Very easy to order and delivery was quick. It would be better if Natures Aid could send an email confirming dispatch and with a Royal Mail tracking number.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products are great and always delivered when stated. The service is exceptional. One delivery of mine went missing and after an email to them I was kept informed daily on the situation and a repla... See more
Company replied
I have ordered online before, after stock in our health shop went intermittent, and I always enjoyed good service and speedy delivery. But I was very disappointed to find that in future only orders ov... See more
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I contacted Natures Aid regarding a bottle of Flaxseed Oil Softgels 1000mg (180 softgels) that were bought in October 2025, I didn't start them until January 2026. Opened the bottle and all seemed li... See more
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Company details
Written by the company
Experts in Natural Health since 1981. UK Manufactured. Manufactured to GMP standards. Award winning, innovative nutritional supplements. Holding a Pharmaceutical Manufacturing license (MHRA)
Contact info
St George's Park, PR4 2DQ, Kirkham, Preston, United Kingdom
- 01772686231
- sales@naturesaid.co.uk
- www.naturesaid.co.uk
4.4
Excellent
1k reviews
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Replied to 86% of negative reviews
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Reply from Natures Aid
We appreciate you taking the time to share your feedback.
Natures Aid
Fantastic products let down by delivery…
Fantastic products let down by delivery and communications
11 September 2025
Reply from Natures Aid
Sorry to hear about the delivery issue. We appreciate your feedback and are happy you like our products. We are currently reviewing our delivery processes.
Natures Aid
Easy to use website & quick delivery.
11 September 2025
Reply from Natures Aid
We're happy to hear that our website was easy to use, and our delivery was quick. Thank you for your positive feedback!
Natures Aid
Have used Natures Aid for about 6…
Have used Natures Aid for about 6 months now. Fast efficient service and reasonably priced. No complaints at all.
5 June 2025
Reply from Natures Aid
We're happy to hear that you've had a positive experience with our fast and efficient service over the last six months. We appreciate your feedback and thank you for your review.
I found it quite extraordiary …
I found it quite extraordiary that an order for OSTEO ADVANCE could be taken one day and money taken for them from PayPal but then to be told that they could not be sent, you had none and were not selling them any more or offering any thing in lieu.
Yes, the money was refunded, but given the importance of maintaining bone strength in the elderly, toback out of the market without explanation sets alarm bells ringing. What went wrong?
4 September 2025
Reply from Natures Aid
We appreciate your feedback and regret the inconvenience caused by your order issue. We acknowledge your concern about the product's discontinuation.
Thank you for your feedback.
Have been using this product for years
Have been using this product for years! Very satisfactory.
14 July 2025
Reply from Natures Aid
We're happy to hear that! We appreciate your continued support and positive feedback.
AVOID Vit D3 min drops, UNSAFE product
I have been gifted the nature aid vit D3 mini drops for my newborn baby and I’ve been using it for the past 6 weeks. For the past 2-3 days I’ve been noticing small black bits around and inside my baby’s mouth, hands and bib. I’ve been looking for the source of those only to find out this morning that the liquid Vit D3 inside the bottle was FULL of those! Some of which were pretty big! Looking closely these are bits of RUBBER which I imagine are coming from the squeezy top of the bottle. Absolutely disgusting, unsafe, unacceptable standards for a product designed for babies!
I am so angry at the thought that my baby has been fed black rubber with his vitamin!!! I don’t care if mine is a faulty item, this is still unacceptable and This product should not be sold anywhere!
13 August 2025
Unprompted review
Reply from Natures Aid
We're very sorry to hear about the issue you experienced with the Vit D3 drops and the rubber particles. We appreciate you bringing this to our attention. Product safety is our priority. We're taking this matter very seriously and will investigate immediately.
We have requested for you to provide your order number as we can see your review has been left organically and not via an order. Thank you for your feedback.
I dislike using this way of ordering…
I dislike using this way of ordering and until this last time have ordered by phone. This time no one answered the phone. I had to ask someone to do it for me.The actual order came through ok.
29 July 2025
Reply from Natures Aid
We appreciate you taking the time to share your ordering experience. All our customer ordering is done via the website and not over the phone.
However, we'll look into this issue and see if it is something that we should introduce if there is enough demand for it.
I have been using Natures Aid for…
I have been using Natures Aid for several years now and the delivery is always speedy. Would recommend
15 July 2025
Reply from Natures Aid
We appreciate you taking the time to share your positive experience with us. We're happy to hear that our speedy delivery service has met your expectations over the years.
Reply from Natures Aid
We are sorry to hear that. We will always ship as quickly as possible for next day delivery. We will investigate this further and review our processes to improve. Thanks for your feedback.
disappointed
I was disappointed with my shopping experience.
I had ordered Rosehip capsules as a favour for a friend.
Although I paid for them , I wanted them delivered to her address.
It took a week for the capsules to be delivered and they came to me and not to my friend as requested.
In hindsight, I should have purchased them through Amazon. I would have got them sooner and without paying for delivery.
10 July 2025
Reply from Natures Aid
We appreciate you taking the time to share your experience. We are sorry to hear that the order was delivered to the wrong address and that it took longer than expected. We will review our processes to prevent this from happening again.
Your products are very good and the…
Your products are very good and the delivery was also timely
10 July 2025
Reply from Natures Aid
We're happy to hear that you are happy with your products and received a timely delivery. We appreciate your positive feedback.
Well done thank you.
24 June 2025
Reply from Natures Aid
We are happy to hear that you had a positive experience. Thank you for your feedback; we appreciate it.
Value for money
Value for money. Have used products for a long time Sadly where I shop don’t always have in stock ( must be popular). Hence an on line shop . Delivery was a bit long but glad to receive my products
16 June 2025
Reply from Natures Aid
We're happy to hear that you find our products a good value! We appreciate your long-term support. We are sorry our products are sometimes out of stock locally and that delivery took longer than expected. We are working hard with the retailers to improve their stock holding. We value your feedback.
Reply from Natures Aid
We are very happy to hear that you received great service. We appreciate your positive feedback and your time.
Reply from Natures Aid
We're happy to hear that you had a good experience with our product and delivery service. Thank you for your positive feedback!
Reply from Natures Aid
We're happy to hear that our service was efficient and timely, meeting your needs. Thank you for your positive feedback; we appreciate it.
Reply from Natures Aid
We're happy to hear that you had an easy ordering experience and prompt delivery from ourselves. Thank you for your feedback.
Its the only brand for me…
I have Myalgic Encephalomyelitis and have always used Nature's Aid supplements (I purchase from Medino online) and have always found them to be good. I currently use their Taurine, Cod liver Oil, B12 and Folic Acid alongside my prescribed meds. Their Taurine has changed my life! Chronic Fatigue causes cognitive impairment and brain fog - i struggled to concentrate at work and with day to day life. I have been taking their Taurine for about a year now and I can honestly say it has helped with my concentration, memory, focus and energy levels. Thankyou Nature's Aid
26 April 2025
Unprompted review
Reply from Natures Aid
We're so happy to hear that our Taurine supplement, along with our other products, has positively impacted your life and helped with your concentration, focus, memory, and energy levels. We appreciate you sharing your experience!
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