Made a mistake by entering my email address wrong so no confirmation email, I emailed these guys and had a reply from Efren with in hours, sending me my confirmation for parking! I was so worried abo... See more
Company replied
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Review summary
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Reviews shaping this summary
I spoke with Hannah today regarding paying the drop off fee at Birmingham airport - due to a massive queue there was no way I was under ten minutes and the website wouldn't let me pay. She quickly con... See more
Company replied
Web chat with Sam for advise regarding parking. Sam remained professional and helpful through the chat. Staff in general have been helpful throughout my contact with them. Nothing as worrying like... See more
Company replied
Emailed the NCP team as had issues with my web browser making an amendment to my booking. What a lovely prompt response with a clear explanation and it turns out that there is a grace period when... See more
Company replied
Company details
Written by the company
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Contact info
United Kingdom
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4.6
Excellent
13k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very helpful and understanding
Very helpful and understanding. Very quickly resolved my problem
4 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear John, we appreciate the fantastic review via Trustpilot, we are glad we could be of service. If you need any further help, please reach out to us at TPNCPreviews@ncp.co.uk. Best regards, NCP
Great response
4 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Jacqui, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via
Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Sam was very helpful and resolved our…
Sam was very helpful and resolved our problem easily and with no fuss.
the whole booking experience has been straight forward and worthwhile
2 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Micky, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Gotterdammerung
This was a very mixed experience which took 3 months to sort out. Customer Services were very helpful and had, I thought,solved the problem almost immediately. However there was clearly a glitch in the system because I was pursued 3 times by NCP for a debt I didn’t owe and which their customer services team had acknowledged twice in writing that I didn’t owe. Finally NCP sent the non existent debt to a debt recovery agency and I again had to write a detailed rebuttal of this ‘debt’ for £2.50 which had been paid and by now had risen apparently to £170. Fortunately I had a complete audit trail. I hope this is over now but will wait and see. However please note that once you can get through to them the customer services team were excellent and must be tearing their hair out that their helpful responses are being completely ignored while NCP collapses around them
22 May 2026
Unprompted review
Reply from NCP National Car Parks
Dear Lilian, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
My query was addressed promptly and my…
My query was addressed promptly and my overpayment was refunded quickly and efficiently. Thank you
2 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Graham, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Very good listening skills
Very good listening skills, and quickly resolved a payment issue.
2 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Anne, thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
Very helpful customer service
Very helpful customer service. Very pleased.
2 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Will, your feedback is incredibly valuable to us! We're thrilled our Customer Service Team could provide you with the help you needed. Thanks for sharing via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Excellent customer service
Excellent customer service. I made an error when entering my vehicle registration and contacted NCP for assistance. The matter was dealt with quickly, professionally and very fairly, with the correct registration added to the exemption list as a gesture of goodwill.
The response was prompt, clear and extremely helpful, and the issue was resolved without any unnecessary fuss. Really appreciated the understanding and excellent service. Thank you Jenna. You’re amazing.
2 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Aftab, thank you for your wonderful feedback! It’s amazing to hear our Customer Service Team made such a positive impression. We truly appreciate your review via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Great Customer service
Web chat with Sam for advise regarding parking. Sam remained professional and helpful through the chat.
Staff in general have been helpful throughout my contact with them. Nothing as worrying like receiving a PCN.
Thank you Sam. Keep up the good work.
1 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Trish, we’re so grateful for your review! It’s fantastic to know our Customer Service Team was able to assist you in a meaningful way. Thanks for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
9pm query answered promptly
9pm query answered promptly.
Sam was quick to help and talk me through some changes I needed to make.
I needed help to change a car registration on my NCP annual pass.
10/10 Sam
Thank you.
1 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Eric, thank you for your kind review! We’re so pleased that our Customer Service Team could help you. Your feedback via Trustpilot is greatly appreciated. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Sam was very helpful and resolved my…
Sam was very helpful and resolved my issue promptly
1 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Vithun, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
You answered my emails promptly and…
You answered my emails promptly and resolved the situation promptly and satisfactorily.
1 September 2026
Unprompted review
Reply from NCP National Car Parks
Dear Lynda, it’s great to hear that you had a great experience with our Customer Service Team! Thanks for sharing your thoughts with us via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Thank you Sam for sorting this…
Thank you Sam for sorting this parkingout for me. I am most grateful. Sam is very reassuring and I am grateful
31 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Lisa, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
Great service
Achieved exactly what I wanted (to amend a booking which I had made for the wrong day) within a few minutes.
31 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Sarah, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Sam provided great customer service
Sam was very helpful regarding confusion about a parking payment. He sorted out the situation and explained what had happened and what to do in the future.
31 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear YDS, thank you for the glowing review! We're so glad our Customer Service Team met your expectations. Your feedback via Trustpilot is much appreciated. Please do get in touch with us should you need any further help. Best regards, NCP
Sam Quickly solved the problem
Sam Quickly solved the problem, had a very kind attitude
31 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Kubra, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
We had a problem when parking
We had a problem when parking, I went on the chat and spoke to Laura mae she was very helpful and really understood what I was going through
31 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Abbie, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Quick and helpful
Quick and helpful - forgot to pay for a session and they gave me a link to pay now - no penalty! Phew - thanks Hazel
30 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear David, thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
Express Lane Security BHX
Needed a time specific reply to enable smooth airpot check in, had to chase once but received full response and information required in time, very good
29 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Andrew, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
Fine cancelled ✔️
I was 2mins over after queuing 10mins to get out of Birmingham airport drop off pickup. Fine £100 in the post. Thankfully common sense and decency prevailed . Well done NCP
9 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Tim, thank you for your recent Trustpilot review. We are sorry to hear your feedback and would be happy to review your PC issuance with you. Please do respond to the information request we sent a short while ago or email us at TPNCPreviews@ncp.co.uk so we can discuss the case with you. Best regards, NCP
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