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Company details
Written by the company
NeonHub is revolutionizing both home and business spaces with our unique LED neon signs. We're all about creating environments that aren't just filled with things, but that truly reflect the personality and spirit of those who inhabit them. Our signs are more than decor; they're a statement of identity and a splash of fun. For homes, our neon signs add a personal touch, turning every room into a vibrant expression of the people who live there. They're not just beautiful to look at; they transform the mood, bringing joy and color into everyday life. In the business world, our neon signs are a game-changer. They're perfect for adding character to any workspace, restaurant, shop, or event. They're a way to stand out, to show clients and customers what your brand is all about – bright, bold, and full of life. At NeonHub, our philosophy is simple yet powerful: be bold, be bright, and always have fun. Whether it's lighting up a living room or making a business shine, our neon signs are here to bring a touch of happiness and a lot of personality. We're not just selling signs; we're creating experiences, one neon glow at a time. Join us as we work with artists and designers globally, using art to not just decorate, but to energize and inspire every space, be it at home or in the business world. NeonHub – where every sign is a piece of joy!
Contact info
Dubai, U.A.E.
- +971 50 252 8436
- info@neonhub.com
- www.neonhub.com
People also looked at
15 days without a response
Poor customer service and even poorer common sense.
I placed an order for a custom neon sign.
I gave the exact colour code of my brand and a graphic image of my logo.
They then showed me a mock-up, and I approved.
They then showed me a PDF document with different colour codes, asking - "Are these colours ok?" (this was days after my first approval) I should have seen the warning signs.
I replied - "The colour is scarlet, did you see the colour code?"
They believed "F2" would be a match.
I then asked what colour they used in the mockup, they claimed it was F2.
What I received was nothing like the mockup. The colour of my brand is RED Scarlet. I received a bright pink neon sign.
After waiting a week, going back and forth about it. I expressed that I wanted to do was swap the sign and get the proper colour. I didn't want a refund. They weren't prepared to do that as any respectable business would.
So they told me to raise a formal complaint.
I did.
It's been 15 days, and they haven't bothered to respond. Now, they will respond to this because it's public.
Summary:
- They provide custom-branded signs. You would do everything in your power to make sure it matched. Especially since shipping takes so long
- There was no ownership taken. I provided multiple screenshots and images to ensure the colour was correct.
Poor experience and my advice would be to buy local to you.
30 October 2024
Unprompted review
Reply from NeonHub
Hello Chris Bradley,
We appreciate your feedback and would like to clarify a few points to ensure transparency. From the very beginning, we worked closely with you to ensure the sign matched your specifications. Prior to production, we shared multiple visuals, including a real LED tube example of the exact "F2 Red" you selected, which was approved by you.
When you raised concerns about the final product, we cross-checked it thoroughly and confirmed that the color matched what was approved during the design process. Despite this, we went above and beyond to offer a resolution by proposing to remake the sign for you at cost price—an offer made in good faith to address your expectations. Unfortunately, this was declined, and it seems further blame has been directed toward us.
We are committed to delivering quality products and excellent customer service. While we believe we handled this situation fairly, we are open to further resolving this matter if you feel there are additional steps we can take. Please feel free to reach out to us at info@neonhub.com if you wish to discuss this further.
Best regards,
The NeonHub Team
Great sign options and inspiration
Great sign options and inspiration. Their customer service was super quick and helpful as well.
23 July 2024
I absolutely love my custom neon sign…
I absolutely love my custom neon sign from neon hub, the custom design team was so helpful and fast in their response and not to mention how the sign turned out in my cafe it’s an absolute vibe thanks again
26 March 2024
Neonhub's Exceptional Service
Very thrilled with my Neonhub neon sign! The process was smooth thanks to the helpful team. Delivery was prompt and the packaging was very secure; easy installation too. I highly recommend Neonhub for top-quality custom neon signs in Dubai as they surpassed my expectations!
27 March 2024
Loved my neon sign !
I loved my custom neon sign i ordered and it came right away within 7 days. highly recommend !!
27 March 2024
I recently bought a custom neon sign…
I recently bought a custom neon sign from them, I'm honestly so happy with quality however we ran into a little issue with fixing and the support team replied to us instantly and guided us through the fixing process seriously one of the most genuine neon brands out there and a special thanks to Mia from the support team!
11 March 2024
Unprompted review
Reply from NeonHub
Ashraf Mossad,
Thank you for sharing your experience with us! We're thrilled to hear that you're happy with the quality of your custom neon sign. It's fantastic to know that our support team was able to assist you promptly and effectively with the fixing process. We strive to be genuine and reliable, and your satisfaction is our top priority.
A special thanks from Mia and the entire support team for your kind words!
Best regards,
NeonHub Team
It was well established and design
It was well established and design. Especially the costume support is well organised.
9 March 2024
Unprompted review
Reply from NeonHub
Jack Williams,
Thank you for your positive feedback! We're delighted to hear that you found our custom support well-organized and that you appreciated the quality and design of your purchase.
Your satisfaction is our priority, and we're here to assist you whenever you need us.
Best regards,
NeonHub Team
Great Experience
The fast delivery, how authentic the product is to the pictures as well as the option to customise
14 March 2024
Unprompted review
Reply from NeonHub
Abdulmouiez El Tahir,
Thank you for sharing your experience with us! We're thrilled to hear that you had a great experience with our fast delivery and that our products were authentic to the pictures. We're glad you appreciated the option to customize your order—it's something we take pride in offering to our customers.
If you ever need anything else or have further feedback, feel free to reach out. We're here to ensure your satisfaction every step of the way.
Best regards,
NeonHub Team
The website is so organized and they…
The website is so organized and they come in a good quality and the seller is a really friendly guy
14 March 2024
Unprompted review
Reply from NeonHub
Ahmad,
Thanks for your feedback! We're glad you found our website organized and our products high-quality. It's great to hear you had a positive experience with our seller.
Best,
NeonHub Team
Reply from NeonHub
Majd,
Thank you for your feedback! We're pleased to hear you had a positive experience with our service.
Best regards,
NeonHub Team
"Outstanding experience with neonhub
"Outstanding experience with neonhub! Excellent communication, impeccable craftsmanship, and a stunning final product. Highly recommend!"
13 March 2024
Unprompted review
Reply from NeonHub
Rashad Karak,
Thank you for your glowing review! We're thrilled to hear that you had an outstanding experience with NeonHub. Providing excellent communication and impeccable craftsmanship are top priorities for us, and we're delighted that you're pleased with the final product.
Your recommendation means a lot to us. If you ever need anything else or have further feedback, please don't hesitate to reach out.
Best regards,
NeonHub Team
A great experience
A great experience, took a short duration of 1 week to arrive, and the signs are exactly like i wanted them. 10/10!
12 March 2024
Unprompted review
Reply from NeonHub
Mustafa Saadeldin,
Thank you for sharing your experience! We're thrilled to hear that you had a great experience with us and that your signs arrived promptly, meeting your expectations perfectly. Your satisfaction is our priority, and we're delighted to have earned a 10/10 rating from you!
If you ever need anything else or have further feedback, feel free to reach out. We're here to assist you in any way we can.
Best regards,
NeonHub Team
One of the best if not the best site…
One of the best if not the best site I’ve worked with so fast so polite and professionally accurate
12 March 2024
Unprompted review
Reply from NeonHub
Anas Nabil,
Thank you for your kind words! We're honored to be considered one of the best sites you've worked with. Providing fast, polite, and professional service is what we strive for, and we're thrilled to hear that we met your expectations.
If you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to ensure your experience with us remains exceptional.
Best regards,
NeonHub Team
Amazing Website
Amazing Website, Good Prices And Auspicious Customer Service.
13 March 2024
Unprompted review
Reply from NeonHub
Tawfiq Baroudi,
Thank you for your kind words! We're delighted to hear that you find our website amazing, our prices good, and our customer service auspicious. Your satisfaction is our priority, and we're committed to providing you with the best experience possible.
If you ever need anything else or have further feedback, please feel free to reach out. We're here to assist you in any way we can.
Best regards,
NeonHub Team
I think the best thing about neonhub is…
I think the best thing about neonhub is there custom tool and the customer support is good as well, and the signs are great quality.
1 March 2024
Unprompted review
Reply from NeonHub
Adib Baroudi,
Thank you for your feedback! We're thrilled to hear that you appreciate our custom tool, find our customer support satisfactory, and are pleased with the quality of our signs. Your satisfaction is our priority, and we're committed to providing you with the best experience possible.
If you ever need anything else or have further feedback, please feel free to reach out. We're here to assist you in any way we can.
Best regards,
NeonHub Team
Customer oriented
I had an inconvenience with my order and I appreciate how fast the response from the company was and their willingness to solve the issue.
In the end, the birthday gift made my boyfriend happy and this is the most important.
3 March 2024
Reply from NeonHub
Sofiia Kobzar,
Thank you for sharing your feedback with us, and we apologize for any inconvenience caused by your recent experience. We're truly sorry to hear that your order didn't meet your expectations initially and that there were issues with the trimmer and quality.
We appreciate your patience and understanding as we worked to resolve these issues. It's important to us that you're satisfied with your purchase, and we're glad to hear that we were able to send a new replacement sign.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're committed to ensuring your complete satisfaction.
Best regards,
NeonHub Team
Excellent service, excellent product
Excellent customer service with their WhatsApp page! Very helpful representatives that are quick to respond and eager to help. The sign came quickly and looks absolutely amazing! Couldn’t ask for a better experience!
7 November 2023
Unprompted review
Reply from NeonHub
Andrew,
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our customer service team on WhatsApp. Providing helpful and quick assistance is our priority, and we're glad to know that our representatives met your expectations.
We're also delighted to hear that your sign arrived quickly and looks amazing! Your satisfaction is what drives us, and we couldn't be happier to have provided you with a great experience.
If you ever need anything else or have further feedback, please feel free to reach out. We're here to assist you in any way we can.
Best regards,
NeonHub Team
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