Horrible Experience
In Dec 2015 Naturescapes.net ran a promotion whereby when you buy a gift certificate for at least $40 you get a free gift certificate for $20. I asked my family members to buy me these certificates for Christmas and used them to order a tripod gimbal head. I then posted about this promotion on a deals website as it was a great deal. When Naturescapes found out that I had posted this promotion on a deal website I received a very rude and nasty email from Greg Downing, the CEO of Naturescapes. Here is the unedited text of that email: "Dear Matt, We unfortunately did not catch on to the trickery you pulled on our website until it was too late. I hope you're happy with the new gear you scammed us out of and sleep well at night knowing you took advantage of a small company who's main mission is to help others. Not only did you scam us but you also posted how others can as well - and all during the holidays. So (F word) FESTIVE of you. A piece of work you are. You have no morals and any future attempts to purchase from our store will be denied - legit or not. We don't take money from losers. Happy Holidays - Rot in hell." I was appalled when I received the email and tried to work with Greg to figure out what I had done wrong but he was not interested. This is appalling customer service. Any company that sends emails to its customers containing the F word should not be getting business.