Neptune informed me several days after purchase who would be delivering my order. After that the courier got in touch to give me approximate time of delivery. Arrived in excellent condition and thri... See more
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Just taken delivery of a second Neptune console table with alfi and Josh as our delivery guys. They were brilliant and nothing too much trouble. I’ve got quite a Neptune collection with two sofas, two... See more
The Bath store is terrific. The staff have been wonderful. Helpful, friendly and knowledgable, in particular Catherine and Hayley. We called in to get a flavour of their dining tables & chairs. The t... See more
Company replied
Good swift delivery , it would have been better if my local bath store had one on show . Whilst I appreciate that all product cannot be in the showroom, it would have been helpful if they could have t... See more
Company details
- #76 of 396 best companies in Home Furniture Shop
- #17 of 56 best companies in Furniture Accessories
- #13 of 118 best companies in Garden Furniture Shop
- #32 of 110 best companies in Interior designer
- #28 of 132 best companies in Kitchen supply shop
- #23 of 114 best companies in Living room shop
About Neptune - Bath
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, United Kingdom
- 01225 465301
4.9
Excellent
314 reviews
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Cheerful and helpful staff.
6 June 2026
Unprompted review
Reply from Neptune - Bath
We appreciate your kind words about our staff. We are glad you enjoyed your experience.
Kind regards
Catherine & the team in Bath
Neptune 30 years celebration!
I popped into Bath store at the Tram Shed to celebrate the 30 years of this amazing business Neptune, since it’s inception in 1996. I was taken care of by a member of staff Hayley who was most helpful and the was delighted to be given one of the anniversary bags to carry my shopping home in!
I look forward to seeing this business continue to thrive.
6 June 2026
Unprompted review
Reply from Neptune - Bath
Thank you so much for joining us for our 30th anniversary. We always love to see new and returning customers. The anniversary bags were particularly lovely. We are excited to be getting some more in soon. We also have several other events planned over the next few months so please do keep popping in. We would love to see you again soon.
Kind regards
Catherine & the team in Bath
We had an amazing experience in the Bath Neptune Store
We had an amazing experience in the Bath Neptune store today.
We unexpectedly were offered fizz and canapés to celebrate Neptune’s 30th anniversary!
Catherine was extremely welcoming, professional and knowledgeable. Together with her colleagues, Catherine showcased the new outdoor kitchen and other additions to the Neptune range.
The Store is an absolute credit to the brand and I will definitely be popping in each time I am in Bath.
I have been a loyal customer of Neptune for many years now and can safely say each of my pieces have stood the test of time and been well used and loved.
I have a copy of the first edition of Stories!
Thank you to Catherine and your team - you are amazing!
7 June 2026
Unprompted review
Reply from Neptune - Bath
Thank you so much Sue. What a gorgeous review! It is very much appreciated. We are so excited about the outdoor kitchen too. We have several other events planned for the Bath store so please do keep popping in. We look forward to seeing you soon. Many, Many thanks.
Kind regards
Catherine & the team in Bath
Excellent service
Have made many purchases from Neptune over the last twenty years but I must say that the staff at the Bath store are second to none. Always very helpful but never pushy. A totally different attitude to many of their competitors.
Also, a good place to stop for a quick coffee.
5 June 2026
Unprompted review
Reply from Neptune - Bath
Dear Peter,
Thank you so much for taking the time to write the review. We hope you love your rug and glasses. Please do come in to see us when you're in Bath, we love to see returning customers. Twenty Years!! We are so glad you love Neptune as much as us. Many thanks.
Kind regards
Catherine & the team in Bath
Reply from Neptune - Bath
Thank you so much for the review Pam we are so glad you love your new armchair.
Kind regards
Catherine & the team in Bath
The team always go above and beyond
The team always go above and beyond to help. Thank you!
12 January 2026
Reply from Neptune - Bath
Thank you so much for your lovely review. We are always happy to help if we can. Please come back to visit us soon.
Kind regards
Catherine & the team in Bath
Wonderful store in Bath
Had a lovely visit to the Bath Store, we went to the onsite cafe, which was delicious, and then had a look around the store, met the Manager of the store Scott who was delightful and very knowledgeable about the products and back ground of how Neptune started, made us feel very welcome, even gave us a candle and a bag. Lovely day out.
1 May 2026
Unprompted review
Reply from Neptune - Bath
We are so pleased to hear you enjoyed your visit to our Bath store, especially the cafe and your experience with our team member. It sounds like you had a truly lovely day out, and we appreciate you sharing your positive feedback.
Kind regards
Catherine & the team in Bath
Really positive experience Lee and…
Really positive experience Lee and Craig were very helpful and polite when delivering 2 chairs can’t praise them enough
10 March 2026
Unprompted review
Reply from Neptune - Bath
Dear Justine, thank you for your kind feedback. We’re so pleased to hear Lee and Craig made your delivery such a positive experience and took great care with everything. It’s wonderful to know their helpful and polite approach stood out to you.
All my best,
Amy at Neptune Support Office
Excellent Service as always.
Excellent Service as always from choosing and ordering product in Bath Store to considerate delivery by Kyle and Jason. Thank you.
15 April 2026
Unprompted review
Reply from Neptune - Bath
Dear Sarah, thank you for your kind feedback. We’re so pleased to hear you had another excellent experience, from choosing your product in our Bath store through to the considerate delivery from Kyle and Jason. It’s great to know everything went smoothly for you.
All my best,
Amy at Neptune Support Office
Neptune is a first rate company in terms of service & product
Kye and Callum arrived early (which was a good thing), were efficient and courteous, and carefully delivered four chairs down two narrow flights of stairs to the garden. The chairs themselves are sturdy and attractive, and make a nice addition to my dining area.
9 April 2026
Unprompted review
Reply from Neptune - Bath
Thank you for your kind feedback. We’re so pleased to hear Kye and Callum delivered everything smoothly and handled the stairs with such care and efficiency. It’s great to know your new chairs are settling in well and adding to your dining area.
All my best,
Amy at Neptune Support Office
The service from Neptune has been excellent!
The service from Neptune has been excellent - from the shop in Bath and the delivery guys Nev and Evan who were so helpful and friendly . They did a great job setting my table up and with information regarding its care . Would definitely use Neptune again !
8 April 2026
Unprompted review
Reply from Neptune - Bath
Thank you for your kind feedback. We’re so pleased to hear you had a great experience in our Bath store and that Nev and Evan took such good care of you on delivery, including getting your table set up and sharing care advice.
It’s wonderful to know everything went smoothly from start to finish.
We really appreciate your support and look forward to seeing you again.
All my best,
Amy at Neptune Support Office
The delivery men were superb- Steve and…
The delivery men were superb- Steve and Ryan. Their customer service and product knowledge was excellent. We had a large order and 2 chairs didn’t quite fit and they liaised with customer service and sorted it out with no fuss whatsoever. A credit to Neptune!
8 April 2026
Unprompted review
Reply from Neptune - Bath
Dear Natalie, thank you for your lovely feedback. We’re so pleased to hear Steve and Ryan provided such excellent service and were able to help resolve the issue with your order so smoothly. It’s great to know their professionalism and care made a positive difference on delivery day.
We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Always a pleasure
I love this store so much. The staff member I dealt with was very friendly and helpful and the products are such good quality.
28 March 2026
Unprompted review
Reply from Neptune - Bath
Dear Sophie, thank you for your kind words. We're so pleased to hear you enjoy visiting the Bath store and that our team made you feel welcome and supported. It’s wonderful to know you value the quality of our products too.
All my best,
Amy at Neptune Support Office
A very positive experience
We dealt with the Bath branch and had very positive experience. We found the staff to be efficient, helpful and knowledgeable, excellent communications channels made the whole process of purchasing a kitchen easy.
23 March 2026
Unprompted review
Reply from Neptune - Bath
Dear Tim, thank you for your kind feedback. We’re delighted to hear you had such a positive experience with our Bath team and that their knowledge and clear communication helped make the kitchen purchase process smooth and straightforward.
We really appreciate you taking the time to share your experience and hope you enjoy your new kitchen for many years to come.
All my best, Amy at Neptune Support Office
Beautiful store
Beautiful store, lovely helpful staff. Fab lunch sat outside also.
18 March 2026
Unprompted review
Reply from Neptune - Bath
Dear Liz, thank you for your lovely feedback. We’re so pleased you enjoyed both the Bath store and the time spent with us, including your lunch outside.
It’s great to hear the team made you feel welcome, and we hope to see you again soon.
All my best, Amy at Neptune Support Office
Perfect delivery of two high back bar stools…
Perfect delivery of two high back bar stools which was easy to track. Gentlemen who delivered them with care and adjusted the wooden legs for me. No wrapping to dispose of. Very pleased.
18 March 2026
Unprompted review
Reply from Neptune - Bath
Dear Carole, thank you for your lovely feedback. We’re so pleased the delivery process was smooth and easy to follow, and that the team took care to set everything up just right for you.
We hope you enjoy your new bar stools, and thank you again for choosing us.
All my best, Amy at Neptune Support Office
Another fabulous piece of furniture…
Another fabulous piece of furniture from Neptune. True craftsmanship as I’ve come to expect. Thank you!
12 March 2026
Reply from Neptune - Bath
Dear Lisa, thank you for your continued support. It’s fantastic to hear this latest piece has lived up to your expectations, and that the craftsmanship continues to impress. We truly appreciate you taking the time to share your feedback.
All my best,
Amy at Neptune Support Office
Our experience in the Bath store today…
Our experience in the Bath store today was 'a breath of fresh air' from a retail point of view. Attended to by Will who was friendly, helpful and professional. As business owners ourselves we know how important this is, he is a real asset to the company.
7 March 2026
Unprompted review
I went to Bath Neptune unfortunately it…
I went to Bath Neptune unfortunately it is my nearest one I leave in Dorset. It is always very welcoming and friendly but it was the after sales that really impressed me. It was the Manager of Bath and Reading Store that helped me to me it isn’t just about buying lovely purchases it’s also about if you have any issue no matter how large or small they put them right I really respect that and would buy from them again and again. So big thank you Neptune.
17 February 2026
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