I was sceptical at first about Nebeus but then I trusted them with my crypto, 1st my crypto has been kept safe, 2nd the investment options to grow your crypto are vast and reliable. They do things the... See more
Company replied
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See what reviewers are saying
I strongly advise against using this service based on my experience. The main issue is that transfers simply remain pending without progressing, and there is no clear explanation of why this... See more
Company replied
I used to deal with all kinds of headaches trying to turn my crypto gains into something usable in my day-to-day life. Every time I tried transferring from exchanges to my bank, there’d be issues: del... See more
Company replied
I've been impressed with Nebeus' platform, which provides solid interest rates on crypto holdings. Their customer support is also top-notch, offering quick and personalized responses to inquiries. Two... See more
Company replied
Company details
- #107 of 115 best companies in Financial Institution
- #9 of 18 best companies in Cryptocurrency Service
- #159 of 163 best companies in Non-bank financial service
Written by the company
We appreciate our user reviews as they allow us to improve our service. The majority of them, however, are comments regarding transactions which have fallen under our Anti-Money Laundering controls. In compliance with EU regulatory standards, we cannot disclose such information publicly. We will therefore only address these issues through our Customer Support. We will only reply to feedback on technical concerns and product issues here.
Contact info
London, United Kingdom
- info@nebeus.com
- www.nebeus.com
You should know
3.8
Great
582 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Very easy to use
4 December 2024
Reply from Nebeus
We’re thrilled to hear that you find it very easy to use! Making things simple and user-friendly is exactly what we aim for.
Reply from Nebeus
We appreciate your feedback! We're glad you find it simple and effective!
There is no track number or information…
There is no track number or information about the card delivery
26 November 2024
Reply from Nebeus
Thank you for sharing your feedback. We understand how important it is to have detailed updates about your delivery. Unfortunately, tracking numbers aren't available at the moment, but we’re actively working on improving our delivery processes to provide a better experience in the future. We appreciate your patience and understanding as we make these enhancements.
Reply from Nebeus
We truly appreciate your feedback! Whenever you need us, you know where to find us.
Average
Well, registration was hassle free. Though currently having some issues with an incoming payment. I understand they are going through some kyc regulation thing so I will hold on to this and come back later to see the outcome before I make any comment.
21 November 2024
Reply from Nebeus
Thank you for your feedback! We’re sorry for any inconvenience caused. Our team has reached out to you, and we’re happy to see the issue has been resolved.
Easy and clear
28 November 2024
Reply from Nebeus
Thank you for your feedback! Feel free to contact us anytime you need assistance.
Application perfect work
Application perfect work. By, Sell, Deposit, withdraw. All congratulations!!!
28 November 2024
Unprompted review
Reply from Nebeus
Thank you for your fantastic feedback! We're thrilled to hear you're enjoying the app's features. Your support means a lot to us!
Reply from Nebeus
Thank you for your feedback! Always here and ready to assist whenever you need us.
service
okjust hope had a good costumer service cause is the main issue I read on comments
15 November 2024
Reply from Nebeus
Thank you for your feedback! We’re committed to providing excellent customer service and continuously improving to meet your expectations.
Reply from Nebeus
Glad to hear everything went smoothly! Thank you for your feedback.
very easy process
15 November 2024
Reply from Nebeus
Thank you for your feedback! We're glad you found the process easy and seamless.
I am quick to complain so it’s only…
I am quick to complain so it’s only fair to compliment too. Since experiencing some initial challenges I’ve used the platform for a few transactions and found it very useful. The online (app) support leaves a lot to be desired but the email support is fast, efficient, courteous and friendly. I think the company is growing and takes onboard feedback and I would certainly recommend and will continue to use it. It’s best to confirm some of the T&C’s and product descriptions for clarity but overall, it’s an impressive offering.
21 November 2024
Reply from Nebeus
Thank you for your thoughtful feedback! We're glad to hear you've found the platform useful and appreciate your kind words about our email support. Your suggestions are invaluable as we continue to improve. We're grateful for your recommendation and look forward to serving you again!
I couldn't make a simple payment in…
I couldn't make a simple payment in AliExpress, I lost money transferring the funds from one Coín to another AND finnally transfering to another wallet. The worst part Is that your support team have not given any response to my múltiple request. I Will never use again your services again
12 November 2024
Reply from Nebeus
We sincerely apologize for the inconvenience you experienced. Our support team has already reached out to assist you and resolve the issue as quickly as possible. We are committed to ensuring a better experience for you moving forward. Thank you for bringing this to our attention.
It's a scam
It's a scam. They charged me for a physical card that never arrived, for more than 6 months, and they refuse to give me an answer, claiming they don't know how to track the shipment. They also refuse to refund me. In other words, they stole the 65 euros the card costs.
29 August 2024
Unprompted review
Reply from Nebeus
We’re truly sorry to hear about your experience. Our support team has already reached out to address the situation, and we want to ensure you feel fully supported throughout this process.
To make things right, we’ve refunded your fee. Please don’t hesitate to share any additional feedback or let us know how we can further assist you.
Bad service
Bad service, they blocked my account, I presented all the backups and documents about my company, which is legally established in Bolivia. Still they are not valid for you. They do not provide the financial security that a user needs, nor the confidence to make large deposits of money. My company and my money are legal and meet all the requirements in my country.
6 November 2024
Reply from Nebeus
We're truly sorry to hear about your experience. Our team has reached out to you regarding this matter. Please understand that as a financial services provider, we must adhere to strict regulatory requirements when reviewing documentation. We value your business and appreciate your patience as we work to ensure compliance and maintain a secure environment for all our users.
Reply from Nebeus
We’re glad we could provide a straightforward response! We aim to keep things clear and simple for our customers. If there’s anything else we can help with, please let us know!
Account Blocked for 6 Months—Reported to SEPBLAC and Bank of Spain
I recently had to report Nebeus to SEPBLAC and the Bank of Spain for what appeared to be concerning and potentially illegal activities. My account has been blocked for over six months without any clear communication, explanation, or solution from the support team, I took the necessary step of documenting the issues thoroughly. I then submitted reports to SEPBLAC, Spain's financial intelligence unit, and also notified the Bank of Spain.
It’s unacceptable for a financial platform to withhold funds without transparency, and I wanted to ensure that the Spanish financial authorities are aware of this issue. I would advise anyone considering Nebeus to think twice and carefully research their track record with account security and customer service. If you’re facing a similar situation, reporting your experience may be necessary to encourage responsible oversight.
8 November 2024
Reply from Nebeus
Thank you for sharing your experience. We understand your concerns and want to assure you that we take situations like this very seriously. Due to privacy and security regulations, we’re unable to discuss specific account details publicly. However, please rest assured that every case is carefully reviewed and handled with the highest level of attention by our team.
Horrible Experience with Nebeus – Account Blocked, No Support, No Access
I’ve had a nightmare experience with Nebeus. My bank account, which had nearly 7,000 euros, was blocked almost two years ago. Since then, I’ve opened more than 40 support tickets, but not a single response. There’s no customer service, no phone number, no way to contact them – it feels like they’re completely unreachable.
They’ve also restricted my access to their website and my account panel, leaving me in the dark. Nebeus is holding my money hostage without any justification or communication, and I’m extremely frustrated. I would strongly advise anyone to stay away from this bank.
7 November 2024
Unprompted review
Reply from Nebeus
Thank you for sharing your experience. We understand your frustration and assure you that matters like these are taken very seriously. Due to privacy and security regulations, we can’t disclose specific account details publicly. However, please be assured that all cases are handled with the utmost care and are reviewed thoroughly by our team.
Worst platform ever
Worst platform ever , feeling like its scaming platform ,
cards dont work in 99.9% times I tried to use it , withdraw takes week to process . Do not use this platform.
2 November 2024
Unprompted review
Reply from Nebeus
We're sorry to hear about your experience. We take such feedback seriously, but we're unable to locate your account based on this review. Please reach out to our support team so we can investigate and resolve these issues for you.
Good help to solve problems in signing…
Good help to solve problems in signing up, transaction and debit card aplication
23 October 2024
Reply from Nebeus
Thank you for your kind feedback! We're glad to hear that our support helped you with signing up, transactions, and your debit card application. We’re here to assist anytime!
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