The welcoming and helpful staff in the Bournemouth Neptune. It is always a pleasure to visit the store. Drawback is that it is difficult to leave without making a purchase as everything is of such g... See more
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Location
Switch locationParkway House, Avenue road, HP5 1NG Bournemouth, Buckinghamshire, GB
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See what reviewers are saying
We visited today and were impressed as always with how friendly the whole team were. Steven was great, super helpful, knowledgeable and helped us with great interior design advice.
Company replied
PISTED IN ERROR FOR WRONG NEPTUNE!! Lovely meal as always here. Staff welcoming and friendly. Sam the manager was, as ever, accommodating and Sadie our waitress was delightful, helpful and definitely... See more
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We’ve always had exceptional service from the staff at Bournemouth which is why we go back time after time even though they are not the closest store to us. This time we bought the Boscombe Bistro tab... See more
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Company details
- #83 of 397 best companies in Home Furniture Shop
- #15 of 50 best companies in Furniture Accessories
- #14 of 121 best companies in Garden Furniture Shop
- #37 of 118 best companies in Interior designer
- #34 of 135 best companies in Kitchen supply shop
- #26 of 112 best companies in Living room shop
About Neptune - Bournemouth
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Parkway House, Avenue road, HP5 1NG, Bournemouth, Buckinghamshire, United Kingdom
- 01202 555024
3.2
Average
61 reviews
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Solid wood Dresser with wonky doors
Item is faulty - all the doors have been attached without appropriate spacers; it is a dresser (very large) so these imperfections are extremely obvious. An expensive mistake.
2 October 2024
Reply from Neptune - Bournemouth
Good morning Sylvia! Thank you for your feedback. I'm sorry to read you dresser doors aren't aligned and that this doesn't match the finish of your existing Neptune furniture. My colleague Jodie has responded to your email which was received at the same time as your review. Please do come back to us directly and we can look into this for you. Apologies again. With warmest regards, Scott
Reply from Neptune - Bournemouth
Good Morning, Thank you for the feedback and would like to know how we can improve on this in the future. Please can you pop me an Email at Jamie.papworth@neptune.com.
Kind Regards,
Jamie
Favourite Shop
The welcoming and helpful staff in the Bournemouth Neptune. It is always a pleasure to visit the store. Drawback is that it is difficult to leave without making a purchase as everything is of such good quality and beautifully displayed.
2 December 2022
Reply from Neptune - Bournemouth
Hi Terry,
Thank you for taking the time to leave us such a kind review - the store team appreciate your feedback and it's always a pleasure when you visit us in store.
With best wishes to you and your family - Merry Christmas and Happy New Year.
Kindest Regards,
Steven
Great Interior Advice
We visited today and were impressed as always with how friendly the whole team were. Steven was great, super helpful, knowledgeable and helped us with great interior design advice.
17 December 2022
Unprompted review
Reply from Neptune - Bournemouth
Hi Danielle,
Thank you for taking the time to leave us such lovely feedback. We're so pleased that you had such a positive experience in store and look forward to seeing you again very soon. Have a Happy Christmas and all the very best for the New Year.
Kindest Regards,
Steven
Reply from Neptune - Bournemouth
Thank you for your lovely comments, Christine! We hope to see you again soon.
Sophie
Only buy if in stock .
As long as one does not have a timescale then the furniture is good. I have furnished my whole home over past eighteen months. There have been broken lights and split cushions. All have been replaced without question. I am now waiting for a Long Island sofa which is being replaced. Told delivery early September but now December !
If it is not in stock do not purchase. They offer dates to get an order but cannot meet those dates. I have been getting same excuses for twelve months.Shop was excellent but Head Office a disaster.
20 August 2022
Unprompted review
Reply from Neptune - Bournemouth
Dear John
It's disappointing to hear that you're unhappy with your journey with Neptune Bournemouth. I know there have been several issues that needed addressing with deliveries and faulty items, and these issues have been managed and solved by us here, we thought to your satisfaction. You are awaiting some further items, which are currently all on track to be delivered in the timescale discussed with Customer Care this week.
I'm sorry we couldn't be of further help but will keep you updated with anything that occurs with your order.
Best regards
Sophie
First Vistit to York Store
First time visiting the Neptune store in York, and was not disappointed. A beautiful store, and great, customer service, another visit planned very soon.
23 August 2022
Reply from Neptune - Bournemouth
Dear Mr and Mrs Gould, I'm very happy to hear you enjoyed you visit to the York store; you have left this kind review on the Bournemouth page (thank you!) so if you would like to repost then the team at York can receive the great feedback they deserve! All the best, Sophie
Delivery was 3 days early and the guys…
Delivery was 3 days early and the guys delivering the chairs took great care and took away all of the packaging
15 August 2022
Reply from Neptune - Bournemouth
Dear Sue
Thank you for your lovely review, and I'm so glad we were able to deliver early to you! We look forward to seeing you again - all the best, Sophie
Delightful place to shop
Lovely store with beautiful, unique, high quality furniture and accessories. Excellent customer service from friendly and helpful staff.
7 August 2022
Reply from Neptune - Bournemouth
Dear Jacquie, thank you so much for your lovely review - we look forward to seeing you again soon.
Sophie
Review posted in wrong place!!
PISTED IN ERROR FOR WRONG NEPTUNE!! Lovely meal as always here. Staff welcoming and friendly. Sam the manager was, as ever, accommodating and Sadie our waitress was delightful, helpful and definitely went above and beyond. The good was good. Salad bar stocked up and fresh. A favourite when we come down to Bournemouth to visit my son.
12 July 2022
Unprompted review
Reply from Neptune - Bournemouth
Glad to hear you had a lovely evening!
Very good delivery service.
2 July 2022
Reply from Neptune - Bournemouth
Thank you so much for leaving us a 5-star review, we look forward to seeing you again soon!
Sophie
5 Stars, no question
Had nothing but great experiences every purchase. From shopping to delivery to enjoying my home.... still very definitely my favourite shop!!
20 June 2022
Reply from Neptune - Bournemouth
Thank you so much for leaving us a lovely review, you are most welcome and we look forward to seeing you in store again soon.
Sophie
Excellent staff and customer service
I recently purchased cushion covers to replace my 10 year old ones on my Neptune sun loungers. I had a bit of an issue with one cover. Neptune’s service was absolutely excellent. As soon as e mailed they phoned me to explain what would happen following my e mail. They kept me fully updated and explained clearly why the issue had occurred. They then replaced the cushion covers as a good will gesture, with no argument. The service was second to none. The staff in the Bournemouth store are an absolute delight to work with. In today’s world you rarely get such an efficient, polite and customer centred company. Their products are outstanding. They may cost a little bit more but they are worth every penny as my garden furniture is now 10 years old, is out all year round in a sea front location and looks perfect still. I can’t praise Neptune enough for their products, their excellent staff and their amazing customer service. Thank you Neptune.
16 June 2022
Unprompted review
Reply from Neptune - Bournemouth
Dear Lesley
Thank you so much for your lovely 5-star review - I've passed your kind comments on to Jane, who helped you with your cushion order, and we look forward to welcoming you to Neptune Bournemouth again soon.
Sophie
Always a good shop to browse for home…
Always a good shop to browse for home ideas and presents. Good quality, unusual good designs. Great service.l
7 June 2022
Reply from Neptune - Bournemouth
Hi John, thank you for leaving us a 5-star review! We look forward to seeing you again soon.
Sophie
Reply from Neptune - Bournemouth
Dear Sharon
Thank you for leaving us a 5-star review! We always love welcoming you in the store, and we look forward to seeing you again soon.
Sophie
Sofa delivery
Great delivery service from Neptune from start to finish with unpacking and assembling of furniture and disposing of lots of packaging delivery crew were very polite curtious and very helpful would definitely be purchasing from Neptune again
21 May 2022
Reply from Neptune - Bournemouth
Dear Lee
Thank you for your very kind review - I'm so glad that you enjoyed your experience and I hope your new sofas and armchair look lovely in their new home. We look forward to seeing you next time you're in Bournemouth!
Sophie
Poor
Poor, disjointed customer service. Real staff retention issues that were felt by the customer.
17 May 2022
Reply from Neptune - Bournemouth
Dear Ben, I'm so sorry that some recent changes to our design team have affected your experience with us. When changes happen we always aim to make this seamless for the customers, and it seems as if we have not succeeded in this case, for which I apologise. Do call me at the store if you wish to discuss this further, I will be only too happy to help.
All the very best, Sophie (Assistant Store Leader)
Excellent as always
We’ve always had exceptional service from the staff at Bournemouth which is why we go back time after time even though they are not the closest store to us. This time we bought the Boscombe Bistro table and chairs for the decking outside our garden room. We couldn’t be happier with the design and quality and are now enjoying morning coffee in the sunshine.
11 May 2022
Reply from Neptune - Bournemouth
Thank you for your lovely review Annie! We really appreciate your support here in Bournemouth, and look forward to seeing you again.
Sophie
Very helpful and pleasant team in the…
Very helpful and pleasant team in the Bournemouth branch.
27 April 2022
Reply from Neptune - Bournemouth
Hi, thank you very much for your positive review! Miriam
Quality and timeless
I’ve bought quite a lot from Neptune. Always brilliant quality and very timeless. Everyone at the Bournemouth store are lovely and so helpful.
23 April 2022
Reply from Neptune - Bournemouth
Hi Tina, thanks so much for your positive review! We hope to see you in our store again, Miriam
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