Nelumbogarden Reviews 

Absolutely terrible customer service. Also, the company is being very shady with their facebook page, in which they delete customers opinions written, to only get the good ones left.

Non existing customer service, plants come if they come but the plant itself might be wrong or not anymore in good shape, and they blame it on something else, like now the covid-19. Sounds not so good! If you get the right plant in a decent time, it will be though ok.

This company doesnt awnser on email, delete questions or negative experiences on their social media - INSTEAD of helping.

They try to blame the covid-situation, but it has always been like this. And it has actually gone worse as they ban/stop sending orders to customers who ask publicly in social media for their orders.

I asked from another member of the plant community about their order which was made after mine, they shipped already my friend’s order before mine - without any excuse or awnsering me.
Im not in a hurry getting my plant, but its weird that they make you pay and then you are not even sure do they have those plants in stock. I just want to understand the situation, but it is hard as my questions are being deleted.
There is many other shops like these on .nl with better awnsering rate and transparensy.

My plant came in soaking wet. When i send them an email they gave me some tips, it was 't their fold they said. The plant died except for 2 little stems that stick now in water but they don 't answer annymore. The plant was 19 euro! So sad never buying here again.

Plants are great and they really have rare stuff but the customer service is really poor.... they usually don’t reply to emails and hold back orders which were paid even though the items are marked as available. :(

My plants was crushed, couldn't get in contact with them, won't give a refund I would never order from there again.. lack to service you have to look long for

I have ordered plants from them one time in colder months and they arrived with heat pack, carefully packaged and in perfect condition. They also looked just like presented in the photos on the website (they don't use stock photos). However, shipping is pretty expensive and as far as I know there is no free shipping option if you spend certain amount on the site. I don't think there were any pests, but I would always treat plants with insecticide anyway. Variegated plant had the expected amount of variegation. I haven't had the need to contact customer sevice at any point.
I am however hesitant to order from them again because of high shipping costs and because I've heard that customer service is not great and I think this is very important when ordering from an online seller.

Love the plants and the way they are packed and shipped!
Awesome quality, even while DHL took longer to deliver, everything came out of the package beautiful
Also a big fan of their use biological pest control.
Combined with the almost non use of plastics, they are also quit environmentally friendly.
Would surely order again.
Even though it might take a bit longer than some other stores.

The plant variety is great, I also was okay with the bad soil because you can change it yourself. The last order I got a wrong plant and tried to contact the customer service. They answered very late that they would check, nothing happened. I wrote them again for several times, nothing happened. They even deleted my comment on social media, because I tried to get their attention somehow. Now I have the wrong plant I don't like and not the plant i initially only ordered for. Never had such a bad customer service experience before, so ordering there could be a waste of money, beware.