Neck on the Line jewellery Reviews 

I bought earrings as a Christmas gift and my daughter was really pleased with them. Lovely earrings, and came in beautiful packaging.

Emailed regarding a return, eventually got a reply after 3 days with a name and address to return. Sent the item in its original packaging (it wasn’t even opened) and that is the last I heard from them despite 3 follow up emails. Shocking really. They’ve probably received the item and resold for double the profit

I feel like this is a fair and honest review. My hubby ordered two sets of earrings which I received for Christmas. I need to stress the jewellery is beautiful but one set of the heart-gold earring clasps were both very loose and flimsy and one fell out before I left the house so I haven’t been able to wear these incase I lose them. The T bar ones are absolutely perfect.
We’ve both been in contact now for a while. Mine, on Instagram has been ignored. Today after back and forth one single earring was sent???? Both are faulty. Will gladly send the faulty pair back for them to see.
It’s such a shame as the jewellery is beautiful but by god the customer service is shocking

I had a few problems with the delivery, but my questions were answered as quickly as possible and I was super happy with the support. And the jewelry itself is perfect. Still no discoloration or signs of wear! I love it and would order again

Ordered a necklace for Christmas came broken when both myself and my boyfriend emailed regarding this (order #67936) they stopped replying haven’t hear anything since so upset just want to send back and get refund at this point terrible customer service emailed once myself my boyfriend three times and even messaged on instagram

Amazing product, quality is fab and really is tarnish free! Absolutely love my pieces and would highly recommend for premium quality jewellery at amazing prices - customer service also five star! x

Excellent jewellery! I love everything I’ve purchased from these guys. Neck on the line pieces have never tarnished or given me that dreaded green tinge to my skin, ever! The science and design combination is magical. Price point for the quality is, in my opinion, unbeatable. I highly recommend Neck On The Line

Amazing products and quick shipping! Will be using for any upcoming birthdays from now on!

I’ve bought lots of items of jewellery from NOTL now and it’s all amazing quality and really doesn’t tarnish or wear and some items I never take off!

Great product and customer service

Great quality jewellery at an affordable price.

Such lovely jewellery, i get so many compliments. My necklace broke and they sent me a new one and a free gift! So lovely.

I bought 3 necklaces after my daughter recommended this company. Arrived quickly and I was so happy with the quality. One particular necklace I’ve worn constantly and not taken off. So many compliments and friends have thought solid gold. I will be back for sure ✨

I am extremely disappointed with the customer service from this company. Their website claims domestic shipping will take 1-3 working days, but my order didn’t arrive until over a week later. On top of that, I reached out multiple times through their contact form, emails, and even Instagram to request a return, but I never received a response. It feels like once they have your money, they completely ignore you. Very frustrating experience, and I won’t be shopping here again.

My order was delivered to the completely wrong address, which is a Royal Mail issue. I asked for a refund / for NOTL to resend my order and have been ignored for almost a month. Customer service is disgraceful, goes without saying I will never purchase from here again.

Further to a previous complaint, the owner replied and nothing has been done to resolve the problem originally stated. Their website says:
7. Customer Focus: Our customers' satisfaction and well-being are paramount. We deliver high-quality products/services, provide accurate information, and promptly address customer concerns and feedback.

Yet, I complained on the 22nd November and am yet to have a solution to the problem

Do not waste money on this website - it must be fraudulent

Like the previous reviewer, I have recieved an order with an item missing and nobody will answer my messages. They were a present for my daughter. I am now £33 down. Really disappointed as the products themselves are lovely.

Really lovely jewellery, perfect for layering! I love the little bead detailing on the necklace chain. Hasn’t tarnished or scratched and doesn’t leave any green marking on my neck. Would 100% recommend :-)

I literally would not buy jewellery from anywhere else but NOTL - I have had chains and bracelets for over a year that show no signs of wear and have fully kept their colour. The packaging is so beautiful and it’s a small business so I will always continue to support!!!! Thank you x

I love costume jewellery but this is the poorest quality I have ever come across. I had expected HeyHarper level quality but this has no weight to it, looks cheap and the personalised bracelet I bought fell apart within 2 days of wearing. No returns apparently(?!) and no response from customer services. I genuinely feel scammed!