neoactivewear.com Reviews 264

Do not order from this company. They are a scam. They take your money but don't send the goods. Sent 100s of emails and whats app messages and never got a reply. They keep changing their company name to avoid bad reviews but as a company they will never change. They need shutting down completely.

I eventually had an email back from them and I asked for a refund... This is the response;

''No problem we will do that for you now. Just a heads up it will take 2-3 working days to appear in your account from today. Unfortunately there is nothing we can really do to speed this up its just how the banking system works. I am also going to send a voucher to your email as an apology for the experience you have had.

Our management have asked if you could kindly remove your Trustpilot review. We are extremely understaffed and we're really trying our best to sort out customer orders as quickly s possible however there is is a huge back log at the moment.

Once confirmed I will get the refund processed right away!''

So far, no refund...I'm not being scammed and at the end of the day, it's not our fault this ''company'' is understaffed.... Completely unprofessional! I am a customer at the end of the day, do not tell me to take my review down and then you can process my refund! I'm entitled to leave what ever review I want and if you want a positive one, give me my money back! Unacceptable. Few more days, and I'll be on the phone to Trading Standards.

I have previously ordered from Neo so am quite surprised they’ve been taking people’s money and not responding to them. Their website is down, they’ve ignored all my emails, Instagram messages, Facebook messages and WhatsApp messages. Obviously the company has gone bust so don’t order from them. Like many others I’m out of pocket with no leggings.

Have emailed them several times because I received my delivery but 2 items are missing (LA leggings & bra)
Still NO reply to whether I'll get a refund or the items delivered eventually...
absolutely annoying and super unprofessional!!!!

I too have been wating since May for a pair of leggings. They emailed back at first saying they were out of stock and short staffed but that they would be sent the following week I still haven't received. I have contacted them over 25 times by email and no response. Worst customer service I have ever experienced. DO NOT USE THIS COMOANY

Ordered almost 3 months ago, but still did not receive any goods. Have send numerous emails but none of them were anwsered..

I ordered once before and the quality was amazing. But right now I'm very dissapointed in the Customer service.

They charged my card £27.00 and never delivered my order.
I have tried to contact them by phone & have emailed them 4 times with no response!!.

Reply
Hi Jeanette,
We apologise for the experience you have had with us we are very understaffed in dealing with enquiries at the moment. Please send a Whatsapp to ur priority support team at +44 7756372232 and we will resolve your issue by the end of today.
We will try our best to resolve your problems as quickly as we can.

Following my Whatsapp message to the above number I received a reply from Lucy who promised to process my refund & email a £10 voucher for the terrible experience, I removed my original Trustpilot review the same evening in good faith as requested but have received no refund or gift voucher, this is no way to gain and maintain customer satisfaction - extremely disappointed.

I was a bit apprehensive at first but after receiving my items they are absolutely amazing! Would definitely recommend.

Took about 2 weeks to get here this time. This time it was much quicker only a few days but I don't really mind. They are definitely worth the wait.

Quality of leggings was good but unfortunately due to staffing issues took me 3 weeks to get my refund/order sorted. In the end good service but alot of worrying about it ever getting sorted was very disappointing

I Looooooove my gym leggings they fit perfectly! The sparkle print on them is amazing. Definitely will be purchasing again.

Not even worth 1 star.
Ordered a legging, got a confirmation email but 6 months later still no package.

No answer on facebook or email. Guess no refund huh?

Terrible company. I ordered from them in like February or March and I still haven't gotten my order, I've emailed them ten+ times from two separate emails and no response. I can't get a refund and I don't have my items, so don't give these people your money. Their leggings aren't well made either, since I got some from them two years ago and the bitt had a hole in it (and I don't booty scoot anything) within a month.

I can't believe I am here for the second time giving a bad review! I ordered my items back in March and it took a bad review for me to get a response back from NeoActive Wear. They told me to take my review off and they will send me my purchase items. So, I took it off because I did not want to deal with them anymore. My items reached me within 4 days; missing 1 item though. I emailed the lady directly and no response.... I emailed customer service and no response..... This company has absolutely bad customer service that's for sure! I would rather not buy because I don't want to deal with their "NO RESPONSE". I am disappointed because I absolutely love the quality of these leggings. It's just not worth for me waiting for months and a bad review to receive my things. I am still missing one items and I have heard a refund would also take months. So disappointed …..

Don't order from Neo Activewear

They charged my card and never delivered the order. I have email them 3 times and no response. There is no other way than to report the company and get the money back. It looks by the review that many people are getting ripped off.

This is an absolute joke, I wish I read the reviews. Ordered ages ago, tried contacting them them on all channels and still no response, I don’t understand how business pursuing to get clients can’t behave like this. So so frustrated still no response, if this continues I will have to go through legal services to get what I paid for.

The worst customer service ever. Contacted them via all possible channels about my order many times but no one had the decency to answer once. Their customer service is an absolute joke. Wish I read all these reviews here first now.

I made a purchase from this company and have yet to recieve my product. I have tried three times to contact them and no one us getting in touch with me. Incredibly frustrating. Wish I had read everything on here first.

Ordered items and received confirmation email, paid for next day delivery, never received items, tried emailing them several times with no response, took my money and not had items!! DO NOT USE THIS COMPANY!!! TERRIBLE SERVICE !!!!

UPDATE TO BELOW REVIEW.......
They contacted me via WhatsApp stating they would deal with my complaint and I was next in their queue.
That was 22nd aug, it’s now 2nd Sep and still heard absolutely nothing since.
What a disgrace and thieves they are.
Do not waste your money of these cretins.

Absolute joke.
Ordered 2 leggings to almost £80, not received goods, never get an answer on phone or reply to numerous emails and messages.
Scam.
Fuming doesn’t come close.
DO NOT PURCHASE.
2 and a half months and I’ve heard and received absolutely nothing.