling and flavor.
Will not ever buy from them again.

4 December 2025
Natural Strains logo

Reply from Natural Strains

Hi khalid,


Thank you for taking the time to leave a review we’re genuinely sorry to hear that your experience didn’t meet expectations.

Hemp hash products can vary significantly in aroma, texture and perceived effects depending on individual tolerance, usage method and expectations, particularly when compared with traditional products. Our products are compliant hemp derived items and do not contain intoxicating levels of THC.

That said, we always want customers to feel confident in what they receive. If you’d be open to it, we’d really appreciate the opportunity to understand more about your order and see whether we can help or clarify anything further.

Please feel free to contact our customer support team directly at care@naturalstrains.co.uk with your order details so we can look into this for you.

Kind regards,
Natural Strains Support Team

Rated 1 out of 5 stars

Sent me the wrong one and would

Sent me the wrong one and would not let me swap it for the one I actually ordered

4 July 2025
Natural Strains logo

Reply from Natural Strains

Hi, Domanic

Thank you for your review. We’d like to clarify the details of this order for transparency.

The item sent was the correct product as placed in the order and was purchased as part of a 70% discounted clearance promotion. As outlined at the time of purchase, clearance items are final sale and not eligible for swaps or exchanges for alternative products.

We understand this may have been disappointing, however we were unable to exchange the item for a different product that was not part of the clearance offer.

If you believe there has been a genuine error with the order itself, we’d be happy to review this further please contact our support team directly with your order details. Care@naturalstrains.co.uk

Kind regards,
Natural Strains Support Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look