Nelly Reviews 

Best clothes, affordable price and super kind customer service!! I can recommend <333

I’ve tried to buy of this website numerous times for the last month on various devices and different browsers however each time is says payment error and doesn’t load through. I messaged nellys Instagram however they just told me to email them but your unable to do this without and order number??

Customer service was really helpful and very kind about my situation!

It was our first purchase with Nelly. 2 out of 3 items we returned to change the size. And our request was personally supported by very kind and professional Customer Service and especially Matilda who took care of us. Thank You, we really appreciate your great service!

I love Nelly they have the cutest best quality clothes ever. Also if mistakes happen like for example i accidentally got sent a wrong size, they are so quick to help and compensate:)

Customer service was appalling, not only was it really slow but the people were rather rude in there response but try to make it seem better by adding a heart emoji in their email. I didn't receive my parcel but because UPS claimed they dropped it off I was told that there was nothing else that can be done. I am very disappointed with my experience here and I can confidently say I won't be using them again.

There were some issues with my returned package (the clothes were in good quality, they just didn’t fit me), so I decided to use the customer service. I got a fast reply, immediate held and my problem was solved. Couldn't recommend more!

Great customer service, thank you Matilda!

This is my first time buying one of your products.. When the item arrived, it was damaged.. It said 20th delivery.. I received the item today.. How do I send you a return for this.. Will you give me the next item? You should pack it in a way that won't break before you courier it.. When a customer trusts you and orders something, you give them a replay like this.. Doesn't the courier come to many places?.. It should have been packed in a way that won't be damaged

Matilda h tusen takk for hjelpen snilleste person veldig førnlydddd🩷🩷🩷🩷🩷🩷🥹🥹🥹

The team at Nelly is incredibly helpful (and sweet - thanks girls!), and their products never disappoint. I’m impressed by both the quality and the service they've provided!

Absolutely nothing wrong with the order, everything went smooth. It's just that the shoes I ordered are probably the shittiest pair I've ever owned. They're absolutely gorgeous black shiny loafers, but they don't fit at all and they are the most squeaky shoes I've ever seen. I bought a number of sole and heels infills to make them fit better but I probably won't use them anyway because I cannot make them stop squeaking! I cannot walk in the office like that. Waste of money. I wish someone else made the exact same shoes but better quality because they're gorgeous. What a shame

Excellent customer service. Very fast and helpful, in particular Melina was amazing

Awful experience.. rude borderline aggressive customer service. Large import charges - no indication at point of sale then large charge to return.

They are saying the items were stolen, and they cant help me. The items werent stolen they simply didnt deliver all the items and are now saying i need to do a police report. They wont help me at all and their reply is that is was stolen infront of our house even though we have security camera and nobody was there

Absolutely terrible. 8 weeks since I parted with hard earned cash and I have neither the coat I bought nor a refund. I believe this is bordering on a scam. Customer services seem to be trying (reactively, no proactivity whatsoever!), but delivering no results. I strongly, strongly advise against buying from this company.

The worst!!
Do not buy clothes from there. The quality is really bad and you’ll have to pay an ridiculous amount of taxes without being made aware of!

Very quick and helpful customer service!

I am extremely frustrated and disappointed with my recent experience with Nelly.com. I placed an order weeks ago, and after a long wait, I finally received my package. However, to my shock and frustration, only 3 out of the 4 items I paid for were included in the delivery.

I have already contacted customer service twice regarding this issue, and each time I was assured that I would receive a response within 48 hours. It has now been over a week, and I still have not received any follow-up or resolution.

This level of service is completely unacceptable. I expect a prompt resolution to this issue – either the missing item sent immediately or a full refund for the missing item. The lack of timely communication and action is highly disappointing, and I am now seriously questioning my decision to shop with Nelly.com.

I urge you to address this issue as soon as possible, as I should not have to chase after a solution after paying for a full order.

Order number: 169144c7
Date of purchase: 2024-11-25

Please resolve this matter quickly or I will be forced to escalate further.

I recently placed an order (29/11) with Nelly for 8 items, but upon receiving my package om the 12/12, I discovered a significant error. I only received one pair of pants in a size small, which I didn’t order, and the rest of my items were missing. This is incredibly frustrating, especially after waiting a long time for the package.

What makes matters worse is that I contacted Nelly’s customer support over a week ago (on December 12th) and have yet to receive any response. I’m unsure how to return the incorrect item (the pants), as they are not part of my order.

I would appreciate a refund for the missing 8 items, as I did not receive what I paid for. I’ve always had a positive experience with Nelly in the past, but this situation has been very disappointing. I really don’t understand what’s going on, and I just want my money back.