Neptune - Outlet Reviews 

Jamie in Customer Experience is a star and without him looking after us we would have fallen into a deep broken hole of sink despair.

Anyway, end result is we have the replacement bowl we need and a chance of having a drip free toothbrushing experience in the near future!

Excellent result!!

Andy

Helpful and friendly delivery team, made sure the replacement was in good order and removed the packaging.

Very smooth and friendly delivery today by Lee & Dewey, thanks lads!

Not the easiest route to navigate a garden sofa, but achieved in no time and with a smile : )

Excellent product, brilliant delivery service,great outlet service and experience

Neptune outlet staff really helpful when buying garden furniture. The delivery team were excellent unpacking and assembly everything. Really pleased with purchase . Plus amazing food in cafe .

Lana from the Trade Services Team is absolutely amazing its great to work with people that are dedicated to doing an outstanding job.

Neptune products are always great quality and the sales and delivery services are excellent too. Thanks to the lady who held the item for me and special thanks to Andre and Liam for carefully delivering and constructing our glass coffee table. Very pleasant, polite and friendly chaps.

Previous customers . As ever purchasing was easy. Delivery team (Alf and Josh on this occasion ) unpacked the items , checked all was well, placed them exactly and took the rubbish away . Always courteous and early to boot . Solid service

Touch up paint for garden furniture arrived following day having spoken to Jenny who was very friendly and efficient having identified the colour I required.

Delivery by Ant and Dec (sorry Sean) was very efficient and courteous. We are delighted with our new Suffolk side board. Excellent company.

Dream kitchen, exceptional quality and design, unrivalled.
Such a positive experience from start to finish. Facilitated by Jenny in Swindon. She has been incredible! We have had many questions and queries and all have been a breeze for Jenny, she knows what she’s doing and gets it done. The team have been there for support too.
Our experience has been pleasing in every way and we are now very proud owners of a most splendid kitchen.

Very happy with our chairs - Jenny went above and beyond to help us with the purchase - Thanks for such great customer service! 🙂

Just brilliant! Great quality product and outstanding customer service!! I'll be back!

Ordered a range of items which were promptly delivered as promised. The construction of the items was quick, efficient and very tidy.
Both the team were knowledgeable, professional and very service oriented.
Will be ordering again!

Excellent customer service. Thank you Jenny and Abby for going above and beyond. I’m delighted with my purchase!

Thankyou to Ant & Jason for delivering our sofa and arm chair with great care. You were lovely to chat to, very knowledgable about what you do, and, we hope you get some recognition for that with this review.

Sophie and Tommy

Jenny was so helpful on the phone with our enquiry about a Fara rug which is no longer stocked by Neptune.
She kindly took the measurements for us of the same rug in the Swindon showroom and looked into their stock and relevant price. We were so pleased she suggested us visiting the outlet to check the design/ quality but tbh it was excellent!!
We brought the rug home and are so pleased with it, adding character to our landing.
Thanks Jenny and your team at the Swindon outlet as you are all so helpful, nothing is too much trouble.
We’ll be back!!! 😃

We love coming to Neptune at Swindon, always buy things at the outlet shop, looking around the showroom is just fab and the cafe the icing on the cake!

I love Neptune and the service at my local shop in Bury St Edmunds is great. I dealt with the outlet in Swindon recently also and they couldn’t have been more helpful. Thanks Neptune!

Our kitchen is about 4 years old so naturally a few minor problems. I contacted Neptune and they organised someone to come and repair the issues. Christian turned up and solved them all, noticing another minor issue and fixed that too. Really impressed with the service,