naturanda.com Reviews 46

Our travel agent booked us on the Alhambra including Nasrid Palace tour in late Dec 2025 and this was included in our final itinerary. We were really looking forward to this tour as when you think of the Alhambra you think of the Nasrid Palace, not gardens or dusty ruins (just look at the postcards). It was to be the highlight of our tour in Spain, and we had extended our time in Granada to make the most of it. Our agent has advised that Naturanda cancelled our booking at the last minute and that at that point they could only book us on a tour for us to the Generalife and Charles V palace. Unfortunately, we only found this out when we were stood with 20 other people and I was confirming the above situation with our agent on WhatsApp. The Generalife and Charles V palace guide (different company) told we should come again - not an option when travelling all the way from New Zealand for a once in a lifetime experience. So disappointed and feel very let down by Naturanda, who really spoilt the end of our holiday. Resigned to never seeing this sight. Have recommended to our travel agent that they really reconsider using Naturanda as they are an unreliable partner, who are not to be trusted to deliver on what they promise. Recommend other travellers' book early directly on the official Alhambra website. Unfortunately, I cannot give a minus star review. Naturanda - please do not reply to this review with a meaningless AI generated apology.

If there was zero star I would definitely give it to the worst, dishonest tourist company I’ve dealt with. I’ve booked my tour from Seville to Granada 3 months in advance to secure Alhambra entrance ticket and paid more than £300 for family of 3 to be told on the day that my booking doesn’t have access to Al hambra and they blamed on the ‘get your guide’ app. Completely dismissive, unapologetic and inefficient. On arrival to Alhambra ticket office made it clear that it’s totally naturanda fault and lack of efficiency and to be told that we don’t have access to everything ! It was not only us, there was another family of 5 in the same situation. The response from the company was completely useless and dismissive. I’m definitely suing them for ruing my whole trip that I’ve planned way in advance. This is not a company it’s a SCAM. Terrible avoid.

My wife and I went on a tour to Tangier Morocco. The tour guide was quite late picking us up and could not speak English, despite our bus carrying all English speaking customers. The guide never introduced herself and provided no commentary on the journey or explanation of what we needed to do as we left Spain and entered Morocco.
The bus we travelled in was most uncomfortable. It wasn't old but the suspension was shocking and we were severely bounced around throughout the journey. The trip to and from the sea port was 3 hours long each way. No comfort stops occurred on these journeys.
Once in Tangier the local guide was much better at communicating. The guide was upfront telling us shops he took us to gave him commission on sales, which is can understand him doing, but was a waste of time for me and my wife.
All in all a disappointing and expensive day out.

We booked a day trip from Seville to Caminito del Rey with a 9:50 AM meeting time. The guide did not show up. We spent over an hour calling the provider and messaging them, but no one answered. We were left standing in the winter cold with zero information.

At 10:05 AM, a message via GetYourGuide claimed a replacement was coming, but they gave no ETA. We waited until after 11:00 AM. Since we only had a few days in Seville, losing the entire morning meant it was too late to plan any alternative trip. Our day was effectively ruined.

The most insulting part? Three minutes after we finally gave up and left, they messaged saying they arrived. We told them we were turning back and would be there in 5 minutes, but they refused to wait and drove off. They expected us to wait over an hour for them in the cold, but they couldn't give us 5 minutes of grace.

Don’t be fooled by previous positive reviews. A company shows its true colors by how they handle problems. Their lack of communication and total lack of respect for their customers' time is unacceptable. They took a huge portion of our limited time in Seville and wasted it. Avoid this provider.

We had an audio enhanced guided tour of the cathedral and giralda in Seville yesterday with Nieves. Cannot recommend highly enough. She brought the history of Seville to life with interesting stories and pointed out so much historical detail that would be missed if you just visited alone. The sites were super busy and she navigated us through the crowds , highlighting the key spots. Group size was big but as we all had headsets we could hear perfectly throughout. Wish the Alcazar tour hadn’t been fully booked as we def would have booked it

NOT CHILD FRIENDLY.
In hindsight a group of 7 people probably could have got a decent private tour for €500, but as it stood we hoped for decent things. It got off to a bad start when the driver of the coach didn’t even wait for me to sit down carrying my 5 month old in a car seat; I almost went flying. We’d booked the trip to Ronda with all the stops in between. The problem was at each of the stops the guide Jesus ran off like a man possessed unwilling to wait a minute or two for us to sort out our son. This meant we’d arrive after everyone else and he’d finished describing whatever local we’d gone to. This continued for each stop of the trip, even to the point where one point me and my wife just stayed on the bus to sort our son out. The whole trip was punctuated by the driver not waiting for me to sit down (as I was helping with him) and lurched down the coach forward again almost sending me flying. On the positive side the locations were great although there did feel like a lot of time pressure. I’d either hire a car in future to do at a more relaxed pace or do a private tour. So make a note if you have young children!

This is the most unprofessional organizer l ever experienced. We were picked up by a taxi from the hotel and got dropped off in the middle of nowhere at Venta Andres.

The lady called me one day earlier and told us nothing where we will be dropped off, just that we should wait outside for the guide to arrive, which will be a few minutes later.

After sitting in the burning sun for over 50 minutes and after several tries to call their office, where nobody picked up the phone and no response to the WhatsApp sent to their business account, the bus showed up.

After expressing my disappointment, how we are treated, the guide showed now understanding.

We canceled the trip and got back to the hotel by taxi, as this is not the way I want to be treated after paying 300€

Had a fantastic trip to Gibraltar. The guide Antonio and the driver (forgot his name) were a great company. The guide told lotst of stories and history regarding Sevilla, Andalusia and Gibraltar. They were helpful and informative all the way through.

Seeing the view - we could even clearly see Africa - was incredible. The cave was stunning and obviously the taxfree was pretty swell.

At some point my mom fell and hit her head, knees and shoulders. The tour guide was so kind to take care of her the rest of the day. That was incredibly kind of him. Thank you, Antonio!

We were so pleased with Naturanda that we have already booked a new tour - tomorrow we are going to see Itàlica, the Roman City. Really looking forward to it.

We did a tour from Seville to Gibraltar. The transportation was good and we had a friendly guide. Too bad we only got 20 minutes at Saint Michaels Cave and didn't go to the viewing platform. We also didn't get time to walk there, but when we got back to the city we did get (for the second time that day) an hour of free time in the town center. And when we are going back, we also had to wait a long time before another group was back at the van.

I had a wonderful experience in Donna park worth naturanda. Profesional and fun! Thanks Hugo for your enthusiasm and passion with nature

Started well. Good information etc and competitve prices. Tour with several people but unfortunately arrived on Easter week and our tour being in english our poor tour guide was bullied by rest of her team and waited 1 hour ro get into cathedreal where others "passed" so unfortunately only got to walk to top of Giralda and had to abandon tour (as many others did also) as we had other schedules booked and between waiting at the office, queuing we were running 2 hours late.... should really ask for refund and repeat as the crowds were crazy....

Ismael in Seville on 26th February. He was wonderful. Passionate. Learnt lots. Both the cathedral and palace are marvellous. Not easy to find where to review on this site. Hope Ismael reads it as he was so great.

We bought tickets to the palace from this company, which we had to pick up at their office before visiting. At the office, they told us that they knew nothing about our order and that the confirmation of purchase by mail was not important to them! Another woman nearby had a similar problem to ours. Fraudsters, do not deal with them!

I went on an appalling horse-riding trip that wasn't as described. We did not receive a two-hour trip suitable for all levels as detailed on their website and I also phoned them prior to booking etc.

I want my money back as it was a disgraceful joke.

I tried complaining to the company but got zero response in spite of several attempts to contact them. I tried contacting the tourist office in Seville. They were sympathetic and helpful and suggested I use the Naturanda complaints form which I did (zero response) and I've also tried using an online service to get in touch with them. Naturanda's lack of response is shocking. I've now contacted my credit card company to get my money back. I warn you, don't use this company. I went on lovely walking tours any boat tours organised by other companies and the tourist board. Seville is a beautiful, amazing place and it's sad to see their reputation being ruined by this dishonest, unhelpful lot.