Neck on the Line jewellery Reviews 

215
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the jewelry's aesthetic, describing designs as cute, beautiful, and gorgeous. Many also appreciate the quality, noting that pieces are well-made and durable, with some lasting years even with constant wear. However, some customers also noted significant issues with order fulfillment, including missing items, incorrect products, and considerable delays in dispatch or delivery. People frequently report unresponsive customer service, with emails and messages often going unanswered, leading to frustration regarding returns or problem resolution. Additionally, some reviewers experienced quality concerns like gems falling out, faulty items, or products feeling cheap and having plating issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy. While many reviewers praise the beauty,... See more

Order

Consumers find order experiences to be largely negative, with many expressing frustration over unfulfilled or... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing delight, noting that items... See more

Customer service

People report negative experiences with customer service, often describing it as non-existent or terrible.... See more

Response time

Customers consistently express dissatisfaction with response times, frequently reporting a lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

the jewelry here is cute, tho it's been 10 days and i haven't gotten any emails on shipping or arrival and using shop can be difficult. hope my stuff arrives soon

Company replied

Rated 1 out of 5 stars

Really disappointed. I have ordered two pairs of earrings. These were in stock and NOT back order. I have emailed 3 times to ask for tracking information and all emails have been ignored. This has no... See more

Rated 1 out of 5 stars

I ordered the Liberty Necklace. All but one of the gems dropped out the same day that it arrived. I contacted customer service who replied quickly, apologised and said they would send out a repla... See more

Rated 1 out of 5 stars

I purchased some necklaces in the buy 2 get 2 free. However one necklace was mising from the order . I have emailed, contacted through website and DM yet literally no response not even an acknowledg... See more



Contact info

2.8

Average

TrustScore 3 out of 5

215 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(215)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Best brand out there !!

The amount of jewellery I have from this place is insane. Some of the jewellery i haven’t taken off in months and still no tarnish !! deffo best brand out there for the price !

7 February 2024
Unprompted review
Rated 5 out of 5 stars

The perfect staple pieces

I had the pleasure of buying products from this store as Christmas presents for family and a present or two for myself. Can’t recommend them enough. Great quality pieces, that are unique and some classic staples. Will definitely shop again!

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Love NOTL

I’ve ordered several bits from NOTL over the past few years and have never had an issue with them or their products! They always have great customer service 💖 I wear their stuff nearly every day, in the shower and exercising and none of them have even begun to tarnish! Will continue to buy from NOTL 🫶🏻

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Love love love

Love love love, would 100% recommend buying from NOTL way better than any other brand who say they do the same job.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Really lovely jewellery

Really lovely jewellery - I love my necklace and matching bracelet. They look great and they don’t tarnish. Quick delivery and it came in lovely pouches. I will be buying more!

5 February 2024
Unprompted review
Rated 1 out of 5 stars

Don't waste your money

Their jewellery is not gold plated. It dull with no shine. I have returned an item and they have received a week ago and emailed them several times, they don't answer nor refund me. I will be doing a chargeback this evening.

27 October 2023
Unprompted review
Rated 2 out of 5 stars

Would not recommend

The necklace I ordered arrived and looks like the website. However, I didn’t feel it suited me so I contacted them to request a refund. It’s now been two weeks since my first contact with them asking to make the return and (after multiple emails and messages from me) I’ve still not had a response from them confirming how I can return the item. I will never buy from them again - company feels dodgy and very poor customer service

5 October 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant online jeweller

I’ve only ever had great service. The pieces are amazing and the quality superb.
I first got 2 pairs of earrings in May and I’ve worn them for 90% of the time. I’ve worn them when I’ve gone swimming and in the shower and unlike some other pieces they still look box fresh.
I’ve just received my 2nd order and I couldn’t be more thrilled.

The items come beautifully packed and look and feel more expensive than they are.
The customer service has been 2nd to none and I’m incredibly happy to have found Jo and her incredible brand.

26 September 2023
Unprompted review
Rated 5 out of 5 stars

Thanks

Intially I had an issue with my order which was my fault as I purchased the wrong letter for my necklace, this was easily rectified and they sent me the correct letter without having to repurchase shipping which I thought was so unbelievably kind from a small business, when it was my mistake! Not only was I blown away by their kindness the jewellery is so beautiful too, I’ve paid 5 x more for worse quality jewellery. You’ve got a customer for life.

19 September 2023
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, Great communication, great value for money. My wife loves every single piece I've bought for her.

4 September 2023
Unprompted review
Rated 5 out of 5 stars

Thanks

I'm a gold girly and hate wearing silver, I cannot afford solid gold (student here!) So I’ve tried loads of brands over the years that offer gold plated pieces and no other brands plating stands up the same as the plating they use at Neck on the Line, I swear these pieces are impossible to fade 😂 I wear mine in the shower, pool, sea, at the gym so I can confirm their claims to be tarnish free are real! Shipping is fast, customer service is great, there’s always some discount available which is great for students like me and it means I can keep my jewellery wardrobe growing and growing. Thanks not for all the fab pieces you release.

28 August 2023
Unprompted review
Rated 1 out of 5 stars

Communication is really poor

Communication is really poor. I got sent the wrong necklace, had a reply but not heard anything in a couple of weeks. Quality of jewellery is very poor for what I expected. Wouldn’t recommend

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Great quality, affordable and on trend

Great quality, affordable and on trend.
I was so surprised by the quality of my first buy that I bought a second and it was better than the first.
Packaging was simple and fast.
I’ve worn my necklaces most days, and they’ve not tarnished at all.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing quality and business

Amazing quality and business. I lost a jewel from one of their beautiful necklaces and they replaced with ease.

Can't recommend the jewellery enough - I get compliments all the time.

5 August 2023
Unprompted review
Rated 5 out of 5 stars

best quality jewelry but not expensive

This brand has some of the best quality necklaces for such a good price. I literally look for jewelry brands all the time and it feels like the less expensive ones are always scams, and the ones with nice pieces are way too much money. NOTL is a perfect option. I've gotten two necklaces and an anklet from them and I wear them constantly- shower pool sleeping, I don't usually take them off and they still look new.

2 September 2022
Unprompted review
Rated 1 out of 5 stars

Purchased a necklace in February the…

Purchased a necklace in February the inital pendent has rusted and have requested a new one and was told i would receive a replacement after emailing and DM them and finally got a response once I commented under a picture and haven’t received a confirmation message to say its been sent and its been 2 weeks

11 July 2023
Unprompted review
Rated 1 out of 5 stars

Shockingly bad

Shockingly bad, spent £90 on necklaces, decided to return them as they just weren’t for me, paid for guarantee delivery back - a month later still waiting on refund after numerous emails and messages to them. Stay well clear of this company

22 July 2023
Unprompted review
Rated 5 out of 5 stars

Love the pieces

Love the pieces! Quality is amazing! I shopped from some other sites and the quality was terrible! Love line on the line! Will be a long standing customer !

14 July 2023
Unprompted review

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