Excellent service from start to finish. Thank you Amber for the design and attention to detail which was superb. Nothing was too much trouble - replies to queries were swiftly dealt with and and any c... See more
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I’ve completely fallen in love with Neptune. The beautiful, timeless furniture, gorgeous fabrics, colours and accessories have really inspired me when decorating my home. I’ve purchased several pieces... See more
It was a real pleasure to plan our kitchen/utility project with Patsy, Amber, John and Liam during 2022; every step was to the highest standard. They each brought a splendid level of creative and tech... See more
Company replied
Excellent delivery service, with item checked before leaving. We’re pleased with the appearance, item was not damaged which is quite unusual these days. Only negative was the price hence 4*
Company replied
Company details
- Home Furniture Shop
- also in
- Furniture Accessories
- Garden Furniture Shop
- Interior designer
- Kitchen supply shop
- Living room shop
About Neptune - Cheltenham
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
4 North Place, GL50 4DW, Cheltenham, Gloucestershire, United Kingdom
- 01242 330420
4.9
Excellent
198 reviews
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I love Neptune and I have it everywhere…
I love Neptune and I have it everywhere it’s like a Neptune showroom .
They have a great team of people in every store I’ve been in , most times I go to the Bury St Edmunds store and have been extremely happy with the help and advice while making large purchases .
The delivery teams are polite and have great respect for your homes carefully manoeuvring and placing furniture in the desired spot.
I just need to buy a larger house now to be able to purchase more of Neptunes beautiful things .
My thanks to Angela and the team at Bury St Edmunds and Sue at Appleyard at Holt Norfolk
28 November 2021
Reply from Neptune - Cheltenham
Dear Jackie, Many thanks for your kind words about the team in Bury and Appleyard. I will make sure that this feedback is past on to them there. If you require any further help with any orders or purchasing a bigger home we may even be able to help with that..... Have a great new week and hopefully see you in store sometime soon.... Best wishes Lee, Store Leader Cheltenham
Lovely products and a fabulous store
Great product - I love my Shoreditch bar stools. The only issue I had with my order was that they just took too long to arrive - over 3 months!!! However, the store in Cheltenham is lovely and I have ordered several items from there previously. One or two more staff members might be helpful if one needs advice. The staff they have at the store are fabulous!!
18 November 2021
Reply from Neptune - Cheltenham
Dear Lucy, Many thanks for your review and completely understand three months is a long time. Neptune are working very hard to bring lead times down and we value your patience. Here in Cheltenham I have been working hard to improve our service levels but it can be hard to balance too many staff and no customers as we can be quiet at times. Again I value your note on this. Many thanks again for your order and I and team look forward to seeing you again in store very soon....Best wishes Lee, Store Leader
Excellent service
Excellent service. Quick delivery. Brilliant delivery drivers. Packaging taken away which was super helpful. Thank you
31 October 2021
Reply from Neptune - Cheltenham
Dear Chris, Great to hear you had excellent service and the delivery team were super helpful, I will relay your feedback to the team. Look forward to seeing you again some time soon in store. Best wishes Lee, Store Leader and team Cheltenham.
Great service from the beginning and…
Great service from the beginning and kept me updated throughout the delivery process.
The tiles were fabulous!
4 October 2021
Reply from Neptune - Cheltenham
Many thanks John for your kind words, I look forward to seeing you again soon in store. Best wishes Lee, Store Leader
Excellent product of good quality and…
Excellent product of good quality and finish Would have like cornice to be cut to size. The staff were very professional and extremely helpful with a great personal service. Expensive but you get what you pay for Highly recommend
19 September 2021
Reply from Neptune - Cheltenham
Dear Angela, Great to read you were happy with our product and with your experience in the Cheltenham store. Look forward to seeing you again soon. Best wishes Team Cheltenham
Amazing customer service and great…
Amazing customer service and great quality products. Thank you to Cheltenham store manager, Lee, for all his help.
23 August 2021
Reply from Neptune - Cheltenham
Dear Mrs Migliaccio, Many thanks for your 5 star review, its always nice to read such kind words and to have such lovely customers visit the store. As always I look forward to seeing you again in store soon. Best wishes Lee
Gorgeous but completely disorganised
Neptune has gorgeous products and a fantastic design aesthetic. However, they are highly disorganised in their delivery systems and products can easily take six months to arrive. They are also not entirely transparent at the point of purchase that their products, although designed in the uk, are manufactured abroad (China?). Their young staff are charming and frequently embarrassed at the many shortcomings of the procurement and delivery of products.
21 July 2021
Reply from Neptune - Cheltenham
Dear Mrs Winfrey, thank you for your feedback and taking the time to write the comments. I am so sorry that you have received the poor experiences due to delays in manufacturing your orders and the shipping from China. I also thank you for being patient with us. We have tried our best to keep you updated and I'm sorry that the information supplied may have not been as detailed as expected. I will pass on your comments to our HQ and hopefully in the future our production and supply chain will find some stability. In the meantime I hope we will see you again soon in the store. If you do visit please come and say hi to me personally. Best wishes Lee, Store Leader
Two delivery men came with the new…
Two delivery men came with the new rectangular umbrella but in windy conditions. They managed to get the cover on but there was no way the umbrella could be put in position so they left it in an outhouse.
Told to ring them if more help was needed.
Thank you men.
Sally Davidson
8 June 2021
Reply from Neptune - Cheltenham
Dear Mrs Davidson, I hope you are well? Thank you for your feedback and I hope in this beautiful weather we are experiencing the Parasol is working its magic? Can I just ask is there anything else we could have done to receive a 5 star review? Best wishes Lee, Store Leader Cheltenham
All very straight forward
All very straight forward. Delivery was on time, properly packaged and polite drivers.
The Cheltenham store always looks lovely and friendly faces buzzing around
27 May 2021
Reply from Neptune - Cheltenham
Dear Sir, Great to read everything went well with your experience with Neptune and the Cheltenham store. Look forward to seeing you again soon. Best wishes Team Cheltenham
Friendly and professional at all times
18 May 2021
Reply from Neptune - Cheltenham
Hi, thank you so much! I'm so pleased you have enjoyed your experience with us. We hope to see you again very soon. Neptune Cheltenham.
Stock Issues
Visited the Cheltenham store on Monday 26th. Staff were lovely but 3 out of 4 things I went to purchase were out of stock sadly.
27 April 2021
Reply from Neptune - Cheltenham
Dear Amanda,
I hope you are well and thank you for taking the time to review Neptune Cheltenham. Would it be possible for you to let me know the products that were out of stock so I can look to get these in for you? It will also help me to focus our replenishment where items are missing. Apologies that you weren't able to purchase everything you required. I look forward to hearing from you at our email address: cheltenham@neptune.com
Best wishes
Lee
Store Leader
Great product,even though there were…
Great product,even though there were delays with this ,it was worth the wait .Carpenter (Toby) was brilliant fantastic workmanship and work ethic .Great communication throughout.
Thank you
14 April 2021
Reply from Neptune - Cheltenham
Thank you very much for sharing your experience with us, we are so very pleased to hear you are happy with your order and the service provided! Kindest regards, Charlie
2 x Excellent headboards
Slightly mis-sold. Delivery guys expected us to fit headboards to the wall.
Full marks to Cheltenham branch for very quick response, arranging fitting.
13 April 2021
Reply from Neptune - Cheltenham
John, thank you for sharing your experience regards your order of your headboards and our customer service, we are pleased to hear we were able to assist you promptly regards resolving the challenge and certainly hope you are happy and enjoying your order. Take care, Charlie
Great service from order to delivery
Right from ordering the products through to delivery we received excellent service and the chairs are beautiful. When you spend a lot of money on quality you expect high standards of service and Neptune delivered.
11 April 2021
Reply from Neptune - Cheltenham
Dear Mr Holden, thank you for your kind words, enjoy the chairs and I hope to see you again soon...... Best wishes Lee, Store Leader Cheltenham
Excellent level of service from Neptune…
Excellent level of service from Neptune Cheltenham and ultimately kept us abreast of a delivery change. The two Wycombe side chairs ordered are also excellent both in their design and manufacture. The delivery team were personable and very efficient too.
30 March 2021
Reply from Neptune - Cheltenham
Hi David, thank you so much! I will be sure to pass your kind words onto the Cheltenham store, as they will be chuffed! Have a lovely week!
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