The Chester store is lovely, easily accessible, plenty of parking and set out and staged beautifully. The large store allow you to see a large range of products. Staff very helpful and friendly.
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See what reviewers are saying
Another super experience from Chester Neptune. From the In Store browsing, to the friendly assistants who helped us order 'on line' in store (if that makes sense!) The stores are always well lai... See more
Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... See more
Company replied
We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy. This wee... See more
Company details
- #79 of 396 best companies in Home Furniture Shop
- #18 of 55 best companies in Furniture Accessories
- #16 of 123 best companies in Garden Furniture Shop
- #32 of 116 best companies in Interior designer
- #31 of 136 best companies in Kitchen supply shop
- #24 of 113 best companies in Living room shop
About Neptune - Chester
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, United Kingdom
- 01244 478 777
4.9
Excellent
157 reviews
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Walter is a perfect small chair.
7 July 2025
Just had a lovely delivery team Andrea…
Just had a lovely delivery team Andrea and Liam. Such lovely and help guys and a credit to Neptune. Thank you.
18 June 2025
Unprompted review
Table and 6 chairs..Attentive and…
Table and 6 chairs..Attentive and patient service...knowledgeable staff..delivered and assembled with care by Lee and Craig who gave us a helpful run through of the mechanics.
28 May 2025
Unprompted review
Wonderful
Lovely shop, lovely people to deal with and once inside - you want to buy everything!
26 May 2025
Really great experience with Neptune…
Really great experience with Neptune all starting with the fabulous and friendly service we received from the shop in Chester, through to the care and attention with the packaging and delivery of the lovely lamps that we ordered.
We have visited lots of Neptune shops in the UK and have always been made to feel welcome and valued and is definitely my wife's favourite place to shop.
Best Regards
Cameron & Mandy Watson
10 March 2025
Always a treat to go to a Neptune…
Always a treat to go to a Neptune showroom, staff are already very helpful
6 March 2025
Lovely lamp
10 February 2025
Received a call to arrange the delivery…
Received a call to arrange the delivery of our new headboard.
Delivery arrived punctually, beautifully packaged and very helpful delivery men , they unpacked and fitted it and took away all the packaging.
Excellent service
27 January 2025
Always a lovely experience
I went to collect a lampshade I had ordered. Always met with a friendly smile and nothing is too much trouble - thank you
13 January 2025
May use AI-assist with repliesRead more
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My Neptune delivery
My Neptune delivery, I received my new dining table last week. I’m really pleased with the quality of the product and the two young men who delivered it were great. They assembled it very quickly then gave me some after care information on how to keep it looking great. Have always enjoyed shopping in Neptune and I’m sure will return again and again in the future.
23 December 2024
Reply from Neptune - Chester
Thank you very much for your lovely review and wishing you a very Happy New Year. Joe
We visited the store just great friendly service outside…
We visited the store just outside Chester and were greeted by staff who made us coffee and helped us to view and understand the range. We purchased two lamps and were given all the information we needed on the items we were interested in. This was followed up by emails thanking us for our purchase and gave us details of the items we had shown interest in. Overall a great experience.
31 October 2024
Poor experience Oct 2024
The product was paid for in full and ordered in June and arrived in October way longer than told by the Chester store.
Spoke to customer experience team in head office - nothing to do with them attitude.
Purchased a lot of furniture and soft furnishings from Neptune over the years and the quality is good.
This time the experience was poor and to the point i will think twice ordering anything else from them.
In fact i went to the Cotswold company recently to purchase some further items for our new annex.
14 October 2024
Reply from Neptune - Chester
Good morning David. Thank you for taking the time to leave us your review. I am sorry that you were not happy regarding your recent purchase. I do recall you speaking with our Customer Experience team over several calls. As explained, we are unable to expedite the delivery of made to order items but I am sorry we missed the estimated delivery time frame by 1 week. I'll reach out to you directly to see how we can improve this 2* experience for you. With warmest regards, Scott
Great experience quick service and…
Great experience quick service and enjoyed my purchase!
27 September 2024
The ambience of your lovely room…
The ambience of your lovely room settings,
and the staff are always so very welcoming.
We go home with so many ideas.
Thank you for being in easy travelling distance from our home.
28 August 2024
Quick, efficient and courteous
Kept updated about delivery time after being given 3 hour delivery slot. Delivery crew were helpful and courteous. Unwrapped everything and put it together and put it where I wanted.
22 July 2024
I chose Neptune again
I had a Neptune kitchen in my previous house and loved it, particularly the bi-fold cupboard which concealed all the clutter and the pan and spice drawers. I very much wanted a Neptune kitchen in my new house and have chosen Henley in oak. Again, the workmanship is beautiful.
10 July 2024
5* for Neptune on quality and the…
5* for Neptune on quality and the design service would definitely recommend them
10 July 2024
Reply from Neptune - Chester
I am so glad you enjoyed the Home Design Service with India, thank you for the 5 star review and we hope to see you again soon. Joe
Wonderful furniture
Wonderful furniture, well made, solid and stylish. Delivery team were excellent- on time, helpful and knowledgeable.
10 July 2024
Reply from Neptune - Chester
Thank you very much for your lovely review, we hope to see you in store again soon and hope you enjoy your furniture. Joe
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