Lee and Tom delivered and assembled the large Chichester triple wardrobe. They both were very professional and deserve a special mention. Peter was very helpful from the Customer Service Dept to... See more
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Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... See more
Company replied
Another super experience from Chester Neptune. From the In Store browsing, to the friendly assistants who helped us order 'on line' in store (if that makes sense!) The stores are always well lai... See more
We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy. This wee... See more
Company details
- Home Furniture Shop
- also in
- Furniture Accessories
- Garden Furniture Shop
- Interior designer
- Kitchen supply shop
- Living room shop
About Neptune - Chester
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, United Kingdom
- 01244 478 777
4.7
Excellent
162 reviews
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The shop is a pleasure to visit
The shop is a pleasure to visit. The staff are friendly and helpful without constant sales pitch, lovely. Great products at a reasonable price.
28 July 2025
Reply from Neptune - Chester
Thank you very much for your 5 star review and hope to see you in store again soon. Many thanks, Chester Team
poor communication and delivery times
Communication and delivery times were very poor and slow. I had to chase 3-4 times to find out when delivery would be and it was then further delayed.
At point of purchase in store, I wasn't made aware of the delivery lead times.
14 July 2025
Reply from Neptune - Chester
We are very sorry for the delays experienced with your lighting and the communcation falling below standard. I hope the wall lights look lovely and see you in store soon. Kind regards, Chester Team
Excellent service as always
Excellent service as always. Beautiful store providing lots of ideas
18 July 2025
Arrived promptly.Super paint
Arrived promptly, very well packaged.super paint.A dream to use.
15 July 2025
Staff and Products exceptional
The staff are always exceptionally helpful and knowledgeable, it’s always a pleasure to shop there and the products on offer set them aside from their competitors.
14 July 2025
Walter is a perfect small chair.
7 July 2025
Just had a lovely delivery team Andrea…
Just had a lovely delivery team Andrea and Liam. Such lovely and help guys and a credit to Neptune. Thank you.
18 June 2025
Unprompted review
Table and 6 chairs..Attentive and…
Table and 6 chairs..Attentive and patient service...knowledgeable staff..delivered and assembled with care by Lee and Craig who gave us a helpful run through of the mechanics.
28 May 2025
Unprompted review
Wonderful
Lovely shop, lovely people to deal with and once inside - you want to buy everything!
26 May 2025
Really great experience with Neptune…
Really great experience with Neptune all starting with the fabulous and friendly service we received from the shop in Chester, through to the care and attention with the packaging and delivery of the lovely lamps that we ordered.
We have visited lots of Neptune shops in the UK and have always been made to feel welcome and valued and is definitely my wife's favourite place to shop.
Best Regards
Cameron & Mandy Watson
10 March 2025
Always a treat to go to a Neptune…
Always a treat to go to a Neptune showroom, staff are already very helpful
6 March 2025
Lovely lamp
10 February 2025
Received a call to arrange the delivery…
Received a call to arrange the delivery of our new headboard.
Delivery arrived punctually, beautifully packaged and very helpful delivery men , they unpacked and fitted it and took away all the packaging.
Excellent service
27 January 2025
Always a lovely experience
I went to collect a lampshade I had ordered. Always met with a friendly smile and nothing is too much trouble - thank you
13 January 2025
My Neptune delivery
My Neptune delivery, I received my new dining table last week. I’m really pleased with the quality of the product and the two young men who delivered it were great. They assembled it very quickly then gave me some after care information on how to keep it looking great. Have always enjoyed shopping in Neptune and I’m sure will return again and again in the future.
23 December 2024
Reply from Neptune - Chester
Thank you very much for your lovely review and wishing you a very Happy New Year. Joe
We visited the store just great friendly service outside…
We visited the store just outside Chester and were greeted by staff who made us coffee and helped us to view and understand the range. We purchased two lamps and were given all the information we needed on the items we were interested in. This was followed up by emails thanking us for our purchase and gave us details of the items we had shown interest in. Overall a great experience.
31 October 2024
Poor experience Oct 2024
The product was paid for in full and ordered in June and arrived in October way longer than told by the Chester store.
Spoke to customer experience team in head office - nothing to do with them attitude.
Purchased a lot of furniture and soft furnishings from Neptune over the years and the quality is good.
This time the experience was poor and to the point i will think twice ordering anything else from them.
In fact i went to the Cotswold company recently to purchase some further items for our new annex.
14 October 2024
Reply from Neptune - Chester
Good morning David. Thank you for taking the time to leave us your review. I am sorry that you were not happy regarding your recent purchase. I do recall you speaking with our Customer Experience team over several calls. As explained, we are unable to expedite the delivery of made to order items but I am sorry we missed the estimated delivery time frame by 1 week. I'll reach out to you directly to see how we can improve this 2* experience for you. With warmest regards, Scott
Great experience quick service and…
Great experience quick service and enjoyed my purchase!
27 September 2024
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