Navy Professional Reviews 155

This company (run by a female CEO) saw the bar, covered the bar in unique titanium coating, and raised the bar up to a glittering gold plinth, higher than every other bar, to be admired and reverred. Navy Pro tools honestly changed my life, and they have become my most prised and loved tools. Their exquisite precision, heigineic coating, and world class craftsmanship is nothing short of outstanding. Holding them in your hand makes you feel like an artist, and the clean, precise, effortlessly sleek manicure you can create is your canvas. That's without even mentioning their stunning customer service which has made me want to become a Yorkshire lass (but being from Wimbledon I just married a Yorkshire man instead).

I am a Biab salon in Belgium, and I love your products. my customers also love your hand cream and oil.
keep it up!

I have been using the Navy Cuticle Balm for a few months and it’s brilliant. The balm is not greasy, smells amazing and my cuticles stay moisturised for hours. It comes packaged in a cute little pot that I can easily carry with me. If you struggle with dry cuticles this product is perfect.

To create perfect nails you need the right tools. I take pride in my prep using @officialnavyprofessional tools.
If you ask me what my favourite luxury manicure product is it has to be
@officialnavyprofessional cuticle balm, an incredible smell.

I just had to write a review on the cuticle balm!
I have been selling this in my studio for a number of years now and my clients results are next to none.

The balm comes in a travel-friendly tin, making it easy to carry in my bag or purse. It’s so smooth and creamy, making it easy to apply without feeling greasy or too oily.

I just love how long-lasting it is. Even after a few hours, my cuticles still felt moisturized and nourished.

They look healthier, feel softer, and are less prone to dryness and cracking.

I highly recommend the Cuticle Balm to anyone looking to nourish and protect their cuticles. It's a fantastic product and has become a staple in my nail care routine. Give it a try, and I'm sure you won't be disappointed!

I’ve been in the makeup industry for a while now but recently ventured into nails and knew I wanted to start with the correct tools. I came across NAVY and never ordered so quickly! There whole brand is on another level, the scent, the tools, everything! I also love the background of the brand and how Rebecca started Navy. I hope to order more products in the future!

I absolutely adore my Navy professional tools! I cannot go without them now!
I’ve ordered from them a few times, all of the products are amazing and super quick delivery! 🫶🏼

Been using navy for my full nail career, they go above and beyond to give you the highest quality! ( down to the packaging) currently reusing my navy candle as a jar for my cuticle & brow balms, works a great if you haven’t tried it you need to!

An absolute must-have

Placed an order a few days ago and so impressed with how quickly it came! Beautiful packaging with the gorgeous Navy smell. Love all of the products and I’d 100% recommend

Imperfections in the titanium coating.

They advertise perfect items and then send you items which are less than perfect. Be warned, because they try to STEAL your money by saying once you open the box it is not refundable. But how can you possibly know the item is flawed unless you open the box? Ps - The box is fully sealed so you can’t see inside.

I wouldn’t usually write a review - but there’s no doubt there items are expensive and for the price point you would expect nothing other than perfect.

If you’ve already been trapped by their dodgey refund policy contact your bank or credit card company. If the items you’ve been sent are not as described - you may be eligible for a claim and your money back.

Just because they are a small business doesn’t mean they shouldn’t be held accountable. I wish I could send a picture of the cuticle clipper (Helen) that I received! I wanted to cry because i got conned into thinking the finish would be flawless!

See my profile pic for picture of the item I received. My advice just stick to the trustworthy OPI brand or a really good find on Amazon! Do not waste your money!

Unreal products. Yes they’re pricey but you get what you pay for. The results from using these have been absolutely incomparable to anything else on the market!

Great products. The nail clippers, especially, were a joy to use. One minor issue: The nail clipper is already cosmetically damaged out of the box: specifically, the part of the lever below the pin where it comes in contact with the round protrusion on the upper clipper. The plating in that area has already worn off... not sure why, because it hasn't been used. Anyway, I'm thinking of ordering the super fine nips now that they're no longer on pre-order.

Mainly subtracting a star because of customer service. What a lot of (small) businesses don't realise is that commanding a premium price for their products means they are expected to provide exceptional customer support. More so if they're also targeting professionals — which I'm not, by the way — but B2B by nature also requires a more engaged level of customer support.

Order placed on 4 Jan. I bought GBP300+ worth of items. None of my products were on a preorder basis and I selected the fastest shipping possible. They were also back from the holidays, so it's no longer a "seasonal period". I messaged them on 9 Jan re: my order. But also called the following morning. Then they finally revealed the reason for the delay: they were waiting on ONE single item to arrive from their manufacturer before shipping. Anyway, I told them fine... but I would maybe consider cancelling the following week if the order doesn't arrive by then. At which point I think the lady on the other line panicked and offered to ship the rest of my products right away. Although I managed to talk to them on the phone, my email remained unanswered/unacknowledged.

Areas to improve:
1. Proactively communicate delays. Don't wait for customers to contact you.
2. Strive to communicate to your customers across different channels. I get that the email was now a duplicate of the issue I raised. Premium customer support means that you still address it to acknowledge that you've had a call with me.

I don't think being a "small" business is an excuse, because there are PLENTY of small businesses out there that do better. (Culturally, just look at how small business in Japan do business.) It's really just a matter of how you prioritise and invest time/resources within your business. And if you can't/don't want to provide some competitive level of customer support, you might want to reconsider your pricing strategy and positioning.

I’ve emailed several times, regarding my order, spoke to Alexandra and was advised to email the company, however I’ve had no response from them whatsoever.
Disappointed with the service and with the curlers , they are cheaply made not of the standard of their other products.
Hi I have re sent the emails, these have definitely been sent to the correct email address I’ve double checked, and they are from my other email address as that’s the email address used when placing the order, dolledup one order number NPRO1025660

Love all of the products from navy! The smell is amazing and they really do work. My clients also love the cuticle balm. Customer service is perfect & postage always super quick! Would definitely recommend to anyone!

As a lover of all things Navy I was so excited to visit Navy Farm for a wreath workshop. It totally exceeded my expectations. Beautiful food, attentive hospitality and an intimate and fun experience learning wreath making. The farm is breathtaking and we met Rebecca who epitomises Navy with her warmth, friendliness and professionalism. I booked as soon as the event was launched and some of my friends missed out - book quickly next year when you see the events advertised!

What a lovely company!

It’s not very often you come across a company so easily contactable & willing to help. I’m afraid I didn’t catch the gentleman’s name who dealt with my issue but I think it was “Dave” “David” or “Daniel”. Anyway he was lovely, very helpful and helped to get my issue resolved same day! Which was totally nothing to do with Navy but more to do with a silly post man!

Thank you - P.S. I received my first tools today & I absolutely love them. Will 100% be buying again.

Amazing customer service. I had a issue with a product and really needed help. Bec was able to ring me the following day and send a replacement product out. I can't work without my navy tools...amazing products and service!

I had an amazing experience as I had a specific time limit (within expected delivery estimates) to receive products as they were travelling with a friend to me. Customer team was very responsive and helped me make sure everything I ordered arrived on time and together. Products are looking amazing and feeling great! Can’t wait to put them to the test!!!

Had an issue with my tool and Bec was kind enough to sort me out immediately. Was offered discount and refund toward a new tool! Wonderful customer service. ⭐️

Products are fine but service not good. I paid a very high price for next day delivery considering the tiny 15g product. I placed the order on 17th and my order was dispatched on Wednesday 19 April however didn’t arrive Thursday. It arrived on Friday 21st and has a 48 hour stamp which isn’t what I paid for. I’ve emailed 3 times, messages on instagram and also Facebook but seem to be getting ignored. #NP890310