Arrived on a busy weekend and was still offered a drink and help as we browsed. Did not spend loads of money on this occasion but the service was still perfect, as always. Great to browse, design, and... See more
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We had the best visit to Neptune Hare Hatch, Reading this week. Everything is laid out and displayed so beautifully but the highlight has to be the staff that work there. Particularly Liz, Betty & Si... See more
We recently visited Neptune Reading to view dining room tables. The member of staff who provided help and assistance called Natalie could not have been more helpful. She was very patient she showed my... See more
Company replied
We’ve just had such a lovely shopping experience at Neptune in Reading by Claire, Liz and Jo! We called ahead to check something was in stock and by the time we had got there the items had alrea... See more
Company details
- #84 of 398 best companies in Home Furniture Shop
- #18 of 54 best companies in Furniture Accessories
- #16 of 123 best companies in Garden Furniture Shop
- #35 of 121 best companies in Interior designer
- #34 of 138 best companies in Kitchen supply shop
- #28 of 112 best companies in Living room shop
About Neptune - Reading
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Monks Mead House, Bath Road, RG10 9SA, Reading, Berkshire, United Kingdom
- 0118 932 6060
4.9
Excellent
217 reviews
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Staff always knowledgeable and lovely…
Staff always knowledgeable and lovely to deal with, especially in the Reading store. Always go there when I need help or advise. Thank you Neptune.
12 December 2025
We’ve just had such a lovely shopping experience with Claire, Liz and Jo!
We’ve just had such a lovely shopping experience at Neptune in Reading by Claire, Liz and Jo!
We called ahead to check something was in stock and by the time we had got there the items had already been gift wrapped. All three ladies were so helpful throughout our shopping trip and have truly left us looking forward to coming back again soon.
It is absolutely worth popping in to this lovely store in person for a great shopping experience!
16 December 2025
Unprompted review
Purchase in a lovely homely comfortable atmosphere
Love my new sofas and coffee table. Great service and prompt delivery. Would highly recommend.
9 December 2025
Just simply the best
We have purchased from you on many occasions and have been always happy
You always keep us informed, no stress just brilliant.
28 November 2025
Effortless and efficient
Effortless and efficient. The service was excellent and couldn’t have been more welcoming and helpful.. Not pushy ….The item arrived earlier than expected and is exactly what we wanted.
7 November 2025
I had my gorgeous dining room table and…
I had my gorgeous dining room table and chairs delivered by Adam & Mick - they were amazing delivering without an issue and putting up with my dog too!
Thank you Team in Reading Store also for helping me with the choice….
14 November 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Two young very polite fitters Kyle and…
Two young very polite fitters Kyle and Bailey, delivered and assembled the furniture today.
They were very courteous, checked we were happy and cleared up all the mess.
Thanks
7 November 2025
Unprompted review
Reply from Neptune - Reading
Hi Julian! Thank you for your 5* feedback about our delivery team, Kyle and Bailey. We look forward to seeing you again soon either in store, or online. With warmest regards, Scott
The efficiency of the staff
The efficiency of the staff , time spent getting it right. Delivery within the time frame, so all good!
5 November 2025
Excellent customer service
After placing an order with Reading branch the communication with the store was excellent, the goods arrived as planned and in store welcome during the pick up was friendly and welcoming.
17 October 2025
I thought the staff were brilliant
I thought the staff were brilliant, ready to help in all ways .They gave very good unbiased opinions. Nothing appeared to be too much trouble.
The Reading sore is a joy and an inspiration to walk around. I find it diffnot to go back every day!
17 October 2025
Good service!
Thanks to the delivery drivers for getting through the traffic in Reading. Fast service and polite.
17 October 2025
I was helped by Amanda in the…
I was helped by Amanda in the Canterbury branch and Liz in the Reading branch to urgently source bathroom wall lights. They could not have been more helpful, patient and efficient- wonderful !
Ian
3 October 2025
Unprompted review
Excellent service
Excellent service from purchase at the Reading store to the delivery. Lee and Craig who delivered were very polite, tidy and efficient. Delighted with our table and chairs. Highly recommend Neptune.
30 August 2025
Unprompted review
I haven’t used items yet
I haven’t used items yet, but the packaging is lovely and smells divine.
4 August 2025
Reply from Neptune - Reading
Good morning Rosie,
We're happy to hear that you appreciate the packaging and scent! We hope you enjoy the items when you use them!
Best wishes
Will
Reply from Neptune - Reading
Hi Andrew,
We are happy to hear that your order was delivered promptly. Thank you for your positive feedback; we appreciate it.
Best wishes
Will
As usual the customer service was…
As usual the customer service was wonderful, attentive but not pushy. The staff always make you feel they are pleased to see you and nothing is too much trouble.
18 July 2025
Reply from Neptune - Reading
Good morning Paul,
We appreciate your wonderful feedback! It's great to hear that our team's attentiveness made you feel valued. We aim to provide exceptional service for everyone.
We look forward to seeing you again soon
Will
Beautiful new kitchen
Customer service was exceptional. When we had a problem they resolved it promptly without fuss together with good workmanship.
17 July 2025
Reply from Neptune - Reading
Good morning Elaine,
We're happy you found it easy to order and that you appreciated the parking and our friendly staff. Thank you for your positive feedback!
Kind regards
Will
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