neofinancial.com Reviews 

Please DO NOT open an account with Neo Credit Card. The customer service is very poor, and to request any information on your statement, they ask you 100 questions. For example, what was your address, and what was your former address? You gave the details. The outcome: sorry this doesn’t match the records. You have to give addresses when you were a child (59 years ago). I was trying to help my sister, who is 71 years old, she wanted to fix her email address and reset her password to pay her monthly balance. After 1 hour to reset a password, still not able to get access to her account. At the end, the customer representative, Monique Hunter said to call again to get another customer service to get help. I was very upset, so my sister and I will definitely cancel this card. Terrible service!!

Absolute GARBAGE of a company. Been with Neo, since 2022 and so have my friends and family. In 2024, when they announce there will be changes regarding credit limits, they lowered, my friends, mine and my family’s credit limit by about 30-40%, so almost half. Despite paying on time, and doing our due diligence, we called them and they said it was a new policy that they have put in place for so and so reason. So we weren’t the only one affected. Recently I was out of country on a trip, for about a a week and a half. I called them to let them know that I will be making a payment towards my credit card since they have been calling off my phone during my trip. I asked this lady if there was a resolution to this issue, she said with attitude and her smart mouth pay the bill. And I said obviously. I’m out of country right now. Can I schedule a payment for later and then she said oh is that what you really wanna do? And I’m like yes. I missed 1 payment out of the 1000 that was on time. Their customer service has gone down the drain. I will be closing my credit cards from them after today. This is how they treat their customers. STAY FAR!!! unprofessional and straight attitude for asking a simple question.

Okay at first I was upset but the lady actually helped me and covered some fees that I wasn’t aware I had on there so I’m very thankful for the agent I spoke to today, God bless her!!✨ I recommend this financial institution!!

I called Neo about an order I did not receive from Bath & Body Works, and they said I need proof. I called Bath & Body Works, and they said they never received my order, and that is why I don't have an order number. That's funny because they took $67.01 from my M/C, and Neo Financial confirmed they were paid. So now, because I don't have an order number, I will not get my money back, nor will I receive my order from Bath & Body Works. Unbelievable how these companies work with a lack of customer care.

Not a good competitive option to traditional banking.

I had a Neo credit card which I used at Hudson’s Bay and stopped suit it when the Bay went under.
Today I tried to cancel the card and the abominable service was a once in a lifetime time low. The first phone all ewas dropped after being on hold for 15 minutes. The second call progressed further but both required me to give my exact address prior to the current one where I have lived for 25 years.
The I was promised a call back which never came. The third woman put me on hold waiting for her “ team” to grant approval and finally after making me wait informed me that the team had closed for the night
3 hours above further ahead!

The Neo financial Kiosk employees are extremely aggressive in how they approach people — chasing, repeatedly stopping, and persistently bothering passersby. I want to be clear that I don’t blame the individual employees for this behavior. This appears to be a broader neo-financialist sales policy that has been observed and discussed in multiple cities and malls, not a personnel issue. I myself have noticed it across Canada,, clearly they are being told to do this.

This kind of high-pressure, approach drives people away rather than attracting customers. It creates discomfort instead of interest. Maybe this isn’t the perfect forum for this feedback, but I wanted to bring it to attention because it’s actively discouraging potential sales, not increasing them.

I use Neo as a secondary bank, never had an issue with them. They pay much better intrest rateon high intrest savings account than my main big name bank, more on regular savings account as well.
Generous cash back with there mastercard.

Hello Neo Financial,
I understand you recently received a notification from Interac regarding my recent e-Transfer attempt(s).


On your end, I am reply as soon as possible with the following information:

Yes I was expecting an e-transfer recently.
The e-transfer regarding gifts for birthdays/holidays.
The total amount is $441.00.

My relationship with the sender is he a very good friend of mine and how long I have known them is about 5 years and met them physically too.
I am able to confirm that the e-transfer(s) in question is legitimate.
Should you have any further concerns or questions please feel free to contact me immediately or via email.
Regards,

Jesspreet Singh Grewal

terrible company, got this card at the bay as they were promoting it for savings, worst decision ever, added extra fees, customer service is useless, ended thinking I paid off balance completely and cancelled my card ,but had $1 balance left without my knowledge ,ended up in collections.. Im worth 12 million and $1 balance ruined my credit score..
Nice basic response below , doesnt help me ,paid your $1 outstanding balance that went to creditors , cancelled my card , everyone stay away from this mickey mouse card company and others like them..

The instructions for closing my credit card were unclear, and the support from your customer service team was unacceptably slow. I attempted to close my credit card, but failed due to the unclear process. As a result, I was charged a $180 annual fee later that same day.

When I contacted customer service that evening, I was told a specialist would assist me the next business day. However, the specialist took around 10 minutes to reply to each short message, and the responses appeared to be generic and copied from automated chat responses.

I asked to escalate my case, but I was told “this is policy” and that nothing could be done. My request was not escalated, and no real assistance was provided. This experience was extremely frustrating and unacceptable. I am not satisfied with the support I received and expect this matter to be properly addressed.

Horrible “bank,” a big emphasis on bank because despite acting like a bank, they are just a fintech company that can’t get their head out and are completely lost. I closed my accounts after they started charging fees on their credit accounts; it’s crazy to me! The fact that these thieves are constantly trying to find ways to make money from their EXISTING customers rather than find a more profitable path… I knew it was time when I also looked more into their CEO and found out it’s the same person behind Skip the Dishes (Uber/DIDI knock-off “Uber from SHEIN”), the very same company that couldn’t survive and have any market share. It’s obvious they don’t value loyalty nor care about customers, and I have heard the same about how they treat their employees using the same devices for work/personal stuff. I don’t know how they haven’t been fined yet. They lack any basic common sense and are extremely slow and unhelpful; they cannot process a simple refund to your card, and if you are a person who values your time, stay away. A poor financial service company that’s bound to fail, and hopefully, customers will not be affected when that happens. I would give it negative stars if I could!

I see a lot of bad reviews, of course everyone has their own experiences however I will say that this company is amazing, they are literally one of few companies that give you a card when you are trying to build or rebuild your credit and I'm so grateful, I finally see improvement because of this card and they are flexible with payment options.

Received offer from Neo MC thru Borrowell. They claimed i was pre-approved. I filled in the form and created an account, then they tell me i have to pay a fee of 7.99 a month and i have to put money on the card (like a prepaid mastercard) . So i refused. Now my credit will have a new inquiry and my credit score will go down because of them! They misled me into applying, and got my personal info, thinking it was a real credit card but its just a prepaid card with extremely high fees! Do not use Neo!

This is the most incompetent financial institution out there. I signed up for a credit card that can't be use for large transactions because their fraud team will automatically decline it. They then ask you to call where I'm put on hold for 3 hours. Afterwards they interrogate you like your commiting the fraud yourself. They ask you how many loans/credit cards you have with other banks. Even verifying all personal information isn't enough. If your not 100% accurate, they will tell you to call back. Can't you get this information from the hard credit check?

What is the point of signing up for a credit card if you can't even use it? I know based on reviews that they don't reimburse you if fraud happens so I understand why they are so strict. But I'm being punished for being a customer which NO other banks do.

Honestly stay away from this company because they will waste your time, stress you out just for doing something you can normally do any any of the top 6 banks in Canada.

My account was frozen because they said they were doing random checks just like the other client’s said. That was frustrating but thanks to Adelaipe for helping me unfreezing my account. I’ve been using Neo for 3 years now and I’m happy as long as they’re willing to be in my service when I needed to. Adelaipe was 1/3 customer service that I talked to today and she’s the only one who really enjoys her job when talking to clients and really patient with my questions.

I've had my first for a while now and out of nowhere my account was frozen. I called to find out what was going on and was told they randomly selected my account to put under review. Now it's been over 2 weeks, I STILL don't have access, my pays are being denied deposit, and whenever I call I'm told there's nothing they can do I have to wait until the process is done. This is beyond foolish and completely unacceptable. I don't recommend this institution for anyone

WARNING: Do not accept offers to apply for other products within the same application!! Do not trust dashboard offers!! STAY AWAY FROM NEO!! I applied for their credit card online and accepted a cash account as well when prompted within the same application. There was no field to enter my middle name, but because it was on my ID, the mismatch caused an automatic decline on the credit card only (they do not even send it for secondary identification), but of course the Cash account was still accepted. I could see the welcome bonus offer on the dashboard, and it instructed me to re-apply after 30 days. I made the mistake of trusting the offer on their dashboard and reapplied as instructed after 30 days. My entire welcome bonus was ultimately denied because I was "already a customer" with the Cash account - which I did not use at all. Up until I spent $5,000 (to hit the welcome bonus), the offer continued to stay on my dashboard. Had the offer not been on my dashboard, I would not have re-applied, or spent so much to try to achieve it. I only found out upon calling to check on my welcome bonus that I was already disqualified from the start. The dashboard lied!! I was also unable to refund the annual fee when I tried to cancel. I am (rightfully) extremely upset at Neo. I will update my review if this somehow is resolved. I highly doubt it.

Updates
11/04: Chris from Neo read my review and asked for my contact info.
11/05: I provided my contact and complaint file #.
11/06: Chris from Neo proposed to return my annual fee as a resolution.
11/13: I responded and agreed.
11/14: Chris from Neo asked for my e-transfer info.
11/19: I have provided the info requested - now awaiting a response.

I have a complicated issue with my transactions but I'm very grateful for Ms. Oluwatosin. She's super helpful above and beyond, very insightful and has a patience of a saint to answer my long questions. She explained in details and in professional way. Good combo. She's a gem in Neo.

Great job

All resolved easily by my representative attached to my phone number 250 913 0143