Neck on the Line jewellery Reviews 

215
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the jewelry's aesthetic appeal, describing designs as cute, beautiful, and often receiving compliments. Several people also highlight the good quality and durability of the pieces, with some noting they remain in fantastic condition over years. However, some customers also noted significant issues with order fulfillment, including missing or incorrect items. A recurring concern is the lack of communication and responsiveness from customer service, with many reporting ignored emails and difficulties getting updates or resolutions. People frequently experienced long delays in dispatch and delivery, often without clear information.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery. Many customers praise the good quality... See more

Order

Users describe negative interactions with order, with many expressing disappointment and frustration over... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the good quality and... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as awful, terrible, or... See more

Response time

Customers express significant dissatisfaction with response times, frequently reporting a complete lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

the jewelry here is cute, tho it's been 10 days and i haven't gotten any emails on shipping or arrival and using shop can be difficult. hope my stuff arrives soon

Company replied

Rated 1 out of 5 stars

100% Scam Purchased two necklaces on the Black Friday sale, aware they were pre-order. Now two months on, I still don't have one of the necklaces I paid £59 for. I have contacted customer services... See more

Rated 1 out of 5 stars

Really disappointed. I have ordered two pairs of earrings. These were in stock and NOT back order. I have emailed 3 times to ask for tracking information and all emails have been ignored. This has no... See more

Rated 1 out of 5 stars

I purchased some necklaces in the buy 2 get 2 free. However one necklace was mising from the order . I have emailed, contacted through website and DM yet literally no response not even an acknowledg... See more



Contact info

2.8

Average

TrustScore 3 out of 5

215 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(215)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely gorgeous jewelry!

Absolutely gorgeous jewelry!! I wear my rings every day and they dress up any outfit - quality is 10/10 💗 And Joanna helped me with receiving my perfect ring size ☺️ Will definitely purchase again.

4 February 2020
Unprompted review
Rated 5 out of 5 stars

Only place I buy my jewellery from!

Quite literally the only place I buy jewellery from - bought a curb chain and birth date necklace and worn them solidly everyday for over a year, even in the shower, and the gold plating has only just started to wear off. Would have lasted much longer if I had looked after them better - would recommend to anybody 💞

3 February 2020
Unprompted review
Rated 5 out of 5 stars

Love neckontheline

The jewelry is great and affordable! Also, they’re customer service is great:) Joanna helped me out until i received my purchase and was very polite. I will be ordering again:)

3 February 2020
Unprompted review
Rated 5 out of 5 stars

great

great - amazing quality and arrived on time

31 January 2020
Unprompted review
Rated 5 out of 5 stars

I love Neck On The Line

I love Neck On The Line! There are always so many items that I love.

I always find it hard to find jewellery of decent quality in designs that I’d buy but this brand always delivers.

The quality is decent, I’ve had the pieces that I own for a good while now. I do make sure to not wear them in water and to also keep them away from perfumes and creams.

25 January 2020
Unprompted review
Rated 5 out of 5 stars

My boyfriend recently gifted me a…

My boyfriend recently gifted me a necklace, earrings, and an anklet from here and I AM IN LOVE. I will definitely be buying more from this store for myself and friends. I can’t wait for them to have more options.

22 January 2020
Unprompted review
Rated 1 out of 5 stars

No customer service

Never received my order, not even sure it was shipped. Customer service ghosts you (email, insta, phone). I have seen other people saying this so it’s not unusual to be ignored by them. I would have ordered again if they had cared a little because I like their designs so much.

20 January 2020
Unprompted review
Rated 5 out of 5 stars

Great quality ! Long lasting !

I love the gold filled collection so much ! I never take any of my gold filled jewellery off and it doesn’t discolour . The quality is amazing ! Great value for money . The shipping is super quick to.

22 December 2019
Unprompted review
Rated 5 out of 5 stars

I love neckontheline

I loooove neckontheline! Im such a Fan of this Brand since they are always listening to their costumers needs and wishes and their products are so good quality! I ordered a couple necklaces and i get so many compliments since the jewelry is really unique! The customer service is also top, i live in Austria and i never had any issues with the delivery!

4 December 2019
Unprompted review
Rated 5 out of 5 stars

Neck on the line is a great company

Neck on the line is a great company . The website is super easy to use and their pieces are up to date with the kind of pieces people want . The prices are good and the quality is great . The delivery service is super quick and has nice packaging to go along with it . I ordered a piece from there and was super impressed with the quality of it especially the chain , they don’t look cheap at all and go great in sets overall I would recommend buying from them

4 December 2019
Unprompted review
Rated 5 out of 5 stars

Affordable and great quality jewellery

Love this brand! Affordable and good quality jewellery. They’ve a lot of nice and unique pieces that are great to combine and layer with each other. Delivery mostly takes about 3 working days, and I live outside of the UK. I once ordered a pair of earrings that started to chip before even wearing them and I was send a new pair right away! Great service!

4 December 2019
Unprompted review
Rated 3 out of 5 stars

3/5 - chains broke but lovely designs!

I really wanted to give 5/5 stars as the jewellery itself was beautiful but 2/4 necklaces I ordered broke before I even got to wear them. I have to use the remaining chain (only one with a loose pendant) to swap the charms around so I can’t wear them all at once which is a shame as I love them all! I was thinking of ordering from here again as I’m swapping my gold jewellery out for silver but I’m not too sure, if it wasn’t for the breakage I’d 100% get all my stuff from here :)

27 November 2019
Unprompted review
Rated 5 out of 5 stars

Amazing

Such a beautiful company and their jewellery is INCREDIBLE!! Amazing quality and not wildly expensive. 100% recommend x

21 July 2019
Unprompted review
Rated 5 out of 5 stars

Neck On The Line Jewellery is an amazing little jewellery business!

Neck On The Line Jewellery is a fantastic little business. They sell beautiful, iconic and trustworthy jewellery products that last a long time and look stunning whenever. The website and very straight forward and easy to get around and all staff are so welcoming, helpful and kind. The product price is very reasonable and very good as you’re paying a small price for such an amazing piece of good quality jewellery. Would definitely recommend Neck On The Line Jewellery to anyone who would like good quality, individualistic and reasonable priced jewellery!

21 July 2019
Unprompted review
Rated 5 out of 5 stars

Amazing quality jewellery

I’ve bought earrings and necklaces from neck on the line and I love it all, such amazing quality for a good price! I look forward to purchasing more!

21 July 2019
Unprompted review
Rated 5 out of 5 stars

A customer for life!

I ordered £150 worth of jeweller from Neck on the Line - my order came in 2 days and everything was perfect! All products looked the same as they did on the website and I was kept updated when my order was shipped, I emailed a question to them and spoke with a girl called Joanna who was super helpful and lovely! They have a life long customer with me now :)

21 July 2019
Unprompted review
Rated 2 out of 5 stars

Disappointing

I bought 3 items: the chunky t-bar necklace, the bali hoops and red butterfly earrings.
Instead of the butterfly earrings, I received the necklace version. When I posed an enquiry and emailed customer care, I didn't receive a reply.
The Bali hoops look like they do on the website (very pretty) but they are incredibly heavy! Not suitable at all for wearing. I wear hoops all the time and never have this issue. I understand they are gold plated, but they need to change the production and make them much lighter and therefore more wearable. Or at least specify the weight of their items, not only the dimensions. My holes got stretched when I wore them for a day.
The only item that I was happy with was the necklace (also on the heavier side, but obviously not damaging, unlike the earrings). The delivery was fast and they always have discount codes on their instagram.
but overall, quite disappointing.

9 June 2019
Unprompted review

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