What a great store, the staff are fantastic and couldn’t be more helpful. It’s worth the journey as there is parking at the rear of the store, dogs are welcome and as we had travelled a long way they... See more
Location
Switch location16-18 Harborne Road, Edgbaston, B15 3AA Birmingham, West Midlands, GB
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See what reviewers are saying
Bought some artwork which is delightful but above all the atmosphere within the store as well as the kindness and professionalism of the staff was 10 out of 10. With thanks
Anore and Liam arrived on time after calling to let me know of their arrival time. Very professional and courteous. Excellent service all-round. As always, Neptune products were high quality also... See more
Company replied
We visited the beautiful Neptune store in Edgbaston, Birmingham. The friendly and knowledgeable staff advised us on furniture styles, finishes and colours. We purchased bar stools, the Arundel dining... See more
Company replied
Company details
- #81 of 396 best companies in Home Furniture Shop
- #19 of 56 best companies in Furniture Accessories
- #16 of 123 best companies in Garden Furniture Shop
- #34 of 116 best companies in Interior designer
- #31 of 136 best companies in Kitchen supply shop
- #24 of 113 best companies in Living room shop
About Neptune - Edgbaston
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
16-18 Harborne Road, Edgbaston, B15 3AA, Birmingham, West Midlands, United Kingdom
- 0121 437 4137
4.8
Excellent
167 reviews
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Love it
Great, beautiful products, friendly, honest staff full of advices. My no.1 place to go to for anything interior and to have amazing home.
26 May 2023
Reply from Neptune - Edgbaston
Hi Dragana, Many thanks for the kind words and your review. We look forward to seeing you in store again soon. Best wishes Sarah, Helen and the Edgbaston team.
Brilliant ….love the Snow paint it’s…excellent
Brilliant love the Snow paint it’s excellent
Mrs Olivia Moore
14 May 2023
Reply from Neptune - Edgbaston
Hi Olivia, many thanks for the review, We are so pleased that your happy with your Paint.
Best Wishes Helen and the Edgbaston team.
Excellent table and side tables and…
Excellent table and side tables and even better staff to assist
1 May 2023
Reply from Neptune - Edgbaston
Hi Many thanks for review and kind words. We are so glad you are pleased with your side table. We look forward seeing you in store again soon. Best wishes Helen and the team at Edgbaston.
Replacing damaged items.
Once again service and information was excellent. Goods arrived exactly when planned and I was kept informed by e-mail all the time.
22 April 2023
Reply from Neptune - Edgbaston
Many thanks for your review Mr Bowyer, we look forward to seeing you in store again soon. Best regards, Sarah, Helen and the team.
Gorgeous store
Absolutely lovely store great service and our order arrived promptly
Thanks Neptune
5 March 2023
Reply from Neptune - Edgbaston
Many thanks Claire for you review, we are so pleased that you enjoy the store and the service and looking forward to seeing you again soon. Best wishes, from all of us at the Edgbaston store.
Keep doing what you are doing.
Loved the store and the displays. Very polite and helpful staff. The reason for the four was that they didn’t have what I wanted in stock.
4 March 2023
Reply from Neptune - Edgbaston
Hi Lauren, many thanks for your review. We look forward to seeing you in store and helping you again soon. Kind regards Sarah and the team.
When I visited the Edgebaston store…
When I visited the Edgebaston store the end of January they had got what I wanted in stock…so the assistant (can’t remember her name) was so very helpful she sorted out my order and it was delivered Thursday the 16th February. I’m pleased to report I’m absolutely thrilled with it!!!
21 February 2023
Reply from Neptune - Edgbaston
Hello Susan, many thanks for the lovely review. We really appreciate the feed back. We look forward to seeing you in store again soon.
Always very professional, helpful and suggest options.
Always helpful and suggest options.
Excellent after sales regards to delivery and installation.
15 February 2023
Reply from Neptune - Edgbaston
Hi Richard, Many thanks for the 5 star review. Always happy to help. See you soon!
Best wishes Helen and the team.
Lovely people products our amazing one…
Lovely people products our amazing one of the best companies out there for a beautiful variety of home products
11 February 2023
Reply from Neptune - Edgbaston
Many thanks for your review. Look forward to seeing you in store again soon. Best wishes Helen and the team at Edgbaston.
Placing the order through the…
Placing the order through the Birmingham store was faultless. Lovely service from the lady who took the order. I was advised I would receive an update to my order. I didn’t. Took a while to arrive and although I won’t unpack the Christmas Tree until Dec 23 I hope it is lovely.
27 January 2023
Reply from Neptune - Edgbaston
Hi Frances, thank you for the review of the store, apologies for the missing communication with the delivery. I am sure your tree will be lovely when Christmas arrives. Hope to see you soon. Best wishes Helen and the team at Edgbaston.
Neptune Edgbaston - Our Dream Kitchen
Our dream Suffolk kitchen is stunning, exactly what we had envisaged. We really did have the Neptune ‘Dream Team’ working on our project. A very big thank you to Hannah, John & Toby.
By the time the kitchen was ready to be fitted we were at the end of a 6 month build project so it was such a relief for Neptune to come in at the end of what had been quite a stressful period.
We are loving and enjoying our forever kitchen, thank you!
2 February 2023
Unprompted review
Reply from Neptune - Edgbaston
Hi Amanda, many thanks for your kind words and the wonderful review, on the Kitchen team here at Edgbaston. We are so pleased that your dream Suffolk kitchen is everything you hoped for.
We look forward seeing you again soon. Best Regards Helen, Lucy, Hannah, and All the team.
Enjoyable day
28 January 2023
Reply from Neptune - Edgbaston
Hi Jane, Many thanks for your review, and we are so pleased that you had an enjoyable day.
Look forward to seeing you soon. Best wishes Helen and the team.
The staff in Neptune Edgbaston are wonderful
The staff in Neptune Edgbaston are wonderful. Very welcoming and informative.
They make the shopping experience very enjoyable.
30 December 2022
Unprompted review
Reply from Neptune - Edgbaston
Hi Susan, Many thanks for your review and kind words about the team. We look forward to seeing you again soon. Best wishes Helen and The Edgbaston team.
First day out in months since breaking…
First day out in months since breaking my ankle and what an uplifting experience it was at Neptune Edgebaston. Having to get around on crutches wasn’t a problem as each room was very spacious and a joy to sit in and be filled with inspiration. All the ladies that work there were very helpful and nothing too much trouble ,I came away with plenty of bargains from the reduced items so a very enjoyable visit, thank you!
30 December 2022
Unprompted review
Reply from Neptune - Edgbaston
Hi Diane, many thanks for your review and kind words about the store. We are so glad you enjoyed your first outing and are feeling inspired. We look forward to seeing you again soon. Best wishes Helen and the Edgbaston team.
It is easy to love Neptune…staff is…
It is easy to love Neptune…staff is always friendly, nothing is too much trouble and the shop is full of ideas and desirable options for the home!
8 December 2022
Reply from Neptune - Edgbaston
Thankyou for taking the time to leave us a lovely review.. Merry Christmas the Edgbaston team
Excellent customer service at your…Edgbaston Branch
Excellent customer service at your Edgbaston branch especially purchasing on Sunday 11th December 2022. Assistants very helpful, including gift wrapping what was bought.
11 December 2022
Reply from Neptune - Edgbaston
Thankyou for the lovely review Jane, we look forward to seeing you instore again soon. Many thanks the Edgbaston team
Reply from Neptune - Edgbaston
Thank you for taking the time to leave a lovely review, we look forward to seeing you in store again soon. Team Edgbaston
Reply from Neptune - Edgbaston
We really appreciate you taking the time to leave us a review, see you in store again soon. Team Edgbaston
Clock purchase
Lovely staff who were very helpful. We ordered the clock and within 7 days we were notified that it was in the shop.
Perfectly packaged. Nothing too much trouble for them.
16 November 2022
Reply from Neptune - Edgbaston
Thank you Annette for taking the time to leave such a kind review. Enjoy your new clock! Best wishes, Rebecca and the Edgbaston team
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